At a Glance
- Tasks: Lead mental health services, ensuring high-quality care and innovative practices.
- Company: Bupa, a purpose-driven organisation focused on accessible healthcare.
- Benefits: Competitive salary, 25 days holiday, health insurance, and flexible working options.
- Other info: Join a diverse team committed to improving lives and fostering inclusivity.
- Why this job: Make a real difference in mental health while shaping the future of care.
- Qualifications: Must be a registered psychologist or accredited therapist with leadership experience.
The predicted salary is between 50000 - 65000 € per year.
Mental Health Clinical Lead – Mindplace clinics
Location: Home and site based – travel to Bupa sites will be required
Contract: Permanent, Full-time (37.5 hours) – Flexible options available
Salary: Competitive salary (depending on experience) + excellent benefits
Closing Date: Thursday, 7th May 2026
This advert may close ahead of the stated deadline should we receive an exceptionally high number of applications.
About the Role
Helping people live longer, healthier, happier lives and making a better world sits at the heart of everything we do at Bupa. As a purpose‐driven organisation without shareholders, we reinvest our profits directly into providing better, more accessible healthcare for the benefit of our customers, now and in the future.
Bupa's refreshed strategy reflects a clear ambition to take greater ownership of the end‐to‐end healthcare experience for our customers, while accelerating the delivery of care through digital innovation and advances in clinical practice. The clinical community plays a critical role in delivering this strategy. Bupa's Mindplace service is a newly established and fast‐growing mental health offering, providing high‐quality, face‐to‐face mental healthcare in purpose‐designed locations across the UK. Mindplace responds directly to the increasing demand for accessible, safe and effective mental health services.
The Mental Health Clinical Lead is a pivotal role within this growth journey. The post holder will have responsibility for the clinical development, delivery and oversight of mental health services and products across Bupa's Mindplace centres nationwide. Working closely with clinical, operational and senior leadership colleagues, the Mental Health Clinical Lead will help shape the future direction of the service. They will ensure the highest standards of clinical practice and customer experience, stay abreast of evolving national guidance and best practice, and play a key role in supporting the safe, sustainable and high‐quality growth of Bupa's face‐to‐face mental health services.
Key Responsibilities
- Clinical Leadership & Strategy
- Provide senior clinical leadership across Bupa Health Clinics' Mental Health services, working closely with the Clinical Head of Mental Health and Medical Director.
- Deliver high standards of clinical governance, quality improvement, education and service development.
- Deputise for the Clinical Head of Mental Health when required.
- Act as a trusted clinical voice, leading by example and fostering a positive culture aligned to Bupa values.
- Translate strategic objectives into operational delivery for frontline clinical teams.
- Governance, Quality & Safety
- Lead and contribute to clinical assurance, audit programmes, risk management and regulatory compliance.
- Ensure robust clinical policies, procedures and performance monitoring are in place and consistently applied.
- Oversee incident management, complaints investigation, safeguarding, and Datix usage, promoting a culture of learning and continuous improvement.
- Chair and contribute to Mental Health clinical governance meetings as appropriate.
- People Leadership & Workforce Development
- Provide clinical leadership and support to Mental Health clinicians, practitioners and the Lead Therapist team (dotted‐line management).
- Deliver clinical supervision, one‐to‐one leadership support, and pastoral guidance.
- Develop sustainable CPD, education and career development pathways.
- Support recruitment, workforce planning, engagement initiatives and Pulse survey action planning.
- Clinical Delivery
- Undertake regular clinical sessions in line with business needs.
- Support consistent, high‐quality service delivery across Bupa clinics and partner sites.
- Ensure adequate senior clinical cover and processes for urgent clinical enquiries.
- Customer Experience
- Oversee management of serious complaints and monitor customer feedback and experience trends.
- Drive service improvements through data analysis, deep‐dives and targeted action plans.
- Embed a culture of Connected Care and high customer service standards.
- Business & Commercial Support
- Provide clinical input to product development, tenders, sales, marketing, media and communications activity.
- Support development of clinical content such as webinars, talks and written materials.
- Work collaboratively with internal teams to support business growth and innovation.
- Communication & Information Governance
- Ensure effective, transparent communication between clinical teams and senior leadership.
- Champion the use of technology and new communication approaches.
- Maintain high standards of information governance, confidentiality and data protection.
Working Environment
Hybrid role involving clinic‐based and home working, with travel across UK Bupa clinic locations.
Essential Qualifications (One of the Following)
- Chartered Clinical or Counselling Psychologist (Doctorate level, BPS‐accredited, HCPC registered)
- Accredited CBT Psychotherapist (PG Diploma, BABCP‐accredited)
- Accredited Counsellor/Psychotherapist (Level 4+ diploma, BACP‐accredited)
Applicants must have substantial leadership experience in mental health services.
Key Skills & Experience
- Proven clinical leadership and relationship management experience
- Strong background in clinical governance, including quality standards, audit, risk management, incidents and complaints handling
- Excellent communication and interpersonal skills, with the ability to influence, motivate and negotiate effectively
- Credible and persuasive clinical authority with strong decision‐making capability
- Highly developed analytical, planning, prioritisation and organisational skills
- Confident team leader who works collaboratively and performs well in fast‐paced environments
- Agile and adaptable, with resilience during periods of growth and strategic change
- Commercially and operationally aware, able to balance clinical excellence with business needs
- Solution‐focused, proactive and driven, with strong personal and professional integrity
- IT proficient, with the ability to use data and digital tools to improve quality and performance
- Sound understanding of national clinical and regulatory guidance, with the ability to research and apply evidence‐based practice to improve outcomes
What It's Like to Work at Bupa
We're a purpose‐driven organisation with no shareholders. Meaning everything we do focuses on delivering better care for our customers and communities. Join a supportive, inclusive environment where you'll help people live longer, healthier, happier lives.
Benefits
- 25 days' holiday (increasing with service) + option to buy/sell
- 3 paid volunteering days
- Enhanced pension & life insurance
- Annual performance‐based bonus
- Bupa health insurance
- Discounted dental cover
- Digital GP access
- Emotional and family wellbeing support
- Financial wellbeing resources
- Support for carers
Diversity and Inclusion
We celebrate diversity and foster an inclusive environment where you can be your authentic self. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Ready to make a difference? Apply today and help us deliver exceptional mental health care across the UK.
Mental Health Clinical Lead in London employer: LinkedIn
Bupa is an exceptional employer that prioritises the well-being of its employees while delivering high-quality mental health care. With a supportive and inclusive work culture, flexible working options, and a commitment to professional development, Bupa empowers its staff to thrive in their roles. The opportunity to contribute to a purpose-driven organisation that reinvests profits into accessible healthcare makes this position particularly rewarding for those passionate about making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Mental Health Clinical Lead in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the mental health field and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching Bupa's values and recent initiatives. Tailor your responses to show how your experience aligns with their mission of providing better healthcare. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Bupa team and making a difference in mental health care.
We think you need these skills to ace Mental Health Clinical Lead in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Mental Health Clinical Lead role. Highlight your relevant experience in clinical leadership and governance, and show us how you align with Bupa's values and mission.
Showcase Your Skills:Don’t just list your qualifications; demonstrate how your skills in communication, relationship management, and clinical excellence can contribute to our Mindplace service. We want to see how you can make a real impact!
Be Authentic:Let your personality shine through in your application. We value authenticity and want to know what makes you tick. Share your passion for mental health and how you envision contributing to our purpose-driven organisation.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application gets to the right people quickly, and you’ll be one step closer to joining our amazing team at Bupa!
How to prepare for a job interview at LinkedIn
✨Know Your Stuff
Make sure you’re well-versed in the latest mental health practices and Bupa's approach. Brush up on clinical governance, quality standards, and the specific services offered by Mindplace. This will show that you’re not just interested in the role but also committed to delivering high-quality care.
✨Showcase Your Leadership Skills
As a Mental Health Clinical Lead, your leadership experience is crucial. Prepare examples of how you've successfully led teams, managed conflicts, or implemented changes in clinical settings. Highlight your ability to foster a positive culture and drive service improvements.
✨Engage with the Interviewers
Don’t just answer questions; engage in a conversation. Ask insightful questions about Bupa’s future plans for Mindplace and how they envision the role evolving. This demonstrates your genuine interest and helps you assess if the company aligns with your values.
✨Be Data-Savvy
Familiarise yourself with how data can improve mental health services. Be ready to discuss how you’ve used data analysis in past roles to drive improvements or make informed decisions. This will resonate well with Bupa’s focus on digital innovation and evidence-based practice.
