At a Glance
- Tasks: Become a trusted advisor to Enterprise Staffing clients, driving product optimisation and strategy.
- Company: Join LinkedIn, the world's largest professional network focused on economic opportunity.
- Benefits: Hybrid work model, growth opportunities, and a culture of trust and inclusion.
- Other info: Dynamic role with excellent career growth and a focus on innovation.
- Why this job: Make a real impact in the recruitment space while building valuable relationships.
- Qualifications: 3+ years in Customer Success or Account Management; experience with senior stakeholders.
The predicted salary is between 60000 - 80000 £ per year.
LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed. Join us to transform the way the world works.
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team. This role will be based in London.
The Customer Success Manager role is part of the LinkedIn Talent Solutions organisation. This is an important role in our Search & Staffing vertical, focusing on local relationships with our complex, Large Enterprise Staffing clients in the UK. Your primary objective is to be a highly trusted advisor and strategic partner to Enterprise Staffing companies, working with multiple senior stakeholders internally and externally to drive strategy around the optimisation of our products, leveraging our data, providing thought-leadership industry advice; and helping our solutions become a mission critical, irreplaceable part of our client’s sourcing process.
Responsibilities
- Develop optimization and retention strategies by becoming a trusted partner to our Enterprise Search & Staffing customers - maximizing the benefits of their investment; and working towards our clients’ objectives.
- Own the value assurance journey of our staffing partners, from inception to planning, to review, to value articulation, throughout key customer moments.
- Maintain relationships with our key client stakeholders, often Director+ level, providing industry advisory and updates on their investment and sourcing strategies.
- Meet clients in person, and host one-to-many customer events related to product optimization, enablement at scale, and industry insights.
- Partner closely alongside the LinkedIn sales organisation to lead post-sales implementation and project management activity, together with identifying commercial opportunities to optimise client’s investment, growth and continuity.
- Utilise LinkedIn, client and other data to derive insights and use these to drive greater customer success with LinkedIn products.
- Maintain a deep understanding of our solutions and provide strategic advice to customers on how to fully capitalize on their LinkedIn investment.
- Become a thought leader within the recruitment space offering insight and perspective into industry benchmarking and market trends as well as best practices.
Qualifications
Basic qualifications:
- 3+ years of experience in Customer Success, Account Management, or Client Relations.
Preferred Qualifications:
- 2+ years of experience in Search & Staffing, Agency Recruiter, or similar hire-for-others industry experience, or working with Staffing customers.
- Demonstrated ability to manage a select, complex portfolio of clients.
- Experience in managing senior stakeholders, consulting, presenting in board meetings, driving presentations to a C-suite audience.
- Commercial acumen and ability to articulate value delivery towards customer’s objectives.
- Strong verbal and written communication skills and technical aptitude.
- Excellent organizational, project management, and time management skills.
- Experience analysing data, trends and client information to identify product or service growth opportunities.
- Proficient in AI tools such as Microsoft Co-Pilot, Co-Work, and Claude.
- Proficient in Salesforce & Microsoft Office (Outlook, Excel, Word and Power Point).
- Excellent interpersonal skill with ability to build authentic business relationships.
Suggested Skills
- Stakeholder Management
- Account Management
- Data Analysis
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager -Search & Staffing UK in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at LinkedIn. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like LinkedIn before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager -Search & Staffing UK in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to LinkedIn:Your cover letter is your chance to shine! Tell us why you want to work at LinkedIn specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at LinkedIn!
How to prepare for a job interview at LinkedIn
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
