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For Companies At a Glance
- Tasks: Help customers resolve technical issues and enhance their software experience.
- Company: Join a growing tech company focused on delivering excellent software support.
- Benefits: Enjoy a competitive salary, ongoing training, and a supportive team culture.
- Why this job: Kick-start your tech career in a fast-paced environment with growth opportunities.
- Qualifications: Strong communication skills and a basic understanding of software and networks required.
- Other info: Previous helpdesk experience is a plus, but enthusiasm to learn is key.
The predicted salary is between 20300 - 28700 £ per year.
Location: Newcastle Upon Tyne
Salary: £25,300 per annum
Job Type: Full-Time | Permanent
Are you passionate about technology and problem-solving? Do you enjoy helping people and want to kick-start or develop your career in software support? We’re looking for a proactive and customer-focused Software Support Engineer to join our growing support team in Newcastle.
About the Role:
As a Software Support Engineer, you will be the first point of contact for our customers, helping them resolve technical issues and get the best from our software solutions. This is an excellent opportunity for someone with a strong technical aptitude, a can-do attitude, and a desire to grow in a fast-paced software environment.
Key Responsibilities:
- Respond to incoming support queries via phone, email, and ticketing system
- Troubleshoot software issues and provide first-line resolution or escalate where appropriate
- Log and track issues to ensure timely resolution and customer satisfaction
- Assist with software installations, configuration, and basic training
- Work closely with 2nd Line Support and Development teams to improve support processes
What We’re Looking For:
- Strong communication skills with a customer-first mindset
- Basic understanding of software applications, operating systems, and networks
- Ability to diagnose and troubleshoot technical issues methodically
- Previous experience in a helpdesk or technical support environment (desirable, but not essential)
- Enthusiasm to learn and develop within a technology-focused company
What We Offer:
- Competitive salary of £25,300
- Ongoing training and development opportunities
- Supportive and collaborative team culture
- Pension scheme and other benefits
How to Apply:
Click Apply Now or send your CV outlining your interest to henry.gregory@nextech-group.co.uk
Join us and be part of a team that’s passionate about delivering great software and even better service.
IT Support Engineer - Newcastle employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer - Newcastle
✨Tip Number 1
Familiarise yourself with common software support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills by practicing with different software applications. The more scenarios you can work through, the better prepared you'll be to handle real customer issues.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've effectively resolved customer issues in the past. Highlighting your ability to explain technical concepts in simple terms will impress the hiring team.
✨Tip Number 4
Research StudySmarter and our software solutions before the interview. Understanding our products and the challenges our customers face will help you tailor your responses and show your genuine interest in the role.
We think you need these skills to ace IT Support Engineer - Newcastle
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the IT Support Engineer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in technical support or helpdesk roles. Emphasise your communication skills and any technical knowledge you possess.
Write a Compelling Cover Letter: In your cover letter, express your passion for technology and problem-solving. Mention specific examples of how you've helped customers resolve issues in the past, showcasing your customer-first mindset.
Proofread Your Application: Before submitting your application, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at LinkedIn
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology and problem-solving during the interview. Share examples of how you've tackled technical issues in the past, even if they were personal projects or studies.
✨Demonstrate Strong Communication Skills
As a Software Support Engineer, communication is key. Practice explaining technical concepts in simple terms, as you may need to help customers who aren't tech-savvy. Be prepared to showcase your customer-first mindset.
✨Prepare for Technical Questions
Brush up on your knowledge of software applications, operating systems, and networks. Be ready to answer questions about troubleshooting methods and how you would approach resolving common technical issues.
✨Ask Insightful Questions
At the end of the interview, don't hesitate to ask questions about the team culture, ongoing training opportunities, and how success is measured in the role. This shows your interest in the position and helps you gauge if it's the right fit for you.
