At a Glance
- Tasks: Provide post-sales service and support for mining equipment, both remotely and on-site.
- Company: Join a successful business in the mining/mineral processing equipment industry.
- Benefits: Competitive pay, remote work flexibility, and a Monday to Friday schedule.
- Other info: Opportunity for travel and growth in a supportive team environment.
- Why this job: Make an impact in a dynamic field while enjoying a flexible work-life balance.
- Qualifications: Mechanical knowledge, experience in equipment commissioning, and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
FuzeHR is now hiring a Service Technician/Service Engineer based in the UK! This is an exciting opportunity to join a highly successful business in the mining/mineral processing equipment space. The successful Service Engineer will provide post sales service, commissioning, and client support for company supplied equipment in domestic and international locations. No need to report into an office or shop daily, this is a fully remote opportunity involving work on customer sites & from home. Apply today!
What are the Perks?
- Competitive compensation (dependent on experience and qualifications)!
- M-F, day shift schedule with minimal requirement to work evening or weekends
- Work from home while not servicing customer equipment!
What are the Responsibilities?
- Post-sales support, including client follow-up and training
- Identify issues in the field and resolve them; look for areas of improvement; bring forward ideas or solutions
- Write service reports and commissioning checklists upon trip completion
- Create procedures, instructions, reports, training information which may include manuals, PowerPoint, and videos
- Act as a content expert for Technical Writing department; support their development of manuals, procedures and documentation
- Follow-up on action items identified during commissioning or service trips
- Assist with Falcon SB bowl refurbishment program; generate reports for the Parts Team, help coordinate and support work processes
- Assist with larger projects including assembly, teardown and coordination; lead and direct a third party vendor to fabricate and assemble company equipment
- Assist with shop assembly when resources require it; this may be in Perth, Langley, Montreal, or at an international vendor
- Assist QA department with quality inspections
- Handle warranty claims; disposition and needed actions to see process to completion using new procedures
- Test company equipment after assembly; follow FAT (factory acceptance test) steps; bring forward any concerns and ensure corrections
- Assist with spare parts orders (packing, picking, communication with Langley, etc.); aid with annual inventory count; aid other company departments (Quality, Procurement, etc.) if local support is required
What are the Requirements?
- Good mechanical knowledge or mechanical aptitude; follows company and client safety protocols; best practices; follows procedures; ability to follow directions; continued growth and development
- Experience with equipment commissioning and service
- Experience with analysing and troubleshooting machinery both mechanically and electrically (Low Voltage)
- Able to read, follow, and understand mechanical (assembly) and electrical drawings
- Clear communication with clients and peers on equipment installation, operation, maintenance, and repair
- Understand how to see a job through and adjust your schedule to suit the task at hand
- Demonstrates personal leadership; looks to develop and stays up to date with required training including but not limited to White Card, first aid, HSR, electrical safety, mineral processing, automation
- Use and understand various Automation software; be able to clearly understand directions if being instructed on a program change
- Proficient in MS Word, Excel, PowerPoint and Adobe Acrobat or other PDF editors
- Able and willing to travel domestically and internationally on short notice and up to 50% of the time. Destinations may be underdeveloped
- Hold a valid UK passport and maintain good standing, or similarly strong passport with no travel restrictions or unique visa requirements in order to ensure ease of travel
- When working onsite, able to match client hours which may require working 10-12 hour shifts
- Flexible with work/personal life balance to communicate with Langley head office at inconvenient times due to the time difference
Bonus Points
- Millwright (apprentice program)
- Electrician (apprentice program)
- Mineral Processing or mine experience
- Multiple languages
Personal Attributes
- Self-starter, proactive and motivated
- Ability to deliver under pressure or in uncomfortable conditions
- Dependable, trustworthy, accountable; owns mistakes and learns from them
- Works well both independently and with others in a team
- Able to accept and grow from constructive criticism
- Well organized and able to prioritize activities
- Confident in making decisions, some of which may not be well received; diplomatic approach to ensure work gets done
- Ability to recognize when to ask for help
- Flexible to work in a small/medium-sized business
Field Service Technician in London employer: LinkedIn
FuzeHR is an exceptional employer that offers a fully remote Field Service Technician role, allowing you to work from home while providing vital support to clients in the mining and mineral processing sector. With competitive compensation, a Monday to Friday schedule, and a strong emphasis on employee growth and development, FuzeHR fosters a supportive work culture that values flexibility and innovation. Join a team where your expertise will be recognised and where you can make a meaningful impact both domestically and internationally.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician in London
✨Tip Number 1
Network like a pro! Reach out to folks in the mining and mineral processing industry on LinkedIn. Join relevant groups, engage in discussions, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your mechanical knowledge and troubleshooting experience. Include any service reports or manuals you've written. This will give potential employers a clear idea of what you bring to the table.
✨Tip Number 3
Prepare for those interviews! Research common questions for Service Technicians and practice your answers. Be ready to discuss specific experiences where you’ve solved problems in the field. Confidence is key, so rehearse until you feel comfortable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search. So, get your application in and let’s get you started on this exciting journey!
We think you need these skills to ace Field Service Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Technician role. Highlight your mechanical knowledge, experience with equipment commissioning, and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your past experiences make you a great fit. Don’t forget to mention your flexibility and willingness to travel, as that’s key for us.
Show Off Your Communication Skills:Since you'll be working closely with clients and peers, it's important to demonstrate your clear communication abilities. Whether it's in your CV or cover letter, give examples of how you've effectively communicated in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at LinkedIn
✨Know Your Equipment
Make sure you brush up on the specific mining and mineral processing equipment that the company deals with. Familiarise yourself with common issues, troubleshooting techniques, and the commissioning process. This will show your technical knowledge and readiness to tackle challenges head-on.
✨Demonstrate Communication Skills
Since this role involves clear communication with clients and peers, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated complex information in the past, whether it’s through reports, training sessions, or direct client interactions.
✨Show Flexibility and Adaptability
Highlight your ability to adjust your schedule and work under varying conditions. Be ready to discuss instances where you’ve had to adapt quickly to changes or unexpected challenges, especially in a remote working environment or while travelling.
✨Prepare for Technical Questions
Expect questions that test your mechanical and electrical knowledge. Brush up on reading and interpreting mechanical and electrical drawings, and be prepared to discuss your experience with automation software. This will demonstrate your technical aptitude and problem-solving skills.
