Information Technology Help Desk Technician

Information Technology Help Desk TechnicianA well-established wealth management business is seeking a reliable and technically capable IT Support Engineer to provide in-house support to the wider business. This position is ideal for someone early in their IT career who is ready to take on a hands-on role within a fast-paced and quality-driven environment.You’ll work closely with internal stakeholders and external support partners to resolve IT issues efficiently and maintain a high standard of user experience across the business.Key ResponsibilitiesAct as the first point of contact for technical issues, resolving or escalating where needed.Deliver end-user support for hardware, software, and systems, both in-person and remotely.Assist with new joiner IT setups and equipment rollouts.Maintain accurate records of devices, software licences, and support activities.Liaise with third-party IT providers and suppliers to ensure smooth day-to-day operations.Produce simple, user-friendly guides and documentation where appropriate.Monitor and maintain office equipment, including printers and peripherals.What You’ll NeedExperience in a similar IT support role within a professional or corporate environment.Familiarity with Microsoft 365 and Windows 10/11.Strong communication skills with a calm, customer-focused approach.Confidence working with users at all levels, adapting your language and explanations to suit your audience.A methodical mindset, with a focus on reliability, discretion, and quality.What’s on OfferA supportive and well-structured environment where IT plays a valued role.Competitive salary up to £30,000 with an excellent benefits package.The chance to develop professionally in a respected and confidential business setting.If you\’re looking to build on your IT support experience in a professional, discreet environment, we’d like to hear from you – please click apply.