At a Glance
- Tasks: Support patients with exceptional care and ensure a smooth journey through their eye treatment.
- Company: Join Optical Express, a leader in patient care and innovative eye solutions.
- Benefits: Enjoy a competitive salary, bonuses, free eye surgery, and generous leave.
- Other info: Flexible hours, ongoing training, and a fun, rewarding workplace culture await you.
- Why this job: Make a real difference in patients' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a passion for helping others are essential.
The predicted salary is between 26500 - 26500 € per year.
Location - Maidstone
Hours – Full time - 40 hours (must be flexible to work weekends)
Salary – £26,500 per annum, & benefits, full training will be given
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 33 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It's our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients' consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in Maidstone employer: LinkedIn
Optical Express is an exceptional employer that prioritises patient care and employee development in a supportive and collaborative environment. Located in Maidstone, our team enjoys a competitive salary, extensive benefits including free eye surgery, and a commitment to ongoing training, all while contributing to meaningful community initiatives. Join us for a fulfilling career where your contributions truly matter and are recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Maidstone
✨Tip Number 1
Get to know the company! Research Optical Express and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture of care and integrity.
✨Tip Number 2
Practice your communication skills! As a Patient Advisor, you'll need to connect with patients and professionals alike. Role-play with a friend or family member to get comfortable with discussing patient care and your approach to providing a 5-star service.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you successfully managed multiple tasks or schedules. This will help you demonstrate your ability to keep patient records accurate and up to date.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Optical Express team. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Advisor in Maidstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Patient Advisor role. Highlight your communication skills and any customer service experience, as these are key to making our patients feel comfortable.
Craft a Personal Cover Letter:Use your cover letter to tell us why you’re passionate about patient care. Share specific examples of how you've provided excellent service in the past, and show us your personality – we want to know the real you!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at LinkedIn
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. Prepare examples from your past experiences where you successfully communicated with patients or colleagues. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Your Passion for Patient Care
Optical Express is all about exceptional patient care. Be ready to discuss why you’re passionate about helping others and how you would ensure a 5-star service. Sharing personal stories or experiences can make your answers more relatable and impactful.
✨Prepare for Role-Specific Questions
Expect questions that assess your organisational skills and ability to handle multiple tasks. Think about how you would manage scheduling consultations and maintaining patient records. Having specific strategies in mind will show that you’re proactive and ready for the role.
