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- Tasks: Lead and transform a large service organisation across the UK and Europe.
- Company: Join a dynamic team focused on customer-first service in industrial equipment.
- Benefits: Enjoy full-time focus with travel opportunities across Europe.
- Why this job: Make a meaningful impact while building a customer-first culture.
- Qualifications: Proven experience leading large-scale service teams in industrial sectors required.
- Other info: Immediate start for a 6-month contract; hands-on leadership is essential.
The predicted salary is between 60000 - 84000 £ per year.
We’re hiring an experienced, hands-on Service Leader to join us on a 6-month interim contract to lead and transform our services organisation across the UK and Europe.This is a high-impact role for someone who’s built, scaled, and led large customer-facing service teams across hardware and software-based industrial equipment environments.What You’ll Be Doing:Lead a large, distributed services organisation (100+ engineers) across field service, customer support, and customer success.Set up structure, processes, and governance to improve service responsiveness, performance, and quality.Build a customer-first culture across hardware support, software troubleshooting, installations, and lifecycle services.Align service operations with commercial goals, collaborating closely with engineering, sales, and technical support teams.Implement KPIs and metrics covering technician utilisation, turnaround time, service backlog, and customer satisfaction.Travel frequently across the UK and Europe to be close to teams, customers, and field operations.What We’re Looking For:Proven experience leading large-scale service teams (100+ engineers or technicians) in industrial equipment sectors.Track record of delivering end-to-end services across hardware and software, ideally within complex equipment environments (automation, robotics, controls, instrumentation, etc.).Expertise in building structured service operating models, introducing KPIs, and leading operational change.Comfortable with hands-on leadership and direct field engagement—this is not a remote or purely strategic role.Ready to start immediately for a 6-month contract with full-time focus and UK/EU travel flexibility.Bonus Points For:Experience with service platforms like ServiceMax, Salesforce Service Cloud, or similar.Exposure to both on-premise equipment and connected/cloud-based service models.Familiarity with continuous improvement, Lean, or Six Sigma methodologies.European language skills or experience working across multinational field teams.If you’re a proven service leader ready to take charge of a complex, customer-facing organisation—and make fast, meaningful impact—we’d love to hear from you.
Interim Service Leader (6-Month Contract) employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Interim Service Leader (6-Month Contract)
✨Tip Number 1
Network with professionals in the industrial equipment sector. Attend industry events or webinars where you can meet potential colleagues and leaders in service management. This can help you gain insights into the role and make valuable connections.
✨Tip Number 2
Research the latest trends in service leadership, particularly in hardware and software environments. Understanding current challenges and innovations will allow you to speak knowledgeably during interviews and demonstrate your commitment to the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led large teams and implemented KPIs in previous roles. Be ready to share measurable outcomes that highlight your impact on service performance and customer satisfaction.
✨Tip Number 4
Familiarise yourself with service platforms like ServiceMax or Salesforce Service Cloud. Even if you haven't used them directly, understanding their functionalities can give you an edge and show your willingness to adapt to new tools.
We think you need these skills to ace Interim Service Leader (6-Month Contract)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience leading large service teams, particularly in industrial equipment sectors. Use specific examples that demonstrate your ability to build and scale customer-facing services.
Craft a Compelling Cover Letter: In your cover letter, emphasise your hands-on leadership style and your track record of implementing KPIs and operational changes. Mention your readiness for immediate start and flexibility for UK/EU travel.
Showcase Relevant Experience: When detailing your work history, focus on roles where you led service organisations or teams of 100+ engineers. Highlight any experience with service platforms like ServiceMax or Salesforce Service Cloud.
Demonstrate Cultural Fit: Convey your understanding of building a customer-first culture in your application. Share examples of how you've aligned service operations with commercial goals and collaborated with cross-functional teams.
How to prepare for a job interview at LinkedIn
✨Demonstrate Your Leadership Experience
Be prepared to discuss your previous roles leading large service teams. Highlight specific examples where you successfully built and scaled teams, focusing on the impact of your leadership on service quality and customer satisfaction.
✨Showcase Your Hands-On Approach
Since this role requires direct engagement with field operations, share instances where you took a hands-on approach to problem-solving. Discuss how your involvement improved team performance or customer outcomes.
✨Align with Company Goals
Research the company's commercial goals and be ready to explain how your vision for the service organisation aligns with these objectives. This shows that you understand the bigger picture and can integrate service operations with business strategy.
✨Prepare for Travel Discussions
Given the travel requirements across the UK and Europe, be ready to discuss your flexibility and willingness to travel. Share any relevant experiences that demonstrate your ability to manage teams and operations in different locations effectively.
