At a Glance
- Tasks: Manage customer relationships and drive platform utilisation in healthcare settings.
- Company: Pioneering AI-powered medical imaging company transforming healthcare.
- Benefits: Remote work, travel opportunities, and a chance to impact patient outcomes.
- Other info: Exciting growth stage with opportunities for professional development.
- Why this job: Join a mission-driven team at the forefront of life-saving technology.
- Qualifications: 3-5 years in customer-facing roles within healthcare or MedTech.
The predicted salary is between 50000 - 60000 € per year.
SciPro are partnered with a pioneering AI-powered medical imaging company fundamentally shaping the way healthcare professionals work, contributing to early detection and appropriate treatment of health conditions. With a strong presence internationally and having secured a significant round of funding, they are exceptionally positioned for further growth.
You will manage end-to-end customer relationships across the UK and Ireland, with the ability to travel to partnership sites when needed. This is a hands-on role requiring a blend of clinical understanding and commercial adeptness to drive platform utilisation and ensure long-term account retention.
Key Responsibilities- Drive clinical adoption and platform utilisation across diverse healthcare deployments.
- Manage the end-to-end customer lifecycle, including project-managing new site installations and system upgrades.
- Conduct regular strategic account reviews to evaluate usage trends, service needs, and growth opportunities.
- Conduct direct customer touchpoints, providing training and attending clinical procedures to ensure optimal product usage.
- Work closely with the commercial team to identify growth opportunities, manage renewals, and execute at-risk account recovery.
- Maintain high-level commercial awareness to expand the company's footprint within the territory.
- 3-5 years of experience in a customer-facing role within healthcare, MedTech, or a regulated clinical software environment.
- An understanding of hospital clinical workflows, staff hierarchies, and the NHS (or equivalent public health systems).
- Proven ability to independently manage complex, multi-stakeholder accounts with a proactive approach to problem-solving.
- Exceptional communication skills to navigate change management within clinical settings.
- A valid driving license and the ability to travel to customer sites as required.
This is an exciting opportunity to join a mission-driven company at a critical stage of growth, working with life-saving AI technology that is transforming patient outcomes in multiple therapeutic areas. If this sounds of interest, feel free to apply or reach out directly for more information.
Customer Success Manager in Newcastle upon Tyne employer: LinkedIn
As a Customer Success Manager at this pioneering AI-powered medical imaging company, you will be part of a dynamic and innovative team dedicated to transforming healthcare through cutting-edge technology. The company fosters a collaborative work culture that prioritises employee growth, offering ample opportunities for professional development and the chance to make a meaningful impact on patient outcomes. With a strong international presence and a commitment to supporting your success, this role provides a unique opportunity to thrive in a rapidly evolving industry while enjoying the flexibility of remote work and travel.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to connections in the healthcare and MedTech sectors. Attend industry events or webinars to meet potential employers and get your name out there. Remember, it’s all about who you know!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in customer success and clinical workflows. This will give you an edge during interviews and show that you’re ready to hit the ground running.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers. Focus on demonstrating your problem-solving skills and how you’ve managed complex accounts in the past.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to make a difference in healthcare. Your next big opportunity could be just a click away!
We think you need these skills to ace Customer Success Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in healthcare and any relevant skills that align with the job description. We want to see how you can drive clinical adoption and manage customer relationships!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of clinical workflows and how you can contribute to our mission.
Showcase Your Communication Skills:Since exceptional communication is key for this role, make sure your application reflects that. Use clear, concise language and structure your documents well. We want to see how you can navigate change management and engage with diverse stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at LinkedIn
✨Know Your Stuff
Make sure you understand the company's AI-powered medical imaging technology and how it impacts healthcare. Brush up on clinical workflows and the NHS, as this knowledge will help you connect with the interviewers and demonstrate your expertise.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in managing customer relationships, especially in healthcare or MedTech. Be ready to discuss how you've driven platform utilisation and handled complex accounts.
✨Communicate Clearly
Exceptional communication skills are key for this role. Practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your ability to navigate change management discussions.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's growth plans and how they envision the Customer Success Manager role evolving. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
