At a Glance
- Tasks: Manage Apple and Windows devices, ensuring security and optimal performance.
- Company: Join Iron Mountain's innovative IT team in a fully remote role.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive health plans.
- Other info: Great career growth opportunities in a collaborative global environment.
- Why this job: Make an impact by optimising tech for users while working remotely.
- Qualifications: Experience with macOS, iOS, and strong scripting skills required.
The predicted salary is between 50000 - 65000 € per year.
Iron Mountain is seeking a skilled and experienced Desktop Systems Engineer to join our Information Technology team. In this role, you will be responsible for the lifecycle management, compliance, functionality, and security of our Apple ecosystem and Windows endpoints, specifically covering macOS, iOS, and iPadOS devices. You will act as a subject matter expert, offering deep technical support, managing vulnerabilities, and driving the automated deployment and maintenance of our Mac fleet to ensure an exceptional user experience.
What You'll Do (Responsibilities)
- Endpoint Lifecycle & Configuration Management: Manage the entire software and hardware lifecycle for Apple devices. This includes designing and maintaining a zero-touch deployment strategy using Apple Business Manager and Kandji, building custom software packages (.pkg, .dmg), and curating a Self-Service application catalog.
- Vulnerability, Patching & Compliance: Proactively manage security vulnerabilities, system hardening (CIS benchmarks), and operating system/application patching across the Mac fleet in line with company SLAs to ensure minimal disruption to users.
- Automation & Infrastructure Support: Utilize scripting languages (Bash, Zsh, Python) to automate repetitive tasks and streamline processes. Collaborate with the global team to optimize our MDM infrastructure (Kandji) and oversee Managed Apple IDs.
- Technical Support & Troubleshooting: Diagnose, track, and resolve complex performance and compatibility issues across macOS platforms. Provide prompt, expert support via ticket queues within established SLAs, and escalate issues with partners like Apple as needed.
- Cross-Platform & Secure Environment Support: Provide similar systems engineering support for Windows devices and operate effectively in secure environments requiring security clearance.
What You'll Bring (Skills & Qualifications)
- Professional Experience: Relevant experience as a Systems Engineer alongside of experience as a Support Engineer, preferably within a large corporate environment managing a large fleet (1000+) of Mac devices.
- Technical & MDM Expertise: In-depth knowledge of macOS, iOS, and iPadOS system internals. Hands-on experience with modern MDM solutions is required, with expert-level knowledge of Kandji highly preferred (experience with Jamf Pro or Workspace ONE is also valuable).
- Tools & Automation: Strong scripting skills for automation using Bash, Zsh, and/or Python. Practical experience with Apple Business Manager (ADE/DEP, VPP), Tanium management tools, and ITSM platforms like ServiceNow.
- Problem-Solving & Collaboration: Proven ability as an innovative thinker and creative problem-solver who can build effective working relationships within a global, collaborative team environment.
- Education & Certifications: A Bachelor's degree or equivalent experience (Apple Certifications are highly valued). Non-traditional and neurodiversity learners and thinkers are warmly welcome.
- Security & Communication Requirements: Excellent written and oral communication skills in English. Candidates must be eligible or approved for UK Government security clearance.
What We Offer (Benefits)
- Location: 100% Remote (UK-based). Candidates must be located in the UK and maintain the flexibility to travel to Iron Mountain Warehouses or Offices if specific project requirements arise.
- Compensation: Competitive compensation and benefits aligned with your professional experience.
- Work-Life Balance: Flexible work options to support a healthy work-life balance alongside paid time off and holiday allowances.
- Health & Wellness: Comprehensive health, wellness, and retirement plans.
- Career Growth: Continuous learning opportunities and pathways for professional development within a global organization.
Desktop Systems Engineer - remote in Newcastle upon Tyne employer: LinkedIn
Iron Mountain is an exceptional employer that prioritises employee well-being and professional growth, offering a fully remote Desktop Systems Engineer role within a collaborative global IT team. With competitive compensation, flexible work options, and comprehensive health and wellness benefits, employees are empowered to maintain a healthy work-life balance while engaging in continuous learning opportunities. The company fosters an inclusive culture that values diverse perspectives, making it an ideal place for innovative thinkers to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Systems Engineer - remote in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to folks in your industry on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those involving macOS, iOS, and automation. This gives potential employers a taste of what you can do.
✨Tip Number 3
Prepare for interviews by practising common technical questions related to desktop systems engineering. Brush up on your scripting skills and be ready to discuss your experience with MDM solutions like Kandji.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Desktop Systems Engineer - remote in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Desktop Systems Engineer role. Highlight your experience with macOS, iOS, and iPadOS, and don’t forget to mention any relevant scripting skills you have. We want to see how your background fits perfectly with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your skills can contribute to our team. Keep it concise but engaging – we love a good story that showcases your journey in tech.
Show Off Your Technical Skills:In your application, make sure to highlight your technical expertise, especially with MDM solutions like Kandji. We’re keen on seeing examples of how you’ve used automation to solve problems or improve processes in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and let us know why you’d be a great fit!
How to prepare for a job interview at LinkedIn
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of macOS, iOS, and iPadOS. Be ready to discuss specific features, troubleshooting techniques, and your experience with MDM solutions like Kandji. The more you can demonstrate your expertise, the better!
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex issues in the past. Think about times when you had to diagnose performance problems or manage vulnerabilities. Being able to articulate your thought process will impress the interviewers.
✨Familiarise Yourself with Automation
Since automation is key in this role, be ready to talk about your scripting experience with Bash, Zsh, or Python. Bring examples of how you've used scripts to streamline processes or improve efficiency in previous roles.
✨Emphasise Collaboration and Communication
This position requires working closely with a global team, so highlight your ability to collaborate effectively. Share experiences where you’ve built relationships or worked with others to solve problems, especially in a remote setting.
