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- Tasks: Lead the migration from Kronos to a new SaaS platform and provide ongoing support.
- Company: Join a leading Business Services organisation driving a major systems transformation.
- Benefits: Enjoy a competitive package with potential for contract extension and national travel opportunities.
- Why this job: Be part of a mission-critical project that shapes workforce management across the UK.
- Qualifications: Experience with Kronos or similar platforms, strong HR data knowledge, and excellent communication skills.
- Other info: This role offers hands-on training opportunities and the chance to engage with stakeholders nationwide.
The predicted salary is between 36000 - 60000 £ per year.
Our client, a leading Business Services organisation undertaking a large-scale systems migration project, is seeking a Kronos Support Analyst to play a key role in the transition from a workforce management solution to a new SaaS-based platform. This is a 12-month fixed-term contract with the potential to be extended.This is a vital role at the heart of the business’s Time & Attendance transformation programme, providing both project delivery and business-as-usual support across their workforce systems landscape.Key areas of focus:Act as the technical lead for the migration from Kronos Workforce Central to UKG Pro Workforce Management.Provide day-to-day support for the current Kronos solution deployed across the UK.Lead configuration and data validation workshops to shape system requirements based on HR data and business needs.Deliver configuration changes and support across areas such as pay rules, work rules & shift patterns.Own System Integration Testing and User Acceptance Testing activities.Provide training and user documentation for operational teams.Support interface management between HR, payroll, reporting, and Time & Attendance platforms.Escalate and manage support issues with third-party providers.Create and maintain standard operating procedures & assist in the transition to new support models.Travel to sites as needed to provide 1st and 2nd line support and deliver hands-on training.Skills & Experience:Experience supporting Kronos or other Time & Attendance platforms.Strong understanding of HR data, payroll rules, and shift/attendance logic.Demonstrable experience of delivering or supporting system migrations.Confident leading technical workshops and engaging with business stakeholders.Able to troubleshoot user queries, support issue resolution, and provide training.Familiar with interface monitoring and testing in multi-system environments.Excellent communication, documentation, and stakeholder engagement skills.This is a unique opportunity to contribute to a mission-critical transformation programme within a major national organisation, while also playing a hands-on support and systems leadership role.The role can be based in any UK office but there will be national travel as required.This role has an exciting package on offer.If you bring strong experience in workforce systems and are excited by the chance to lead on a national project, we would love to hear from you.Oliver Sanderson is an award-winning executive search firm recognised for path-breaking contributions to ED&I and digital recruitment innovation by the House of Lords, Global Recruiter, APSCo, the Recruiter Awards, and in the 2022 Platinum Jubilee Album for a \”transformational contribution\” to UK business. We specialise in finding talent at board and senior leadership level for FTSE 100, FTSE 350, Fortune 500, and PE-backed businesses.
Kronos Support Analyst – 12-month FTC – UK Wide - Retained – Confidential employer: LinkedIn
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StudySmarter Expert Advice 🤫
We think this is how you could land Kronos Support Analyst – 12-month FTC – UK Wide - Retained – Confidential
✨Tip Number 1
Familiarise yourself with the specifics of Kronos and UKG Pro Workforce Management. Understanding the nuances of these systems will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals who have experience in workforce management solutions. Engaging with industry peers can provide insights into best practices and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with system migrations in detail. Be ready to share specific examples of challenges faced and how you overcame them, as this will highlight your problem-solving skills.
✨Tip Number 4
Showcase your communication and stakeholder engagement skills during any interactions. Being able to articulate technical concepts to non-technical stakeholders is crucial for this role, so practice explaining complex ideas simply.
We think you need these skills to ace Kronos Support Analyst – 12-month FTC – UK Wide - Retained – Confidential
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Kronos Support Analyst position. Tailor your application to highlight relevant experience in workforce management solutions and system migrations.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with Kronos or similar Time & Attendance platforms. Provide specific examples of how you've supported system migrations or led technical workshops, as these are crucial for this role.
Showcase Communication Skills: Since excellent communication and stakeholder engagement skills are essential, make sure to include instances where you've successfully communicated complex information to non-technical stakeholders or provided training to teams.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Use keywords from the listing, such as 'system integration testing' and 'user acceptance testing', to demonstrate your fit for the role.
How to prepare for a job interview at LinkedIn
✨Understand the Migration Process
Familiarise yourself with the migration from Kronos Workforce Central to UKG Pro. Be prepared to discuss your experience with system migrations and how you can contribute to this transition.
✨Showcase Your Technical Skills
Highlight your technical expertise in supporting Kronos or similar Time & Attendance platforms. Be ready to provide examples of how you've led configuration workshops or resolved complex user queries.
✨Engage with Stakeholders
Demonstrate your ability to engage with business stakeholders effectively. Prepare to discuss how you've communicated technical information to non-technical teams and facilitated training sessions.
✨Prepare for Scenario-Based Questions
Anticipate scenario-based questions related to troubleshooting and support issue resolution. Think of specific instances where you've successfully managed support issues or delivered training, and be ready to share those experiences.
