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- Tasks: Support Meta's premier content partners with operational and technical assistance.
- Company: Join a leading tech company known for innovation and creativity.
- Benefits: Enjoy remote work flexibility and competitive pay.
- Why this job: Be part of a dynamic team improving partner experiences in a fast-paced environment.
- Qualifications: 2+ years in operations or technical support; strong problem-solving skills required.
- Other info: Must be UK-based with the right to work; no sponsorship available.
Contract Assignment: Operational Support Specialist – Premier Partner Experience (UK Remote)Reference: BH 7215Hourly Rate: £34 – (40 hrs/week)Contract Type: Inside IR35Duration: 12 months (no extension currently planned)Start Date: ASAPLocation: Remote – UKMust be able to contract via PAYE.This role does not provide sponsorship – candidates must have the existing right to work in the UK and be UK-based.Responsibilities:Deliver high-touch, effective operational and technical support for Meta’s premier content partners.Troubleshoot complex product issues and escalate as needed to ensure seamless partner experiences.Track, triage, and resolve incoming support tickets across broadcasting and program domains.Communicate partner insights to cross-functional teams to improve tools and workflows.Maintain internal knowledge base documentation and assist with onboarding and training of new team members.Contribute to operational process improvements and product feedback loops.Requirements:2+ years\’ experience in operations, technical support, partner management, or customer success.Demonstrated troubleshooting and problem-solving skills with complex issue resolution.Excellent written communication and adaptability across diverse stakeholders.Proficiency with Excel and basic data tools.Comfortable working in fast-paced, ambiguous environments with frequent process changes.Preferred Background:Experience in live broadcast operations, digital media, or livestream platforms.Familiarity with transmission chains, moderation tools, or post-production workflows.Exposure to tech environments like Google, Amazon, or fast-moving startups.Fluency in French or Italian is a plus.
Online Operations Manager employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Operations Manager
✨Tip Number 1
Familiarise yourself with Meta's products and services, especially those related to content partnerships. Understanding their ecosystem will help you troubleshoot issues more effectively and demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the digital media and live broadcast sectors. Engaging with others in the industry can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 3
Brush up on your Excel skills, as proficiency with data tools is essential for this role. Consider taking an online course or using tutorials to enhance your abilities, which will make you stand out as a candidate.
✨Tip Number 4
Prepare examples of how you've successfully resolved complex issues in previous roles. Being able to articulate your problem-solving process will showcase your experience and adaptability, key traits for the Online Operations Manager position.
We think you need these skills to ace Online Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations, technical support, and partner management. Use specific examples that demonstrate your troubleshooting skills and adaptability in fast-paced environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background aligns with the responsibilities. Mention your experience with live broadcast operations or digital media if applicable, and express your enthusiasm for working with Meta’s premier content partners.
Highlight Technical Proficiency: Since the role requires proficiency with Excel and basic data tools, be sure to mention any relevant experience you have with these tools. If you have worked with moderation tools or post-production workflows, include that as well.
Showcase Communication Skills: Given the importance of written communication in this role, provide examples of how you've effectively communicated insights to diverse stakeholders in previous positions. This could be through reports, presentations, or direct communications.
How to prepare for a job interview at LinkedIn
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled complex issues in previous roles. Highlight your troubleshooting process and the impact of your solutions on partner experiences.
✨Demonstrate Communication Proficiency
Since excellent written communication is key, practice articulating your thoughts clearly. You might be asked to explain technical concepts to non-technical stakeholders, so be ready to simplify your language.
✨Familiarise Yourself with Relevant Tools
Brush up on your Excel skills and any basic data tools mentioned in the job description. Being able to discuss how you've used these tools in past roles will show your readiness for the position.
✨Understand the Company’s Environment
Research the company’s operations, especially in live broadcast and digital media. Familiarity with their products and services will help you tailor your responses and demonstrate your genuine interest in the role.