At a Glance
- Tasks: Lead and inspire the Infrastructure Team while managing Azure cloud services.
- Company: Join a forward-thinking tech company committed to cloud innovation.
- Benefits: Hybrid work, competitive salary, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace that values your unique contributions.
- Why this job: Be a trusted advisor in cloud strategy and make a real impact.
- Qualifications: Strong Azure expertise and leadership experience in cloud environments.
The predicted salary is between 60000 - 80000 € per year.
We are looking for a highly experienced Technical Services Manager with deep Azure cloud expertise to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This role is ideal for someone passionate about cloud-first strategy, Azure migration, managed cloud services, and continuous service improvement within a modern managed services environment.
This position plays a critical role in helping our customer transition, optimise, and operate Azure-based platforms, ensuring stability, security, and long-term value from cloud investments.
Key Responsibilities- Provide leadership and governance for the 2nd/3rd Line Infrastructure & Cloud Team, ensuring strong performance, capability development, and engagement.
- Act as a senior escalation point for complex infrastructure and Azure cloud-related incidents, ensuring rapid and effective resolution.
- Own and drive Azure cloud services, including IaaS, PaaS, and hybrid environments, within a managed services framework.
- Lead and support Azure migration initiatives, including assessment, planning, execution, and post-migration optimisation.
- Drive service improvement through cloud optimisation, cost management (FinOps), automation, and modernisation initiatives.
- Ensure all infrastructure and Azure cloud services are secure, resilient, compliant, and aligned to customer strategy.
- Build strong relationships with the customer's IT leadership, acting as their trusted advisor on Azure cloud strategy, roadmaps, and future-state architecture.
- Oversee SLA/OLA performance for infrastructure and Azure managed services, ensuring KPIs and contractual commitments are met.
- Support and mentor team members, fostering deep Azure capability, technical excellence, and career growth.
- Ensure compliance with policies, regulatory requirements, and ISO standards (ISO 27001, ISO 9001).
- Collaborate with Service Delivery, Transition, and Technical Account Management to ensure smooth onboarding of cloud services and migrations into BAU support.
- Produce service performance reports and lead technical and cloud service reviews with the customer.
- Own the technical and cloud relationship with the customer for Infrastructure and Azure Managed Services.
- Provide expert input into Azure architecture, landing zones, governance, and cloud operating models.
- Shape cloud roadmaps, transformation programmes, and future-state designs aligned to business outcomes.
- Champion cloud best practices, including automation (IaC), resilience, security-by-design, and scalability.
- Participate in Change Approval Boards (CAB), risk assessments, and cloud governance forums.
- Oversee proactive monitoring, patching, capacity management, backup, DR, and vulnerability remediation across Azure and hybrid environments.
- Represent our managed service business with professionalism, clearly demonstrating ongoing cloud value, optimisation, and innovation.
- Contribute to the design of new Azure managed services offerings and advise customers on adoption opportunities.
- Proven leadership experience within an Infrastructure, Cloud, or Technical Services environment.
- Strong Azure cloud expertise is essential, including:
- Azure IaaS/PaaS
- Azure networking, security, and identity
- Azure migration strategies and tooling
- Hybrid and multi-cloud environments
- Azure managed services and operational best practices
- Strong technical background with the ability to advise on complex cloud and infrastructure solutions.
- Experience acting as a trusted advisor to senior stakeholders on cloud strategy and transformation.
- Passionate about cloud modernisation, service improvement, automation, and cost optimisation.
- Strong knowledge of compliance standards such as ISO 27001 and ISO 9001.
We are proud to be an equal opportunity, Disability Confident employer. At Ultima, we celebrate our differences and strive to build an environment where everyone feels respected, valued, and able to succeed.
Not sure you meet every single requirement? People from underrepresented groups may be less likely to apply unless they meet every qualification. At Ultima, we are committed to building a diverse and inclusive workplace, so even if your experience doesn’t align perfectly, we encourage you to apply. You might be exactly who we’re looking for.
Apply now, or reach out to our Talent team if you have any questions — we’re always happy to chat about how we can make work, work for you.
Technical Services Manager in Liverpool employer: LinkedIn
At Ultima, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Technical Services Manager, you'll have the opportunity to lead a talented team in a hybrid environment, with access to continuous professional development and a commitment to diversity and inclusion. Our focus on cloud-first strategies and employee growth ensures that you will not only contribute to meaningful projects but also advance your career in a supportive and forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Manager in Liverpool
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the role you want. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or any projects showcasing your Azure expertise, make sure to highlight them in conversations. It’s all about demonstrating your value and how you can lead and inspire teams.
✨Tip Number 3
Prepare for those tricky interview questions! Think about scenarios where you’ve led teams or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show how you’ve made an impact.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who can drive cloud optimisation and service improvement. Plus, it’s the best way to ensure your application gets seen by the right people.
We think you need these skills to ace Technical Services Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Technical Services Manager role. Highlight your Azure expertise and any leadership experience you've had in cloud environments.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about cloud-first strategies and how you can contribute to our team. Share specific examples of your past successes in Azure migration or service improvement.
Showcase Your Technical Skills:Don’t shy away from detailing your technical skills related to Azure IaaS, PaaS, and hybrid environments. We want to see how you’ve applied these skills in real-world scenarios, so be specific!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at LinkedIn
✨Know Your Azure Inside Out
Make sure you brush up on your Azure knowledge before the interview. Be ready to discuss specific Azure services like IaaS and PaaS, and how they can be leveraged in a managed services environment. Having real-world examples of how you've used these services will really impress the interviewers.
✨Showcase Your Leadership Skills
As a Technical Services Manager, you'll need to demonstrate your leadership capabilities. Prepare to share experiences where you've led teams or projects, especially in cloud migration or service improvement initiatives. Highlight how you’ve mentored team members and driven performance.
✨Be a Trusted Advisor
The role requires acting as a trusted advisor to customers. Think about times when you've successfully built relationships with stakeholders and provided strategic advice on cloud solutions. Be ready to discuss how you can help clients optimise their Azure investments.
✨Understand Compliance Standards
Familiarise yourself with compliance standards like ISO 27001 and ISO 9001, as these are crucial for the role. Be prepared to discuss how you’ve ensured compliance in past projects and how you would approach it in this new position.
