At a Glance
- Tasks: Shape adviser performance and elevate quality in a growing financial services business.
- Company: Respected Mortgage Brokerage in Southampton with a strong national presence.
- Benefits: Salary up to £43k, remote work, and career development opportunities.
- Other info: Join a forward-thinking organisation that values continuous improvement.
- Why this job: Make a real impact on adviser quality and customer outcomes.
- Qualifications: 2+ years in a regulated mortgage environment and strong communication skills.
The predicted salary is between 43000 - 43000 € per year.
An exceptional opportunity to shape adviser performance, elevate quality, and play a pivotal role in a growing financial services business. If you're passionate about developing people, strengthening compliance standards and influencing culture, this role places you at the centre of it all.
About the Company
Our client is a long‐established, highly respected Mortgage Brokerage based in Southampton. The company has a strong national presence, a reputation for outstanding customer outcomes and a culture built on integrity and continuous improvement. They are committed to developing their people and delivering best‐in‐class advice across the market.
About the Role
As the Training & Competence Monitoring Supervisor, you will play a crucial role in driving mortgage adviser development, ensuring adherence to regulatory standards, and strengthening the company's Training & Competence framework. Working at the heart of the compliance and performance function, you will influence adviser capability, support business objectives, and ensure that every customer receives suitable, high‐quality advice.
Key Responsibilities
- Maintain, embed and oversee all requirements within the company's Training & Competence scheme.
- Conduct adviser observations across all product areas, identifying developmental needs.
- Lead regular 1:1s with advisers to review performance, KPIs and risks to drive improved customer outcomes.
- Create, implement and manage adviser development plans.
- Provide ongoing coaching to enhance advice quality and strengthen adviser capability.
- Facilitate and deliver induction training aligned to the T&C scheme.
- Build strong cross‐departmental relationships to support an effective end‐to‐end customer journey.
- Ensure accurate, timely T&C record keeping and support first‐line defence activities.
- Respond appropriately to complaints in line with company policy.
- Promote and uphold high standards of conduct, customer focus and compliance across all activities.
Skills & Experience
- Minimum 2 years' experience within a Regulated Mortgage environment.
- At least 1 year in a Mortgage Training & Competence, coaching, supervisory or quality assurance role.
- Strong understanding of FCA regulation and the UK regulatory environment.
- Effective communicator with strong relationship‐building skills.
- Highly organised, detail‐focused and able to work to challenging deadlines.
- Confident in providing constructive challenge and working both independently and collaboratively.
- CeMAP or equivalent qualification & a formal compliance qualification (Desirable).
Package
Salary up to £43k. Remote work. Career development opportunities within a respected, growing organisation.
Why Apply?
If you want a role where your expertise directly shapes adviser quality, customer outcomes, and the success of the business, this position offers real influence and long‐term career progression. You'll join a forward‐thinking organisation that values continuous improvement, invests in its people, and empowers you to make a genuine impact.
Training & Competency Supervisor - Mortgages in Leeds employer: LinkedIn
Join a highly respected Mortgage Brokerage in Southampton, where your passion for developing people and enhancing compliance standards will be at the forefront of our mission. With a strong commitment to employee growth, a culture of integrity, and a focus on continuous improvement, we offer a supportive environment that empowers you to make a meaningful impact on adviser performance and customer outcomes. Enjoy competitive salary packages, remote work flexibility, and ample opportunities for career advancement within a thriving financial services business.
StudySmarter Expert Advice🤫
We think this is how you could land Training & Competency Supervisor - Mortgages in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about contributing to their success.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Training & Competency Supervisor - Mortgages in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Training & Competency Supervisor. Highlight your experience in mortgage training and compliance, and don’t forget to showcase any achievements that demonstrate your ability to develop people and improve performance.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for developing advisers and enhancing customer outcomes. Be sure to mention how your values align with our commitment to integrity and continuous improvement.
Showcase Your Communication Skills:As a Training & Competency Supervisor, strong communication is key. In your application, highlight examples where you've effectively communicated with teams or clients, and how you’ve built relationships to support business objectives.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape adviser performance!
How to prepare for a job interview at LinkedIn
✨Know Your Stuff
Make sure you brush up on your knowledge of FCA regulations and the UK mortgage landscape. Being able to discuss these topics confidently will show that you're not just familiar with the role but also passionate about it.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully developed others in previous roles. Think about specific instances where your coaching led to improved performance or compliance, as this is key for the Training & Competency Supervisor position.
✨Build Rapport
During the interview, focus on building a connection with your interviewers. Use your effective communication skills to engage them, and don’t hesitate to ask insightful questions about their culture and values. This shows you're genuinely interested in being part of their team.
✨Be Organised and Detail-Focused
Demonstrate your organisational skills by preparing a structured outline of your career achievements and how they relate to the job. Bring along any relevant documentation that showcases your qualifications and experience, as this will help you stand out.
