At a Glance
- Tasks: Install and maintain cutting-edge AI-powered camera systems across the UK.
- Company: Join a forward-thinking company revolutionising logistics with advanced technology.
- Benefits: Permanent role with competitive salary and benefits, plus travel opportunities.
- Other info: Dynamic role with opportunities for growth and development in a supportive environment.
- Why this job: Be at the forefront of tech innovation while making a real impact in the industry.
- Qualifications: 2+ years in a technical role; passion for engineering and troubleshooting required.
The predicted salary is between 30000 - 40000 € per year.
We are currently recruiting for a hands-on Field Service Engineer to support the deployment, maintenance, and optimization of an advanced vision-based Real-Time Location System (RTLS) across customer sites throughout the UK logistics sector. This customer-facing role combines installation, commissioning, fault finding, and ongoing technical support for cutting-edge AI-powered camera systems designed to improve operational safety and productivity in industrial environments.
As a Field Service Engineer, you will work directly on customer sites, carrying out equipment installation, system configuration, diagnostics, preventative maintenance, and troubleshooting activities. You will act as a key technical contact for customers, ensuring systems operate reliably while delivering a high standard of service and support.
The role offers exposure to advanced technologies including computer vision, AI-driven tracking systems, industrial networking, and safety solutions. You will work closely with internal engineering, product, and commercial teams, providing valuable field feedback to support continuous product improvement. This is a varied and highly practical role involving regular UK travel, customer interaction, and opportunities for long-term technical development as the business continues to grow.
Key Responsibilities:- Install, configure, test, and commission RTLS hardware and software systems at customer locations.
- Carry out on-site fault finding, diagnostics, and repairs to ensure maximum system uptime.
- Provide first-line and second-line technical support to customers both remotely and on-site.
- Perform preventative maintenance, system health checks, and performance optimisation activities.
- Support customer training and handovers following installation and commissioning.
- Work closely with customers to resolve technical issues quickly and professionally.
- Assist with system upgrades, software updates, and configuration changes.
- Complete service reports, installation documentation, and technical records accurately.
- Support technical demonstrations and occasional trade show or customer event activities.
- Collaborate with engineering and product teams to escalate recurring issues and provide field feedback.
- Ensure all work is completed in line with health & safety and site compliance requirements.
- Travel regularly across the UK to support customer sites as required.
- 2+ years of experience in a Field Service Engineer, Service Technician, Installation Engineer, or similar technical role.
- Degree, HNC/HND, apprenticeship, or equivalent qualification in Engineering, Electronics, Electrical Engineering, Mechatronics, or a related discipline.
- Strong hands-on electrical, electronic, or electro-mechanical troubleshooting skills.
- Experience working with industrial systems, CCTV/camera systems, networking, automation, or related technologies would be advantageous.
- Interest in technologies such as computer vision, AI systems, RF technologies, and industrial safety applications.
- Ability to diagnose and resolve technical faults independently in customer-facing environments.
- Strong organisational and time-management skills with the ability to manage multiple service activities.
- Comfortable working independently and travelling regularly to customer sites.
- Excellent communication and customer service skills.
- Good working knowledge of IT systems and networking principles.
- Experience with Linux and Python would be beneficial but not essential.
- Full UK driving licence and willingness to travel extensively across the UK.
- Fluent in English, both written and spoken.
- A permanent, full-time employment contract
- A salary & benefits package commensurate with experience
Please send over your CV to tom.walker@vividresourcing.com or call me on +32 (0) 3 318 00 74. As always, we are open to recommendations, so please feel free to pass this on to other suitable candidates.
Field Service Engineer in Newcastle upon Tyne employer: LinkedIn
Join a forward-thinking company that values innovation and employee development, offering a dynamic work environment for Field Service Engineers. With a focus on cutting-edge AI technologies and a commitment to operational excellence, you will have the opportunity to enhance your technical skills while working closely with customers across the UK logistics sector. Enjoy a supportive culture that encourages growth, collaboration, and a strong emphasis on health and safety.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer in Newcastle upon Tyne
✨Tip Number 1
Get your hands dirty! If you can, try to get some practical experience with the technologies mentioned in the job description. Whether it's tinkering with AI systems or networking gear, showing that you can handle the tech will make you stand out.
✨Tip Number 2
Network like a pro! Attend industry events or trade shows where you can meet potential employers and other professionals. Building connections can lead to opportunities that aren’t even advertised yet.
✨Tip Number 3
Be ready for the interview! Research common questions for Field Service Engineers and prepare your answers. Think about your past experiences and how they relate to the role, especially your troubleshooting skills.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Make sure to highlight your relevant experience and enthusiasm for the role when you apply.
We think you need these skills to ace Field Service Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Field Service Engineer role. We want to see how your background in engineering or technical support aligns with our needs, so don’t be shy about showcasing your hands-on troubleshooting skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about working with cutting-edge AI technology and how your previous roles have prepared you for this customer-facing position. We love seeing genuine enthusiasm!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We’re looking for someone who can diagnose and resolve issues independently, so share those stories that demonstrate your troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at LinkedIn
✨Know Your Tech
Make sure you brush up on the technologies mentioned in the job description, like AI systems and RTLS. Familiarise yourself with how these systems work and be ready to discuss your hands-on experience with similar technologies.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you've diagnosed and resolved technical faults. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your troubleshooting skills.
✨Customer Interaction is Key
Since this role involves a lot of customer interaction, think about how you can demonstrate your excellent communication and customer service skills. Be ready to share instances where you've successfully managed customer expectations or resolved issues.
✨Plan for Travel and Flexibility
As the job requires regular travel across the UK, be prepared to discuss your flexibility and willingness to travel. Mention any previous roles where you had to manage your time effectively while on the road.
