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- Tasks: Manage communal heat networks, ensuring smooth operations and accurate billing.
- Company: Join a dynamic Block Management company focused on customer-first culture and innovation.
- Benefits: Enjoy a competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Flexibility for travel across London and occasional out-of-hours work may be needed.
- Why this job: Shape key operations while collaborating with experienced colleagues in a forward-thinking setting.
- Qualifications: Experience in managing heating systems and familiarity with energy billing required.
The predicted salary is between 36000 - 60000 £ per year.
Job Title: Heat Network ManagerLocation: BorehamwoodReporting to: Head of Technical ServicesSalary: Competitive, dependent on experienceEmployment Type: Full-time, permanentAbout the RoleA forward-thinking Block Management company is seeking a Heat Network Manager to take ownership of their communal heat network operations across a growing portfolio of residential developments. This is a key role focused on delivering efficient, cost-effective, and regulatory-compliant heating services to residents.You’ll be the in-house expert on communal and district heat networks, ensuring systems run smoothly, energy billing is accurate, arrears are minimised, and customer queries are resolved with empathy and professionalism. This role involves both strategic oversight and hands-on collaboration with operations, finance, and external billing partners.Key ResponsibilitiesOversee the reconciliation of energy usage and fuel costs, ensuring accurate resident billingProactively manage and reduce heat account arrears through monitoring and engagementOversee and coordinate third-party heat billing providers, ensuring high service standardsEnsure all heat networks are compliant with Ofgem regulations, Heat Trust principles, and other relevant UK standardsDevelop operational risk controls and monitoring frameworks for heat systemsWork cross-functionally with internal teams to resolve technical or service-related issuesLead on continuous improvements to system efficiency, reliability, and cost-effectivenessProvide exceptional customer service by addressing resident concerns and queries promptly and professionallyAbout YouExperience:Proven track record managing communal or district heating systemsFamiliarity with energy billing, debt recovery, and financial reconciliation processesExperience working within regulated environments (e.g., Ofgem, Heat Trust compliance)Prior experience collaborating across departments or with external contractorsBackground in residential block management, social housing, or building services is advantageousSkills & Knowledge:Strong technical understanding of heat networks and performance monitoringConfident working with regulatory requirements and billing platformsExcellent numeracy and Excel skillsClear, professional communicator able to translate technical terms into user-friendly languageStrong analytical and problem-solving skillsAttributes:Highly organised, methodical, and detail-orientedCustomer-focused and empatheticCalm and resourceful under pressurePositive and collaborative team playerAdditional Requirements:Ability and willingness to travel regularly to sites across LondonFlexibility for occasional out-of-hours work if requiredRight to work in the UKWhy Join Us?This is a fantastic opportunity to join a dynamic, growing Block Management company known for its meticulous approach, customer-first culture, and commitment to compliance and innovation. You’ll have the autonomy to shape and optimise a key operational area, working alongside experienced colleagues in a supportive and forward-thinking environment.
Heat Network Manager employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Heat Network Manager
✨Tip Number 1
Familiarise yourself with the latest Ofgem regulations and Heat Trust principles. Being well-versed in these areas will not only boost your confidence during discussions but also demonstrate your commitment to compliance, which is crucial for this role.
✨Tip Number 2
Network with professionals in the communal and district heating sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals that could help you land the job.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed energy billing and debt recovery in previous roles. Highlighting your hands-on experience will show that you can effectively handle the responsibilities outlined in the job description.
✨Tip Number 4
Demonstrate your customer service skills by preparing scenarios where you've resolved resident concerns or technical issues. This will showcase your ability to communicate clearly and empathetically, which is essential for the Heat Network Manager position.
We think you need these skills to ace Heat Network Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing communal or district heating systems. Emphasise your familiarity with energy billing and financial reconciliation processes, as well as any previous roles in regulated environments.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the role and the company. Discuss how your skills align with the responsibilities outlined in the job description, particularly your ability to manage heat networks and provide exceptional customer service.
Showcase Relevant Skills: Highlight your strong technical understanding of heat networks and performance monitoring in your application. Mention your proficiency with Excel and your analytical problem-solving skills, as these are crucial for the role.
Demonstrate Customer Focus: Provide examples in your application that showcase your customer-focused approach. Discuss how you've previously resolved resident concerns or queries with empathy and professionalism, as this is a key aspect of the role.
How to prepare for a job interview at LinkedIn
✨Showcase Your Technical Knowledge
Make sure to highlight your understanding of communal and district heating systems during the interview. Be prepared to discuss specific examples from your past experience that demonstrate your technical expertise and how you've successfully managed similar operations.
✨Demonstrate Customer Service Skills
Since this role involves addressing resident concerns, it's crucial to showcase your customer service skills. Share instances where you resolved issues with empathy and professionalism, as this will reflect your ability to handle customer queries effectively.
✨Prepare for Regulatory Questions
Given the importance of compliance with Ofgem regulations and Heat Trust principles, be ready to discuss your familiarity with these standards. Prepare to explain how you've ensured compliance in previous roles and how you would approach it in this position.
✨Emphasise Collaboration Experience
This role requires working cross-functionally with various teams. Highlight your experience collaborating with different departments or external contractors. Provide examples of how you’ve successfully navigated these relationships to achieve operational goals.