At a Glance
- Tasks: Lead and oversee complex care services, ensuring high-quality, person-centred care.
- Company: Dynamic healthcare organisation focused on innovative complex care solutions.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for career growth and to lead a passionate team.
- Why this job: Make a real difference in the lives of individuals with complex health needs.
- Qualifications: Significant experience in complex care leadership and a relevant nursing qualification.
The predicted salary is between 75000 - 100000 € per year.
The Head of Complex Care is responsible for the strategic leadership, clinical oversight, and operational delivery of complex care services. This role ensures high-quality, safe, and compliant care for individuals with complex health needs while driving service growth, performance, and excellence.
You will lead multidisciplinary teams, oversee care packages, and ensure services meet CQC standards, safeguarding requirements, and best clinical practice.
Key Responsibilities- Clinical & Service Leadership
- Provide leadership across all complex care services (e.g. neurological, spinal injuries, tracheostomy, ventilated patients)
- Ensure delivery of safe, effective, person-centred care
- Oversee clinical governance, risk management, and safeguarding
- Act as escalation point for complex clinical or operational issues
- Lead continuous improvement in care standards and outcomes
- Operational Management
- Oversee day-to-day performance of complex care packages
- Ensure appropriate staffing levels, skill mix, and rota efficiency
- Monitor service delivery against KPIs (quality, utilisation, incidents)
- Manage budgets, cost control, and package profitability
- Ensure smooth onboarding and mobilisation of new care packages
- Compliance & Governance
- Ensure full compliance with CQC regulations, NICE guidelines, and safeguarding frameworks
- Lead audits, inspections, and regulatory responses
- Maintain accurate documentation, care plans, and risk assessments
- Investigate incidents and implement corrective actions
- Drive a strong culture of accountability and quality assurance
- Business Development & Growth
- Support acquisition of new complex care packages
- Build relationships with ICBs (Integrated Care Boards), case managers, local authorities, hospitals, and discharge teams
- Contribute to tendering, proposals, and service expansion
- Identify opportunities to grow and scale the complex care division
- Team Leadership & Development
- Lead, mentor, and develop clinical and operational teams
- Oversee recruitment, retention, and performance management
- Ensure staff are trained and competent in complex care delivery
- Promote a high-performance, patient-focused culture
- Stakeholder Management
- Act as senior point of contact for clients, families, and commissioners
- Manage relationships with external clinical professionals
- Ensure high levels of client satisfaction and trust
- Experience
- Significant experience in complex care / community care leadership
- Proven track record managing high-value, high-dependency care packages
- Experience working with CQC-regulated services
- Strong understanding of NHS, ICBs, and commissioning structures
- Experience in service growth and mobilisation
- Qualifications
- Registered Nurse (RGN/RMN/RNLD) – preferred or required depending on service
- Relevant leadership or management qualification (desirable)
- Skills & Competencies
- Strong clinical judgement and decision-making
- Commercial awareness and budget management
- Excellent leadership and team development skills
- Confident communicator with senior stakeholders
- Highly organised with the ability to manage multiple priorities
- CQC ratings and compliance outcomes
- Service quality and incident reduction
- Staff retention and performance
- Growth in complex care packages
- Client and commissioner satisfaction
Director of Operations in Leeds employer: LinkedIn
As a leading provider of complex care services, we pride ourselves on fostering a supportive and dynamic work environment that prioritises employee growth and development. Our commitment to high-quality, person-centred care is matched by our dedication to staff wellbeing, offering comprehensive training, mentorship opportunities, and a culture that values collaboration and innovation. Located in a vibrant community, we provide our team with the unique advantage of making a meaningful impact in the lives of individuals with complex health needs while enjoying a fulfilling career path.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Operations in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those involved in complex care. Attend industry events or webinars to meet potential employers and get your name out there.
✨Tip Number 2
Showcase your expertise! Create a personal brand on LinkedIn that highlights your experience in complex care leadership. Share articles, insights, or even your thoughts on recent trends to position yourself as a thought leader.
✨Tip Number 3
Prepare for interviews by practising common questions related to operational management and clinical governance. Use the STAR method to structure your answers and demonstrate how you've tackled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can give you an edge. Plus, it shows your enthusiasm for joining our team!
We think you need these skills to ace Director of Operations in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the specific skills and experiences that match the Director of Operations role. Highlight your leadership in complex care and any relevant achievements that showcase your ability to drive service growth and maintain high standards.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about complex care and how your background aligns with our mission at StudySmarter. Be sure to mention any experience with CQC compliance and team leadership.
Showcase Your Achievements:When detailing your experience, focus on quantifiable achievements. Did you improve service delivery or enhance patient satisfaction? Numbers speak volumes, so include metrics where possible to demonstrate your impact.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you're keen to join our team!
How to prepare for a job interview at LinkedIn
✨Know Your Complex Care Inside Out
Make sure you brush up on the specifics of complex care services, especially those mentioned in the job description like neurological and spinal injuries. Being able to discuss these areas confidently will show your expertise and passion for the role.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led multidisciplinary teams in the past. Think about challenges you've faced and how you overcame them, as well as how you fostered a high-performance culture among your team.
✨Understand Compliance and Governance
Familiarise yourself with CQC regulations and NICE guidelines. Be ready to discuss how you've ensured compliance in previous roles and how you would approach audits and inspections in this new position.
✨Showcase Your Business Development Acumen
Think about ways you've contributed to service growth in the past. Be prepared to share ideas on how you could help expand the complex care division and build relationships with key stakeholders like ICBs and local authorities.
