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- Tasks: Lead and optimise our outbound dialling system for maximum efficiency and performance.
- Company: Join Project Better Energy, a leader in renewable energy solutions with over 50,000 installations nationwide.
- Benefits: Enjoy 25 days holiday, private health insurance, pension contributions, and annual social events.
- Why this job: Be part of the clean energy revolution while driving sales growth and improving customer service.
- Qualifications: Extensive experience in dialler management, proficiency with ConnexAI, and strong analytical skills required.
- Other info: Work in a dynamic environment with opportunities for professional growth and development.
The predicted salary is between 40000 - 56000 £ per year.
Dialler Manager Salary: £40,000+Location: Hyde, Greater ManchesterWelcome to Project Better Energy, the home of Project Solar UK, Project EV, and Project CÜRV, leveraging over a decade of industry experience to provide only the best renewable energy solutions for our commercial clients.Project Solar UK have installed over 50,000 Solar PV and Battery installations nationwide and saved over 150,000+ tonnes of carbon, helping to spearhead the clean energy revolution and drive the UK to a carbon neutral future.We are actively seeking an experienced Dialler Manager to lead and optimise our outbound & inbound dialling system, ensuring maximum efficiency and performance for our centre teams. This role is crucial to driving sales growth and improving customer service while maintaining regulatory compliance.Key Responsibilities:Dialler System Management:Configure and maintain outbound dialler systems (Predictive, Preview, Power).Monitor real-time dialler performance, adjusting pacing and algorithms to optimise efficiency.Manage software updates, patches, and upgrades, and resolve any dialler-related technical issues. Campaign Strategy & Optimisation:Develop and implement outbound calling strategies aligned with business objectives.Optimise dialling parameters, lead management strategies, and segment lead lists to improve contact rates.Manage lead recycling and conduct A/B testing of dialling strategies to enhance conversion rates.Analyse historical data and trends to refine dialling approaches and improve campaign outcomes.Performance Monitoring & Reporting:Track and report on real-time KPIs such as call success rates, dropped calls, agent occupancy, and conversion rates.Generate detailed reports on campaign performance and dialler effectiveness.Provide actionable insights and recommendations based on data analysis to optimise results.Identify and resolve operational bottlenecks impacting dialler performance.Compliance & Risk Management:Ensure outbound dialling activities comply with relevant regulations (e.g. TCPA, GDPR, DNC, OFCOM).Implement risk minimisation measures, such as call blocking and DNC list compliance.Stay updated on regulatory changes affecting outbound calling operations and conduct periodic audits to maintain legal and ethical standards.Team Coordination & Support:Collaborate Sales teams to ensure dialler strategies align with overall business goals.Provide training and ongoing support to teams using the dialler system.Work closely with management to set clear goals and define success metrics for outbound campaigns.Essential criteria: Extensive experience in dialler management or contact centre operations.Proficiency with ConnexAIExperience with CRM and telephony integrations.Strong understanding of predictive, preview, and power diallers, call centre metrics.Experience working with CRM and telephony integrations.Ability to analyse large data sets and interpret them to drive strategic decisions.Excellent problem-solving, analytical, and decision-making skills, with the ability to adapt in a fast-paced, dynamic environment.Experience in managing real-time adjustments to optimise agent performance.Benefits: 25 days holiday+ bank holidaysPrivate health insurance (including dental)Pension contributionsDeath in serviceAnnual social eventsFree parking
Outbound Dialler Operations Manager employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Dialler Operations Manager
✨Tip Number 1
Familiarise yourself with the specific dialler systems mentioned in the job description, such as predictive, preview, and power diallers. Understanding how these systems work will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Research Project Solar UK and their recent campaigns or initiatives. Being knowledgeable about their operations and values will allow you to tailor your discussions and show how your experience aligns with their goals, particularly in optimising dialler performance.
✨Tip Number 3
Prepare to discuss your experience with data analysis and how you've used it to drive strategic decisions in previous roles. Highlight specific examples where your insights led to improved performance metrics, as this is crucial for the Dialler Manager position.
✨Tip Number 4
Network with current or former employees of Project Solar UK on platforms like LinkedIn. Engaging with them can provide insider knowledge about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Outbound Dialler Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in dialler management and contact centre operations. Use specific examples that demonstrate your proficiency with predictive, preview, and power diallers, as well as your ability to analyse data and drive strategic decisions.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your skills align with the key responsibilities outlined in the job description, particularly in campaign strategy optimisation and compliance management.
Showcase Relevant Experience: When detailing your work history, focus on achievements related to dialler system management and performance monitoring. Include metrics or KPIs that illustrate your success in previous roles, such as improved call success rates or enhanced conversion rates.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a managerial role.
How to prepare for a job interview at LinkedIn
✨Know Your Dialler Systems
Make sure you have a solid understanding of the different types of dialler systems, especially predictive, preview, and power diallers. Be prepared to discuss your experience with these systems and how you've optimised their performance in previous roles.
✨Showcase Your Analytical Skills
Since the role involves analysing large data sets, be ready to demonstrate your analytical skills. Bring examples of how you've used data to drive strategic decisions and improve campaign outcomes in past positions.
✨Understand Compliance Regulations
Familiarise yourself with relevant regulations such as TCPA, GDPR, and OFCOM. Be prepared to discuss how you've ensured compliance in your previous roles and any measures you've implemented to mitigate risks.
✨Prepare for Team Coordination Questions
Expect questions about how you would collaborate with sales teams and support staff using the dialler system. Think of examples where you've successfully aligned dialler strategies with business goals and provided training or support to team members.
