At a Glance
- Tasks: Resolve mechanical and software issues remotely and onsite while providing customer training.
- Company: Dynamic engineering firm with over 20 years of experience in automated storage solutions.
- Benefits: Competitive salary, bonus scheme, paid travel expenses, and remote work flexibility.
- Other info: Opportunity for career growth with a mix of remote work and travel.
- Why this job: Join a supportive team and tackle exciting technical challenges in a hands-on role.
- Qualifications: HNC level education or equivalent experience in mechanical engineering; tech-savvy and problem-solving skills required.
The predicted salary is between 25000 - 31500 € per year.
With locations based close to both London and Edinburgh, Grw Talent's client has over 20 years of experience designing and delivering highly complex automated storage equipment and managing full turnkey projects from design through to installation, commissioning and through-life support for clients in a variety of industries. The business is expanding into new geographies, new customers and developing new technologies. They now need to make the key hire of a Support Engineer to join an existing team.
The Technical Support team typically work from home / remote. We will look at candidates based remotely across the UK as long as able to travel when needed. Our client provides 24/7 remote technical support to their customers. The Customer Support Technical Support Team works across mainly day and back shifts, some night shifts and weekend cover. Weekly contracted hours are 37.5.
Reporting to the Head of Technical Support, the Support Engineer will take responsibility for triaging a range of machine hardware and software faults, working to resolve them remotely and at times onsite, as well as support customer training and supporting in-field proactive and reactive maintenance.
Key responsibilities include:
- Converse with the clients and establish their issues while acting to maintain the reputation of our company in a courteous and efficient manner.
- Working to resolve both mechanical and software machine issues via a remote connection.
- Utilising your skills to triage multiple jobs as they come in ensuring that the most pressing are dealt with first.
- Reporting persistent issues or breakdowns through the appropriate channels, ensuring a thorough and accurate description of the issue is given.
- Working from home – you must be able to focus while on shift to provide our clients with fast and efficient service.
- Travel to various sites around the country and across the world to carry out work on the various machines they support.
- Servicing of the machines to ensure smooth operation and the decreased likelihood of breakdowns.
- Attending breakdowns to provide safe and thorough repairs to machines, getting them back online as soon as possible.
- Training of clients so that they can operate their machinery safely and avoid any mistakes being made that could lead to breakdowns.
The ideal candidate is educated to HNC level or time served in an engineering discipline – mechanical engineering preferred. Given that solid training is provided we are open to entry level candidates who want to build a career in field / customer service engineering. Candidates will need to show good capability in working through and resolving technical problems; both hardware and software. You will need to be highly PC / tech literate (especially in Microsoft Windows). We would love to hear from candidates with previous field service or remote engineering product support experience. A customer facing and polished personality is required, and this role will suit candidates who enjoy hands-on problem solving and practical projects in their spare time, such as building, repairing, or experimenting with equipment or technology.
Additional requirements:
- A stable and reliable internet connection;
- Ability to travel within and outside of the UK;
- Driving license preferred.
The pace and variety contained in this role make it super interesting and you will learn lots, inside an excellent team. Working largely remote with some occasional travel is a major plus. Your base salary of £25-31.5k DOE is backed up with a competitive benefits package including a company bonus scheme, and paid expenses when travelling.
To apply for this role please send your resume and reach out to Katie Hydes from Grw Talent or apply via LinkedIn.
Support Engineer (Mechanical) in Nottingham employer: LinkedIn
Grw Talent's client is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With over 20 years of experience in the automated storage equipment industry, the company provides comprehensive training and support for its employees, ensuring they thrive in their roles. The flexibility of remote work combined with opportunities for travel and hands-on problem-solving makes this position not only rewarding but also an exciting career choice for those passionate about engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer (Mechanical) in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering field, especially those who might know someone at the company you're eyeing. A friendly chat can sometimes lead to a referral, which is golden in landing that Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves troubleshooting mechanical and software issues, be ready to showcase your problem-solving abilities with real-life examples. We want to see how you think on your feet!
✨Tip Number 3
Show off your customer service skills! This job is all about helping clients, so be prepared to discuss how you've handled difficult situations in the past. We love candidates who can keep their cool and maintain a positive attitude under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always on the lookout for passionate individuals who are eager to learn and grow in the field of mechanical support engineering.
We think you need these skills to ace Support Engineer (Mechanical) in Nottingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Engineer role. Highlight your mechanical engineering skills and any relevant experience you have in technical support or customer service. We want to see how your background fits with what we do!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical problems in the past. We love candidates who can think on their feet and come up with solutions, so don’t hold back on showcasing your hands-on experience!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you explain why you're a great fit for the role without rambling on too much.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at LinkedIn
✨Know Your Tech Inside Out
As a Support Engineer, you'll be dealing with both mechanical and software issues. Brush up on your technical knowledge, especially around automated storage equipment. Be ready to discuss specific examples of how you've resolved similar problems in the past.
✨Showcase Your Customer Service Skills
This role is customer-facing, so it's crucial to demonstrate your ability to communicate effectively. Prepare to share experiences where you maintained professionalism under pressure or turned a challenging situation into a positive outcome for the client.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like triaging multiple faults or handling a breakdown. Think through your problem-solving process and be prepared to explain your thought process clearly and logically.
✨Highlight Your Hands-On Experience
If you've worked on practical projects or have experience in field service, make sure to mention it. Discuss any relevant hobbies or side projects that showcase your hands-on problem-solving skills, as this will resonate well with the interviewers.
