IT Support

IT System AdministratorHybrid – 3 days per week in officeSalary up to £29,000Are you ready to play a pivotal role in delivering and improving IT services within a dynamic business environment? We are seeking a skilled IT System Administrator to provide comprehensive support across our clients organisation, ensuring delivery of reliable and effective IT services.Key ResponsibilitiesDeliver group-wide IT services, maintaining agreed service levels and prioritising responses for optimal business support.Act as an escalation point for service desk analysts and business users, providing timely solutions and minimising repeat issues by analysing trends and behaviours.Define, document, and evolve service processes, the Service Catalogue, and SLAs, ensuring alignment with best practice and IT policies.Provide expert desktop and server support, including hardware configuration, upgrades, and installation of new service packs or software.Manage routine repairs, upgrades and effectively respond to system faults or failures, ensuring these are documented and escalated appropriately.Keep the asset management database accurate and up to date.Monitor system performance and report on service delivery metrics, exploring opportunities to improve customer satisfaction.Support the management and maintenance of distributed IT equipment and infrastructure, ensuring it meets evolving business requirements.Log and update service desk calls promptly, ensuring regular, clear communication with users.Provide meeting room technology support and education for end users.Ensure adherence to IT service controls, regulatory standards, and organisational policies.Collaborate with all IT teams to ensure the successful implementation and documentation of new or updated services.Undertake ad hoc projects and departmental duties as required.Essential Skills and ExperienceExcellent customer service skills and a drive to satisfy IT service users.Ability to translate complex technical topics into clear, accessible language.Strong decision-making skills, with a focus on developing timely and effective solutions.Meticulous attention to detail and a continuous improvement mindset.Analytical skills for diagnosing, testing, and implementing solutions in line with best practice.Ability to prioritise workload and manage multiple demands in a fast-paced, team-oriented environment.Technical ProficiencyDetailed knowledge of Microsoft Active Directory and Entra.Experience in group policy implementation and administration.Proven track record with IT systems, infrastructure, and emerging technologies.Network management (including TCP/IP, DNS), server/hardware maintenance, and workstation deployment.Familiarity with automated deployment tools and IT service management frameworks.Your ApproachWe’re looking for someone who:Puts customers at the centre of every decision.Collaborates willingly and takes ownership for results.Learns from mistakes and celebrates success.Shares relevant feedback and supports team growth.Understands and manages operational and regulatory risk, following all company policies and procedures.Maintains vigilance regarding information security and promotes a culture of excellence in all IT services delivered.If you’re driven to provide exceptional IT support, thrive in a collaborative environment, and want to play a crucial role in elevating IT services in our organisation, we’d love to hear from you. Apply today.