At a Glance
- Tasks: Lead and inspire the Infrastructure Team while managing Azure cloud services.
- Company: Join a forward-thinking tech company committed to cloud innovation.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace that values your unique contributions.
- Why this job: Be a trusted advisor in cloud strategy and make a real impact.
- Qualifications: Strong Azure expertise and leadership experience in cloud environments.
The predicted salary is between 60000 - 80000 € per year.
We are looking for a highly experienced Technical Services Manager with deep Azure cloud expertise to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This role is ideal for someone passionate about cloud-first strategy, Azure migration, managed cloud services, and continuous service improvement within a modern managed services environment.
This position plays a critical role in helping our customer transition, optimise, and operate Azure-based platforms, ensuring stability, security, and long-term value from cloud investments.
Key Responsibilities- Provide leadership and governance for the 2nd/3rd Line Infrastructure & Cloud Team, ensuring strong performance, capability development, and engagement.
- Act as a senior escalation point for complex infrastructure and Azure cloud-related incidents, ensuring rapid and effective resolution.
- Own and drive Azure cloud services, including IaaS, PaaS, and hybrid environments, within a managed services framework.
- Lead and support Azure migration initiatives, including assessment, planning, execution, and post-migration optimisation.
- Drive service improvement through cloud optimisation, cost management (FinOps), automation, and modernisation initiatives.
- Ensure all infrastructure and Azure cloud services are secure, resilient, compliant, and aligned to customer strategy.
- Build strong relationships with the customer's IT leadership, acting as their trusted advisor on Azure cloud strategy, roadmaps, and future-state architecture.
- Oversee SLA/OLA performance for infrastructure and Azure managed services, ensuring KPIs and contractual commitments are met.
- Support and mentor team members, fostering deep Azure capability, technical excellence, and career growth.
- Ensure compliance with policies, regulatory requirements, and ISO standards (ISO 27001, ISO 9001).
- Collaborate with Service Delivery, Transition, and Technical Account Management to ensure smooth onboarding of cloud services and migrations into BAU support.
- Produce service performance reports and lead technical and cloud service reviews with the customer.
- Own the technical and cloud relationship with the customer for Infrastructure and Azure Managed Services.
- Provide expert input into Azure architecture, landing zones, governance, and cloud operating models.
- Shape cloud roadmaps, transformation programmes, and future-state designs aligned to business outcomes.
- Champion cloud best practices, including automation (IaC), resilience, security-by-design, and scalability.
- Participate in Change Approval Boards (CAB), risk assessments, and cloud governance forums.
- Oversee proactive monitoring, patching, capacity management, backup, DR, and vulnerability remediation across Azure and hybrid environments.
- Represent our managed service business with professionalism, clearly demonstrating ongoing cloud value, optimisation, and innovation.
- Contribute to the design of new Azure managed services offerings and advise customers on adoption opportunities.
- Proven leadership experience within an Infrastructure, Cloud, or Technical Services environment.
- Strong Azure cloud expertise is essential, including:
- Azure IaaS/PaaS
- Azure networking, security, and identity
- Azure migration strategies and tooling
- Hybrid and multi-cloud environments
- Azure managed services and operational best practices
- Strong technical background with the ability to advise on complex cloud and infrastructure solutions.
- Experience acting as a trusted advisor to senior stakeholders on cloud strategy and transformation.
- Passionate about cloud modernisation, service improvement, automation, and cost optimisation.
- Strong knowledge of compliance standards such as ISO 27001 and ISO 9001.
We are proud to be an equal opportunity, Disability Confident employer. At Ultima, we celebrate our differences and strive to build an environment where everyone feels respected, valued, and able to succeed.
Not sure you meet every single requirement? People from underrepresented groups may be less likely to apply unless they meet every qualification. At Ultima, we are committed to building a diverse and inclusive workplace, so even if your experience doesn’t align perfectly, we encourage you to apply. You might be exactly who we’re looking for.
Apply now, or reach out to our Talent team if you have any questions — we’re always happy to chat about how we can make work, work for you.
Technical Services Manager in Newcastle upon Tyne employer: LinkedIn
At Ultima, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Technical Services Manager, you'll benefit from our commitment to employee growth through continuous learning opportunities and mentorship, all while working in a hybrid environment that promotes work-life balance. Join us in a role where your expertise in Azure cloud services will not only be valued but also contribute to meaningful projects that drive customer success and technological advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry, especially those who are already working in cloud services. Attend meetups, webinars, or even just grab a coffee with someone who’s been in the game for a while. You never know where a casual chat might lead!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your Azure expertise. Whether it’s a blog post about a recent migration you led or a GitHub repo showcasing your automation scripts, having tangible proof of your abilities can really set you apart.
✨Tip Number 3
Prepare for the interview like it’s the final exam! Research the company’s cloud strategy and think about how your experience aligns with their goals. Be ready to discuss specific scenarios where you’ve driven service improvements or tackled complex cloud challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. So go on, hit that apply button!
We think you need these skills to ace Technical Services Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Services Manager. Highlight your Azure expertise and any relevant experience in cloud migration or managed services. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about cloud-first strategies and how you can lead our Infrastructure Team. Be genuine and let your personality come through – we love that!
Showcase Your Leadership Skills:Since this role involves leading a team, make sure to highlight your leadership experience. Share examples of how you've inspired teams or resolved complex issues in the past. We’re keen to see how you can bring that to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at LinkedIn
✨Know Your Azure Inside Out
Make sure you brush up on your Azure knowledge before the interview. Be ready to discuss specific Azure services like IaaS and PaaS, and how they can be leveraged in a managed services environment. Having real-world examples of Azure migrations or optimisations you've led will really impress.
✨Showcase Your Leadership Skills
As a Technical Services Manager, you'll need to demonstrate your leadership capabilities. Prepare to share experiences where you've successfully led a team or managed complex incidents. Highlight how you fostered team development and engagement, as this is crucial for the role.
✨Understand Their Business Needs
Research the company and understand their cloud strategy and business objectives. Be prepared to discuss how you can align Azure solutions with their goals. This shows that you're not just technically savvy but also a strategic thinker who can act as a trusted advisor.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills in real-time. Think about past challenges you've faced in cloud management or infrastructure issues, and be ready to explain how you approached them. This will showcase your critical thinking and technical expertise.
