At a Glance
- Tasks: Shape adviser performance and elevate quality in a growing financial services business.
- Company: Respected Mortgage Brokerage in Southampton with a strong national presence.
- Benefits: Salary up to £43k, remote work, and career development opportunities.
- Other info: Join a forward-thinking organisation that values continuous improvement.
- Why this job: Make a real impact on adviser quality and customer outcomes.
- Qualifications: 2+ years in a regulated mortgage environment and strong communication skills.
The predicted salary is between 43000 - 43000 € per year.
An exceptional opportunity to shape adviser performance, elevate quality, and play a pivotal role in a growing financial services business. If you're passionate about developing people, strengthening compliance standards and influencing culture, this role places you at the centre of it all.
About the Company
Our client is a long‐established, highly respected Mortgage Brokerage based in Southampton. The company has a strong national presence, a reputation for outstanding customer outcomes and a culture built on integrity and continuous improvement. They are committed to developing their people and delivering best‐in‐class advice across the market.
About the Role
As the Training & Competence Monitoring Supervisor, you will play a crucial role in driving mortgage adviser development, ensuring adherence to regulatory standards, and strengthening the company's Training & Competence framework. Working at the heart of the compliance and performance function, you will influence adviser capability, support business objectives, and ensure that every customer receives suitable, high‐quality advice.
Key Responsibilities
- Maintain, embed and oversee all requirements within the company's Training & Competence scheme.
- Conduct adviser observations across all product areas, identifying developmental needs.
- Lead regular 1:1s with advisers to review performance, KPIs and risks to drive improved customer outcomes.
- Create, implement and manage adviser development plans.
- Provide ongoing coaching to enhance advice quality and strengthen adviser capability.
- Facilitate and deliver induction training aligned to the T&C scheme.
- Build strong cross‐departmental relationships to support an effective end‐to‐end customer journey.
- Ensure accurate, timely T&C record keeping and support first‐line defence activities.
- Respond appropriately to complaints in line with company policy.
- Promote and uphold high standards of conduct, customer focus and compliance across all activities.
Skills & Experience
- Minimum 2 years' experience within a Regulated Mortgage environment.
- At least 1 year in a Mortgage Training & Competence, coaching, supervisory or quality assurance role.
- Strong understanding of FCA regulation and the UK regulatory environment.
- Effective communicator with strong relationship‐building skills.
- Highly organised, detail‐focused and able to work to challenging deadlines.
- Confident in providing constructive challenge and working both independently and collaboratively.
- CeMAP or equivalent qualification & a formal compliance qualification (Desirable).
Package
Salary up to £43k. Remote work. Career development opportunities within a respected, growing organisation.
Why Apply?
If you want a role where your expertise directly shapes adviser quality, customer outcomes, and the success of the business, this position offers real influence and long‐term career progression. You'll join a forward‐thinking organisation that values continuous improvement, invests in its people, and empowers you to make a genuine impact.
Training & Competency Supervisor - Mortgages in Newcastle upon Tyne employer: LinkedIn
Join a highly respected Mortgage Brokerage in Southampton, where your passion for developing people and enhancing compliance standards will be at the forefront of our mission. With a strong commitment to employee growth, a culture of integrity, and a focus on continuous improvement, we offer a supportive environment that empowers you to make a meaningful impact on adviser performance and customer outcomes. Enjoy competitive salary packages, remote work flexibility, and ample opportunities for career advancement within a thriving financial services business.
StudySmarter Expert Advice🤫
We think this is how you could land Training & Competency Supervisor - Mortgages in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets them.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your achievements effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Training & Competency Supervisor - Mortgages in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Training & Competency Supervisor. Highlight your experience in mortgage training, compliance, and any relevant qualifications like CeMAP. We want to see how your background aligns with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for developing people and improving adviser performance. Let us know why you’re excited about this opportunity and how you can contribute to our culture of continuous improvement.
Showcase Your Communication Skills:As a Training & Competency Supervisor, strong communication is key. In your application, demonstrate your ability to build relationships and provide constructive feedback. Use clear and concise language to show us you can engage effectively with advisers.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at LinkedIn
✨Know Your Stuff
Make sure you brush up on your knowledge of FCA regulations and the UK mortgage landscape. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully developed others in previous roles. Whether it's through training sessions or one-on-one coaching, demonstrating your ability to elevate adviser performance will resonate well with the interviewers.
✨Be a Relationship Builder
Highlight your experience in building strong relationships across departments. Think of specific instances where collaboration led to improved outcomes, as this aligns perfectly with the company's focus on effective customer journeys.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like responding to complaints or managing adviser performance. Practising your responses will help you articulate your thought process and decision-making skills clearly.
