At a Glance
- Tasks: Support patients through their fertility journey with empathy and exceptional service.
- Company: Join a leading fertility group known for compassionate care and innovative treatments.
- Benefits: Collaborative team culture, career development opportunities, and meaningful work.
- Other info: Ideal for those passionate about helping others during significant life moments.
- Why this job: Make a real difference in people's lives while thriving in a fast-paced environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
About Us
At CREATE Fertility and IVI UK, we support people through one of the most important and emotional journeys of their lives. As part of one of the world's leading fertility groups, we combine world-class clinical expertise with genuinely compassionate care, helping thousands of patients across the UK access innovative fertility treatment tailored to them. Our clinics are known for pioneering Natural and Mild IVF approaches, offering safer and gentler treatment options alongside advanced fertility services including IVF, IUI, ICSI and fertility preservation. Above all, we believe exceptional patient care starts with exceptional people.
The Opportunity
We are looking for a highly personable, organised and emotionally intelligent Patient Coordinator to join our team. This role is ideal for someone who thrives in a fast-paced, people-focused environment and takes pride in delivering outstanding customer experiences. You do not need fertility experience to apply. What matters most is your ability to build trust, communicate with empathy, manage multiple priorities and provide a high level of care and service throughout every interaction. You will play a key role in supporting new patients from their first enquiry through to treatment, becoming a trusted point of contact throughout their journey. This is a role for someone who genuinely enjoys helping people, while also being motivated by performance, accountability and delivering excellent outcomes.
What You'll Be Doing
- Supporting patients throughout their treatment journey, from initial enquiry through to treatment completion
- Delivering a warm, professional and high-quality experience across every patient interaction
- Managing appointments, bookings and patient communications efficiently and accurately
- Acting as a key point of contact for patients, providing guidance, reassurance and support
- Working closely with clinical teams to ensure a seamless patient experience
- Proactively identifying and resolving issues to maintain exceptional service standards
- Managing multiple patient journeys simultaneously while maintaining attention to detail
- Working towards individual and team KPIs focused on patient experience, conversion and retention
- Ensuring all processes are compliant with HFEA regulations and internal protocols
What We're Looking For
Essential Experience- Minimum 2 years' experience in a customer-facing or service-driven role
- Experience working in a fast-paced environment where delivering exceptional service is essential
- Proven ability to manage difficult or sensitive conversations professionally and empathetically
- Strong organisational skills with the ability to multitask effectively
- Confident communication skills, both written and verbal
- Comfortable working towards targets, KPIs or performance measures
- Private healthcare
- Hospitality or luxury service environments
- Airline or travel industries
- Membership or client services
- Retail leadership or premium customer experience roles
- Patient-facing healthcare support roles
- Warm, compassionate and emotionally intelligent
- Calm under pressure
- Highly organised and proactive
- Positive, resilient and solutions-focused
- Passionate about helping people during important life moments
Why Join Us?
- Work for one of the world's leading fertility groups
- Be part of a genuinely meaningful patient journey
- Supportive and collaborative team culture
- Opportunity to develop within a growing healthcare organisation
- A role where empathy and high performance are equally valued
Patient Coordinator in London employer: LinkedIn
At CREATE Fertility and IVI UK, we pride ourselves on being an exceptional employer, offering a supportive and collaborative team culture that values empathy and high performance. As a Patient Coordinator, you will play a vital role in guiding patients through their fertility journey, backed by world-class clinical expertise and innovative treatment options. With opportunities for personal growth within a leading healthcare organisation, you will find meaningful and rewarding employment in a fast-paced environment dedicated to making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Coordinator in London
✨Tip Number 1
Get to know the company inside out! Research CREATE Fertility and IVI UK, their values, and their approach to patient care. This will help you tailor your conversations and show that you're genuinely interested in being part of their compassionate team.
✨Tip Number 2
Practice your communication skills! As a Patient Coordinator, you'll need to connect with people on an emotional level. Role-play with friends or family to get comfortable handling sensitive conversations and showcasing your empathy.
✨Tip Number 3
Be ready to demonstrate your organisational skills! Prepare examples of how you've managed multiple tasks in fast-paced environments. This will show that you can juggle patient journeys while maintaining attention to detail.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our amazing team at CREATE Fertility and IVI UK.
We think you need these skills to ace Patient Coordinator in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for helping people and your commitment to exceptional service.
Tailor Your Experience:Make sure to highlight any relevant experience that showcases your customer service skills. Even if you haven't worked in fertility before, draw parallels from your past roles in hospitality or healthcare to show us how you can excel as a Patient Coordinator.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that demonstrate your ability to communicate effectively, just like you would with our patients!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this meaningful role in supporting patients on their journey.
How to prepare for a job interview at LinkedIn
✨Show Your Empathy
As a Patient Coordinator, you'll be dealing with people during emotional times. Make sure to highlight your ability to communicate with empathy and build trust. Share examples from your past experiences where you’ve successfully supported someone through a tough situation.
✨Demonstrate Organisational Skills
This role requires juggling multiple patient journeys at once. Prepare to discuss how you manage your time and prioritise tasks effectively. Bring up specific tools or methods you use to stay organised, as this will show you’re ready for the fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that assess how you handle sensitive conversations or difficult situations. Think of scenarios where you’ve had to resolve issues or provide reassurance. Practising these responses will help you feel more confident during the interview.
✨Know the Company Values
Familiarise yourself with CREATE Fertility and IVI UK's mission and values. Be ready to discuss why you want to work there and how your personal values align with theirs. This shows genuine interest and helps you stand out as a candidate who truly cares about the role.
