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- Tasks: Manage bookings and ensure customers have everything they need for their ski holidays.
- Company: Join SkiWeekends, a passionate team with over 30 years in the ski industry.
- Benefits: Enjoy flexible working hours, a company pension, and a ski holiday for two!
- Other info: This is a maternity cover role from September 2025 to April 2026.
- Why this job: Work from home while helping others enjoy their dream ski trips in a fun, supportive environment.
- Qualifications: Experience in administration or customer service is essential; strong communication skills are a must.
The predicted salary is between 30000 - 42000 £ per year.
Please only apply if you love taking ski or snowboard holidays and you are motivated to work 100% from home.
WE DO NOT WISH TO BE CONTACTED BY RECRUITMENT AGENCIES
Reporting To: UK Operations Manager
Job Location: Home / Remote
Working Contract Terms: Fixed Term Contract - Maternity Leave Cover - 1st September 2025 - 30th April 2026
Working Hours: 40 hours a week Sept 1st 2025 - April 30th 2026. Shifts between 09:00 - 18:30 Monday to Friday. Some weekend working and overtime required.
Overview: This role has become available due to the need to cover maternity leave for a period of at least 8 months. The role focuses on delivering a high level of service to customers, agents and transport suppliers, after holidays have been sold. Demonstrating meticulous attention to detail, ensuring everything is booked accurately ready for our customers to enjoy their holiday. The role requires meticulous work ethic and attention to detail, good customer service skills, excellent communication, being able to prioritise workload.
Principle Responsibilities:
- Manage transfer bookings; providing correct availability and pricing to sales and marketing, booking transfers with suppliers, providing transfer information to guests
- Manage data efficiently and accurately in the reservation system
- Loading accommodation beds, lift passes and equipment hire using supplier contracts
- Ensuring all offers, pricing and content are up to date
- Managing stop sales, room allocations and withdrawals
- Updating and overseeing hotel availability
- Updating automated email templates
- Maintain a good working relationship with suppliers, ensuring they receive accurate reports and customer updates in a timely manner
- Assist in all arrival and manifest reporting to suppliers and Ski Elements Ltd overseas team, including data checking and report distribution
- Check suppliers’ invoices; addressing any inaccuracies and approving for payment
- Action post sales incoming calls, emails and online bookings
- Invite customers to book ski extras such as equipment hire, lift passes and airport transfers
- Check booking data and request missing data from customers bookings
- Take customer payments and send balance due reminders
- Send pre arrival information to customers in line with company standards
- Use the reservation system to check bookings have all information needed prior to travel and follow up on missing information
- Use Microsoft Teams to communicate throughout the day with colleagues, to enable effective communication within our remote working from home team
- Develop and maintain positive working relationships with the UK and Overseas team, to ensure strong and consistent teamwork
- Minimise losses to the Company through due diligence and attention to detail
- Any other work as may be reasonably asked by the Company
Skills and Attributes:
- Experienced in administration or customer service
- Be confident, happy and effective in a home working environment
- Excellent communication skills (both written and verbal)
- Effectively communicate with customer and external suppliers
- Happy to make outgoing calls to customers
- A mature, professional attitude, with enthusiasm and a desire to learn and take on new responsibilities
- Capacity to co-ordinate and prioritise multiple tasks, working calmly under pressure with many tasks to do, with a can-do attitude
- A good team player who brings out the best in their colleagues and shows ambition for team success ahead of personal achievement
- Strong IT skills, in particular Microsoft Outlook, Excel & Teams
- Highly organised with meticulous attention to detail
- Highly motivated, positive in attitude and committed to business growth
- Adaptable in approach, prepared to be flexible around the needs of a growing business
Holiday Entitlement: 22 days per year plus bank holidays pro rata
Benefits:
- Overtime paid and additional accrued annual leave
- Company pension scheme
- Flexible working hours
- Work from home
- Ski holiday for two people (conditions apply)
- Discount for family and friends
- Annual team ski trip – subject to business targets
Additional information: In our peak operational period (December – March) we are open between 9 am – 6.30 pm, Monday to Friday, with reduced opening times over the weekend. We are open 9 am to 5.30 pm Monday to Friday in the summer (April – August). Flexibility and rotas are planned with you to cover open hours.
How to Apply: Please email your CV with a cover letter to personnel@skiweekends.com. Subject title: Operations Administrator Application.
OPERATIONS & AFTER SALES ADMINISTRATOR (MATERNITY COVER) - RECRUITING now for a September 2025 start! employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OPERATIONS & AFTER SALES ADMINISTRATOR (MATERNITY COVER) - RECRUITING now for a September 2025 start!
✨Tip Number 1
Make sure to highlight your passion for skiing or snowboarding during any conversations or interviews. Since this role is with SkiWeekends, showing that you understand and love the product will set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the company's operations and customer service approach. Research SkiWeekends and their offerings so you can speak knowledgeably about how you can contribute to their mission of delivering exceptional holiday experiences.
✨Tip Number 3
Prepare to discuss your experience with remote work and how you manage your time effectively. Since this position is fully remote, demonstrating your ability to stay organised and productive in a home environment will be crucial.
✨Tip Number 4
Network with current or former employees of SkiWeekends if possible. Engaging with them can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace OPERATIONS & AFTER SALES ADMINISTRATOR (MATERNITY COVER) - RECRUITING now for a September 2025 start!
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration or customer service. Emphasise skills that align with the job description, such as attention to detail, communication skills, and ability to work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your passion for skiing or snowboarding and how it relates to your motivation for the role. Mention specific examples of your experience that demonstrate your suitability for the position.
Highlight Remote Work Skills: Since this is a remote position, emphasise your ability to work effectively from home. Discuss your experience with remote communication tools like Microsoft Teams and how you manage your time and tasks independently.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at LinkedIn
✨Show Your Passion for Skiing
Since the role is with a company that focuses on ski holidays, make sure to express your love for skiing or snowboarding during the interview. Share your experiences and how they relate to the job, as this will demonstrate your enthusiasm and fit for the company culture.
✨Highlight Your Attention to Detail
This position requires meticulous attention to detail. Prepare examples from your past work where you successfully managed data or bookings accurately. Discuss how your careful approach has positively impacted customer satisfaction or operational efficiency.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role, especially since you'll be working remotely. Be ready to discuss how you've effectively communicated with customers and suppliers in previous roles. Consider sharing specific instances where your communication skills resolved issues or improved relationships.
✨Prepare for Remote Work Challenges
As this is a remote position, think about the challenges of working from home and how you’ve successfully navigated them in the past. Discuss your strategies for staying organised, managing your time, and maintaining productivity while working independently.