At a Glance
- Tasks: Support patients through sensitive healthcare journeys with expert guidance and compassionate care.
- Company: Leading health-tech provider focused on inclusive and accessible healthcare.
- Benefits: Competitive salary, hybrid work, wellness days, learning budget, and travel allowance.
- Other info: Join a supportive team with excellent career growth and regular team socials.
- Why this job: Make a real difference in people's lives while working in a dynamic digital environment.
- Qualifications: 2+ years in healthcare, strong communication skills, and a passion for patient support.
The predicted salary is between 40000 - 55000 € per year.
£40,000–£55,000 plus Wellness Days, Learning Budget, Travel Allowance & More
Full-Time, Permanent
Hybrid, London
The Client
Compass Associates are proud to be exclusively partnering with one of the UK & Europe's leading providers of employee healthcare benefits, supporting underserved areas of healthcare through an innovative digital platform. Our client's mission is to make personal healthcare more accessible, inclusive and human for all individuals, regardless of gender, sexual orientation, age, or relationship status. Their comprehensive healthcare offering bridges the gap between traditional private medical insurance and general practice care, providing holistic support across fertility and family forming, maternity and infant care, menopause, women's and men's reproductive health, neurodiversity, mental wellbeing and lifestyle health.
Following significant investment and continued growth, the business is entering an exciting new phase of expansion and is now seeking an experienced Clinical Advisor to join their growing Clinical Services team.
The Role
This is an exciting opportunity to join a fast-growing health-tech organisation that is making a genuine impact on people's lives. The clinical team is made up of highly knowledgeable, compassionate and accredited professionals who specialise across a wide range of healthcare pathways. As a Clinical Advisor, you will act as the primary clinical point of contact for patients navigating complex and often sensitive healthcare journeys. You will provide evidence-based guidance, emotional support and clinical navigation to help patients better understand their options and make informed decisions regarding their care.
Although this role may centre around your specialist area of expertise — such as fertility, menopause, men's health, neurodiversity, mental health, lifestyle health (including weight management) or reproductive health — you will work within a multi-disciplinary environment and receive cross-training to support patients across all clinical pathways. This is a dynamic and patient-facing position suited to someone who is proactive, compassionate and comfortable working within a fast-paced digital healthcare environment. You will report into the Head of Clinical Services and work closely alongside the Medical Director, Patient Advisors and wider operational teams.
Key Responsibilities
- Clinical Responsibilities:
- Conduct virtual discovery consultations within your specialist area, helping patients understand investigations, treatment pathways and next steps
- Act as a first point of contact for patient enquiries across multiple healthcare pathways
- Interpret and explain clinical results, treatment plans and follow-up options in clear, patient-friendly language
- Provide empathetic, clinically informed support to individuals navigating sensitive healthcare journeys
- Signpost patients to additional clinical specialists and resources where appropriate
- Respond to app-based and email enquiries in a professional, timely and patient-centred manner
- Maintain accurate clinical documentation and uphold high standards of confidentiality and safeguarding
- Support patients before, during and after treatment journeys to ensure continuity of care
- Operational Responsibilities:
- Act as a subject matter expert within your specialist pathway, supporting colleagues with complex clinical queries
- Collaborate with partner clinics and diagnostic providers to ensure a seamless patient experience
- Contribute to the development and optimisation of digital tools and patient services
- Create educational resources, deliver webinars and facilitate health education sessions
- Work collaboratively with the wider clinical and operational teams to support day-to-day service delivery
Requirements
- Valid professional registration with a relevant governing body (NMC, HCPC, BACP, UKCP or equivalent)
- Minimum of 2 years' specialist experience in one or more of the following areas: Fertility / Family Forming, Menopause, Men's or Women's Reproductive Health, Neurodiversity, Mental Health, Infant / Paediatric Care, Lifestyle Health / Weight Management
- Proven experience conducting patient-facing consultations
- Strong communication skills with the ability to explain complex clinical information clearly and empathetically
- Confident using digital systems, Microsoft Office and patient management platforms
- Comfortable working in a fast-paced digital healthcare environment
- Proactive and adaptable approach to learning across multiple clinical pathways
- Previous experience within digital health or virtual clinical settings would be advantageous but not essential
- Clinical interest or exposure to wider reproductive or wellbeing pathways
- Committed to ongoing professional development and continuous learning
Salary & Benefits
In return, there is a competitive salary of up to £55,000 dependent on experience, alongside an excellent benefits package including:
- Hybrid working (3 days in office, 2 from home)
- 25 days holiday + bank holidays
- 3 wellbeing days per year
- Monthly travel allowance
- Generous annual learning budget
- Healthcare cash plan
- EMI share options scheme
- Discounted reproductive health services
- Enhanced policies for fertility, menopause, maternity/paternity, and more
- Regular team socials and a supportive, purpose-led culture
Contact Details
If you would like to be considered for this exciting opportunity, please click to apply or email an updated CV to rsmith@compassltd.co.uk
Clinical Advisor – Fertility / Men's & Women's Health / Mental Health / Neurodiversity / Lifestyle Health in London employer: LinkedIn
Join a pioneering health-tech organisation in London that is dedicated to making healthcare more accessible and inclusive. With a strong focus on employee wellbeing, the company offers a supportive work culture, hybrid working arrangements, and generous benefits including wellness days, a learning budget, and enhanced family policies. As a Clinical Advisor, you will have the opportunity to make a meaningful impact on patients' lives while growing your expertise in a collaborative and innovative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Advisor – Fertility / Men's & Women's Health / Mental Health / Neurodiversity / Lifestyle Health in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work in digital health or clinical roles. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by brushing up on your clinical knowledge and understanding the latest trends in fertility, mental health, and lifestyle health. We want you to feel confident discussing how you can make a difference in patients' lives.
✨Tip Number 3
Showcase your passion for patient care during interviews. Share stories that highlight your empathetic approach and how you've navigated complex healthcare journeys with patients in the past. This will set you apart from the crowd!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission of making healthcare more accessible.
We think you need these skills to ace Clinical Advisor – Fertility / Men's & Women's Health / Mental Health / Neurodiversity / Lifestyle Health in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Clinical Advisor role. Highlight your expertise in areas like fertility, mental health, or neurodiversity to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for making healthcare accessible and how your background makes you a perfect fit for our mission at StudySmarter.
Showcase Your Communication Skills:Since this role involves patient interaction, demonstrate your ability to explain complex information clearly. Use examples from your past experiences to illustrate your communication prowess.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at LinkedIn
✨Know Your Stuff
Make sure you brush up on the latest trends and developments in fertility, mental health, and neurodiversity. Being able to discuss recent studies or advancements will show that you're not just knowledgeable but also passionate about your field.
✨Empathy is Key
As a Clinical Advisor, you'll be dealing with sensitive topics. Practice how to convey empathy and understanding during your responses. Use examples from your past experiences where you've successfully supported patients through difficult situations.
✨Showcase Your Communication Skills
You’ll need to explain complex clinical information clearly. Prepare to demonstrate your ability to break down complicated concepts into patient-friendly language. Consider role-playing with a friend to practice this skill.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life scenarios. Think about how you would handle various patient inquiries or challenges. This will help you articulate your thought process and decision-making skills effectively during the interview.
