At a Glance
- Tasks: Manage customer relationships and drive platform utilisation in healthcare settings.
- Company: Pioneering AI-powered medical imaging company transforming healthcare.
- Benefits: Remote work, travel opportunities, and a chance to impact patient outcomes.
- Other info: Exciting growth stage with opportunities for professional development.
- Why this job: Join a mission-driven team at the forefront of life-saving technology.
- Qualifications: 3-5 years in customer-facing roles within healthcare or MedTech.
The predicted salary is between 50000 - 60000 € per year.
SciPro are partnered with a pioneering AI-powered medical imaging company fundamentally shaping the way healthcare professionals work, contributing to early detection and appropriate treatment of health conditions. With a strong presence internationally and having secured a significant round of funding, they are exceptionally positioned for further growth.
The Role
You will manage end-to-end customer relationships across the UK and Ireland, with the ability to travel to partnership sites when needed. This is a hands-on role requiring a blend of clinical understanding and commercial adeptness to drive platform utilisation and ensure long-term account retention.
Key Responsibilities
- Drive clinical adoption and platform utilisation across diverse healthcare deployments.
- Manage the end-to-end customer lifecycle, including project-managing new site installations and system upgrades.
- Conduct regular strategic account reviews to evaluate usage trends, service needs, and growth opportunities.
- Conduct direct customer touchpoints, providing training and attending clinical procedures to ensure optimal product usage.
- Work closely with the commercial team to identify growth opportunities, manage renewals, and execute at-risk account recovery.
- Maintain high-level commercial awareness to expand the company's footprint within the territory.
What they are looking for
- 3-5 years of experience in a customer-facing role within healthcare, MedTech, or a regulated clinical software environment.
- An understanding of hospital clinical workflows, staff hierarchies, and the NHS (or equivalent public health systems).
- Proven ability to independently manage complex, multi-stakeholder accounts with a proactive approach to problem-solving.
- Exceptional communication skills to navigate change management within clinical settings.
- A valid driving license and the ability to travel to customer sites as required.
This is an exciting opportunity to join a mission-driven company at a critical stage of growth, working with life-saving AI technology that is transforming patient outcomes in multiple therapeutic areas. If this sounds of interest, feel free to apply or reach out directly for more information.
Customer Success Manager in Liverpool employer: LinkedIn
As a Customer Success Manager at this pioneering AI-powered medical imaging company, you will be part of a dynamic and innovative team dedicated to transforming healthcare through cutting-edge technology. The company fosters a collaborative work culture that prioritises employee growth and development, offering ample opportunities for professional advancement while making a meaningful impact on patient outcomes. With the flexibility of remote work and the chance to engage directly with healthcare professionals across the UK and Ireland, this role provides a unique blend of clinical engagement and commercial strategy in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare and MedTech sectors on LinkedIn. Join relevant groups and engage in discussions to get your name out there. You never know who might have a lead on a Customer Success Manager role!
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their AI-powered medical imaging technology and how it impacts clinical workflows. This will show your genuine interest and help you stand out during the interview process.
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to convey complex information clearly. Role-play with a friend or use online resources to refine your pitch and ensure you're ready to impress.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our mission-driven team!
We think you need these skills to ace Customer Success Manager in Liverpool
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in healthcare and any relevant skills that match the job description. We want to see how you can drive clinical adoption and manage customer relationships effectively!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with the company's mission. We love seeing genuine enthusiasm for the work we do at StudySmarter.
Showcase Your Communication Skills:Since exceptional communication is key for this role, make sure your application reflects your ability to convey complex ideas clearly. Whether it's through your CV or cover letter, let us see your knack for navigating change management in clinical settings.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive, which is exactly what we’re looking for!
How to prepare for a job interview at LinkedIn
✨Know Your Stuff
Make sure you understand the company's AI-powered medical imaging technology and how it impacts healthcare. Brush up on clinical workflows and the NHS, as this knowledge will help you connect with the interviewers and demonstrate your expertise in the field.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in managing customer relationships, especially in healthcare or MedTech. Be ready to discuss how you've driven platform utilisation and handled complex accounts, as these are key aspects of the role.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked and respond thoughtfully. This shows that you value the conversation and can adapt your communication style, which is crucial for a Customer Success Manager dealing with diverse stakeholders.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company's growth plans, customer engagement strategies, and how they measure success in customer relationships. This not only shows your interest in the role but also helps you gauge if the company aligns with your career goals.
