At a Glance
- Tasks: Deliver and commission software solutions for global customer projects while providing technical support.
- Company: Leading broadcast and media technology company with a collaborative culture.
- Benefits: Fully remote work, regular international travel, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to mentor and contribute to innovative projects.
- Why this job: Work with cutting-edge technology and make a real impact in the broadcast industry.
- Qualifications: Experience in broadcast or media environments, strong troubleshooting skills, and customer-facing experience.
The predicted salary is between 40000 - 55000 € per year.
We are working with a leading broadcast and media technology company who are currently recruiting for a Senior Project and Support Engineer to join their team. This role offers a blend of project delivery and technical support, ideal for an engineer who enjoys working on complex systems, engaging directly with customers, and travelling internationally to commission solutions on-site.
The Role
- You will work across both project and support functions (with a focus on projects), taking ownership of delivering and commissioning software installations while also supporting live customer environments.
- You will collaborate closely with internal teams including Project Management, Development, and Sales.
Key Responsibilities
- Deliver and commission software solutions for customer projects globally.
- Install, configure, test and integrate systems in line with project plans.
- Support existing customer systems, diagnosing issues and implementing fixes.
- Investigate faults, capture logs, replicate issues and raise detailed tickets for development teams.
- Work closely with engineering and development teams to test and validate fixes prior to release.
- Provide customer training and technical guidance.
- Document system configurations and support handover processes.
- Contribute to continuous improvement in delivery and support processes.
- Mentor junior team members and support more complex project work.
Requirements
- Experience within broadcast, media, playout, or similar technical environments.
- Strong technical and analytical mindset with the ability to troubleshoot complex systems.
- Experience delivering projects and/or commissioning systems on-site.
- Customer-facing experience with strong communication skills.
- Knowledge of IT infrastructure including Windows Server, networking, and system performance tools is advantageous.
- Familiarity with technologies such as SQL, XML, TCP/IP, and monitoring tools is beneficial.
- Exposure to broadcast standards, media workflows, or automation systems is desirable.
- Ability to work independently and as part of a wider global team.
- Willingness to travel internationally on a regular basis.
The Opportunity
- Fully remote working model.
- Regular international travel and exposure to global projects.
- Work with cutting-edge broadcast and media technology.
- Opportunity to contribute to both project delivery and ongoing support.
- Collaborative and supportive working environment with opportunities to grow.
If you are an experienced engineer looking for a role that combines technical depth, customer interaction, and international project work, we would love to hear from you.
Broadcast Project and Support Engineer in Newcastle upon Tyne employer: LinkedIn
Join a leading broadcast and media technology company that values innovation and collaboration, offering a fully remote working model with regular international travel opportunities. Our supportive work culture fosters employee growth through mentorship and exposure to cutting-edge technology, making it an ideal environment for engineers eager to engage with complex systems and contribute to impactful projects globally.
StudySmarter Expert Advice🤫
We think this is how you could land Broadcast Project and Support Engineer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend relevant events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a project showcase that highlights your experience with broadcast and media technology. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to broadcast systems and customer support scenarios. Practising your responses will help you feel more confident and ready to impress.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented engineers like you, and applying directly can give you a better chance of landing that dream role.
We think you need these skills to ace Broadcast Project and Support Engineer in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in broadcast and media technology, as well as any customer-facing roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your willingness to travel internationally – it’s a big part of the job!
Show Off Your Technical Skills:Since this role involves complex systems, be sure to showcase your technical expertise. Mention specific technologies you’ve worked with, like SQL or TCP/IP, and any relevant projects you’ve delivered. We love seeing real-world examples of your work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at LinkedIn
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to broadcast and media technology. Be ready to discuss your experience with systems like SQL, XML, and TCP/IP, as well as any troubleshooting you've done in complex environments. This will show that you're not just familiar with the tech but can also handle it under pressure.
✨Show Off Your Customer Skills
Since this role involves a lot of customer interaction, prepare examples of how you've successfully communicated with clients in the past. Think about times when you’ve provided training or support, and be ready to explain how you made those experiences positive for the customer.
✨Demonstrate Project Management Experience
Be prepared to talk about specific projects you've delivered or supported. Highlight your role in commissioning systems and how you managed timelines and expectations. This will help the interviewers see that you can juggle multiple responsibilities effectively.
✨Emphasise Your Team Spirit
This position requires collaboration with various teams, so share examples of how you've worked well in a team setting. Discuss any mentoring you've done or how you've contributed to improving processes. This shows that you’re not just a lone wolf but someone who thrives in a collaborative environment.
