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- Tasks: Lead major incident responses and ensure quick service restoration.
- Company: Join one of the UK's most recognisable brands in a dynamic environment.
- Benefits: Enjoy a £400 daily rate, hybrid work, and a 6-month contract.
- Why this job: Make an impact by driving improvements and influencing senior stakeholders.
- Qualifications: 3+ years in major incident management with strong ITIL knowledge required.
- Other info: Opportunity for growth in a fast-paced, evolving ServiceNow environment.
The predicted salary is between 72000 - 96000 £ per year.
6-month contract | £400 per day | Inside IR35 | 1 day per week in Milton Keynes
Seeking an experienced Major Incident and Problem Manager working for one of the UKs most recognisable brands. You will land in a rapidly changing ServiceNow environment.
The opportunity
You will develop, lead, and embed effective processes for major incident and problem management. From critical incident resolution through to driving root cause analysis and post-incident learning, you will be responsible for ensuring high-quality coordination and governance across the function.
What you will focus on
- Leading the response and coordination of major incidents, ensuring services are restored quickly and safely
- Running post-incident reviews to embed lessons learned and identify improvements
- Governing the problem management process and overseeing root cause analysis
- Chairing problem reviews and influencing senior stakeholders across Group Technology
- Driving continuous improvement across tooling, reporting, and process maturity
- Documenting and maintaining the major incident and problem management framework
- Providing guidance and training to colleagues on best practice
What we are looking for
- A strong background in ITIL-based service operations, with a focus on major incident and problem management
- At least 3 years’ experience in a dedicated major incident or problem management role
- Strong written and verbal communication skills, with the ability to influence senior stakeholders
- Confidence operating in a fast-paced environment with competing priorities
- Experience producing clear executive-level reporting and service summaries
This role is offered on a 6-month contract, paying £400 per day inside IR35, with a hybrid working model that requires one day per week on site in Milton Keynes.
If this sounds like the right fit for your skill set and availability, I would welcome a confidential conversation. Please reach out directly for more details.
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Familiarise yourself with ITIL frameworks, especially focusing on major incident and problem management. Being able to discuss specific ITIL processes and how you've applied them in past roles will demonstrate your expertise and make you stand out.
✨Tip Number 2
Prepare to showcase your experience in leading post-incident reviews. Think of examples where you've successfully driven root cause analysis and implemented improvements, as this will highlight your ability to influence change and enhance service delivery.
✨Tip Number 3
Brush up on your communication skills, particularly in influencing senior stakeholders. Be ready to discuss how you've effectively communicated complex information in a clear and concise manner, as this is crucial for the role.
✨Tip Number 4
Research the company’s current challenges and recent incidents they may have faced. This knowledge will not only help you tailor your discussions but also show your genuine interest in their operations and your proactive approach to problem-solving.
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in major incident and problem management. Use specific examples that demonstrate your ITIL knowledge and your ability to influence senior stakeholders.
Craft a Compelling Cover Letter: In your cover letter, explain why you are the perfect fit for this role. Mention your experience with ServiceNow and how you've successfully led major incident responses in the past.
Showcase Communication Skills: Since strong written and verbal communication skills are crucial for this position, consider including a brief section in your application that illustrates your ability to produce clear executive-level reports and summaries.
Highlight Continuous Improvement Initiatives: Discuss any previous experiences where you drove continuous improvement in processes or tools. This will show your proactive approach and alignment with the company's goals.
How to prepare for a job interview at LinkedIn
✨Showcase Your ITIL Knowledge
Make sure to highlight your understanding of ITIL principles, especially in relation to major incident and problem management. Be prepared to discuss specific examples from your past experience where you successfully applied these principles.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to describe how you would handle specific incidents or problems. Practise articulating your thought process and the steps you would take to resolve issues efficiently while ensuring service restoration.
✨Demonstrate Communication Skills
Since the role involves influencing senior stakeholders, be ready to showcase your communication skills. Prepare examples of how you've effectively communicated complex information to non-technical audiences or led discussions in high-pressure situations.
✨Emphasise Continuous Improvement
Discuss your approach to driving continuous improvement within processes and tools. Share any experiences where you identified areas for enhancement and successfully implemented changes that led to better outcomes in incident management.