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- Tasks: Join a dynamic team as an ITSM Engineer, managing and optimising ITSM tools.
- Company: Work with a forward-thinking client focused on innovative IT solutions.
- Benefits: Enjoy the flexibility of a fully remote role with a competitive contract.
- Why this job: Be part of a collaborative culture that values your input and expertise.
- Qualifications: Strong experience with ITSM tools, scripting, and ITIL framework required.
- Other info: Initial 6-month contract with potential for extension.
The predicted salary is between 36000 - 60000 £ per year.
One of our clients currently seek a ITSM Engineer to join their dynamic team on an initial 6 month contract. This role is fully remote. Key components:Strong experience with ITSM tools (e.g., ServiceNow)Proficiency in scripting for automation and customization.Familiarity with API integrations and web services (REST/SOAP).Solid understanding of ITIL framework and service management principles.Experience with CMDB, asset management, and service catalog setup.Administer and support the ITSM platform, including configuration, customization, and ongoing optimization.Work closely with internal stakeholders to gather requirements and translate them into functional ITSM workflows.Manage and maintain ITSM modules such as Incident, Problem, Change, Request, CMDB, and Knowledge Management.Should this role speak to you, kindly send a copy of your latest CV to naushad.c@rpint.com
ITSM Engineer employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Engineer
✨Tip Number 1
Familiarise yourself with the specific ITSM tools mentioned in the job description, especially ServiceNow. Consider taking online courses or tutorials to enhance your skills and demonstrate your commitment to mastering these tools.
✨Tip Number 2
Network with professionals in the ITSM field through platforms like LinkedIn. Engaging with industry groups or forums can help you gain insights into current trends and may even lead to referrals for the position.
✨Tip Number 3
Prepare to discuss your experience with scripting and automation during interviews. Be ready to share specific examples of how you've used these skills to improve ITSM processes in previous roles.
✨Tip Number 4
Understand the ITIL framework thoroughly, as it’s a key component of the role. You might want to consider obtaining an ITIL certification if you haven't already, as this can significantly boost your credibility with potential employers.
We think you need these skills to ace ITSM Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITSM tools, particularly ServiceNow. Include specific examples of how you've used scripting for automation and customization in previous roles.
Showcase Relevant Skills: Emphasise your familiarity with API integrations and web services (REST/SOAP). Mention any projects where you applied the ITIL framework and service management principles.
Detail Your Experience: Provide clear details about your experience with CMDB, asset management, and service catalog setup. Use bullet points to make this information easy to read and impactful.
Craft a Compelling Cover Letter: Write a cover letter that explains why you're a great fit for the role. Discuss how you can manage and maintain ITSM modules and your approach to gathering requirements from stakeholders.
How to prepare for a job interview at LinkedIn
✨Showcase Your ITSM Tool Experience
Make sure to highlight your experience with ITSM tools, especially ServiceNow. Be prepared to discuss specific projects where you used these tools and how they contributed to successful outcomes.
✨Demonstrate Scripting Skills
Since scripting for automation and customisation is key, come ready to share examples of scripts you've written. Discuss the challenges you faced and how your solutions improved processes.
✨Understand ITIL Framework
Brush up on the ITIL framework and service management principles. Be ready to explain how you've applied these concepts in previous roles and how they can benefit the company.
✨Prepare for Technical Questions
Expect questions about API integrations and web services like REST/SOAP. Prepare to discuss your experience with these technologies and how you've implemented them in past projects.
