At a Glance
- Tasks: Lead service improvement and integration for high-quality care across the UK.
- Company: Voyage Care, an award-winning organisation dedicated to innovative care services.
- Benefits: Competitive salary, remote work, car allowance, and generous leave policies.
- Other info: Join a values-driven team with opportunities for personal and professional growth.
- Why this job: Make a real impact in the lives of people with complex needs.
- Qualifications: Experience in health or social care and strong service improvement skills.
The predicted salary is between 40000 - 50000 € per year.
This is a role where you can truly shape the future of care. At Voyage Care, we support thousands of people across the UK with learning disabilities, physical disabilities, autism, brain injuries and complex needs. We are proud to be an award‐winning organisation (Health Investor Specialist Care Provider of the Year) with a national reputation for high‐quality, innovative services.
Now, as we expand our Service Optimisation Team, we are looking for a Service Optimisation Manager to play a critical role in driving quality, growth and continuous improvement across our services.
The role is a high‐impact, hands‐on role for an experienced health or social care professional who thrives on pace, challenge and making a difference. You will:
- Lead the integration of acquisitions and large tender wins, ensuring services are embedded successfully.
- Drive continuous improvement across complex, multi‐site services at a regional and national level.
- Partner closely with Operations teams to deliver quality, compliance and performance.
- Support due diligence and post‐integration activity as part of our growth strategy.
- Maintain Voyage Care's position at the forefront of quality care provision.
- Represent Voyage Care locally and nationally when required.
- Stay ahead of regulatory and external changes, ensuring learning is cascaded effectively.
- Occasionally provide direct care support, ensuring first‐hand understanding of service delivery.
This role involves regular nationwide travel and overnight stays – a full UK driving licence is essential.
You will be someone who is confident working at pace, comfortable with complexity, and motivated by improvement. You will bring:
- Previous experience in health or social care (essential).
- A strong background in service improvement, quality or operations.
- The ability to work autonomously while collaborating with senior leaders.
- Strong communication, analytical and commercial skills.
- A flexible, solutions‐focused mindset.
- Confidence working across the UK and with multiple stakeholders.
- A genuine passion for improving outcomes for the people we support.
In return, you will join a values‐driven organisation where your work has real impact, alongside a competitive and flexible benefits package:
- Remote working when not in service
- Company car or car allowance
- Competitive salary
- 25 days' annual leave + bank holidays
- Your birthday off
- Enhanced family leave
- Enhanced retirement leave
- Life assurance and pension
- Blue Light Card discounts
- DoctorLine – 24/7 GP access for you and your family
- Eye care vouchers
- Funeral Concierge
- Confidential wellbeing support (V‐Assure / Maximus)
If you are passionate about quality, improvement and shaping services that change lives, we would love to hear from you.
Service Optimisation Manager in Manchester employer: LinkedIn
At Voyage Care, we pride ourselves on being an award-winning organisation dedicated to providing high-quality care for individuals with complex needs. Our supportive and values-driven work culture fosters employee growth through continuous improvement initiatives and a commitment to making a real impact in the lives of those we serve. With competitive benefits, including remote working options and a comprehensive wellbeing package, we offer a fulfilling environment for professionals eager to drive change in the health and social care sector.
StudySmarter Expert Advice🤫
We think this is how you could land Service Optimisation Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those who work at Voyage Care. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Voyage Care’s values and recent projects. Show us how your experience aligns with their mission to improve care services – it’ll make you stand out!
✨Tip Number 3
Practice makes perfect! Get a mate to do a mock interview with you. Focus on articulating your experience in service improvement and how you can drive quality and compliance – that’s what they’re after!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a thank-you email to express your appreciation for the opportunity. It shows you’re genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Service Optimisation Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Optimisation Manager role. Highlight your background in health or social care, and any specific achievements in service improvement or quality management.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving care services and how your experience aligns with our mission at Voyage Care. Be genuine and let your personality come through.
Showcase Your Communication Skills:As a Service Optimisation Manager, strong communication is key. In your application, demonstrate your ability to convey complex ideas clearly and effectively. This could be through examples of past collaborations or presentations you've delivered.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at LinkedIn
✨Know Your Stuff
Before the interview, dive deep into Voyage Care's mission and values. Understand their approach to service optimisation and be ready to discuss how your experience aligns with their goals. This shows you’re genuinely interested and prepared.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your skills in service improvement and quality management. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and future challenges Voyage Care might face. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
✨Be Ready for Scenario-Based Questions
Given the hands-on nature of the role, expect scenario-based questions that assess your problem-solving skills. Think about past challenges you've faced in health or social care and how you overcame them, as this will showcase your ability to thrive under pressure.
