At a Glance
- Tasks: Lead customer solutions by developing tailored supply chain strategies and value propositions.
- Company: Join Metro, a leader in innovative logistics and supply chain solutions powered by cutting-edge technology.
- Benefits: Enjoy competitive salary, bonuses, wellness perks, and free parking in a respectful work environment.
- Other info: Opportunities for training, development, and international travel await you!
- Why this job: Be part of a dynamic team that values innovation and customer-centric solutions in the logistics industry.
- Qualifications: 5-10 years in supply chain management with strong analytical and communication skills required.
The predicted salary is between 43200 - 72000 £ per year.
Powered by industry-leading Metro technology, Metro delivers import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals. At Metro, it is our innovative technologies, pushing of boundaries, and most importantly, our employees that set us apart.
The role will involve working closely with account and business development managers to identify, qualify and pitch compelling value propositions to new and existing customers. For existing customers, Metro is focused on the development of strategic client partnerships via win-win joint value creation initiatives. Metro customers are our bloodline, and we act as a trusted advisor. Conduct must be customer centric, value driven and cross functional to deliver high impact customer engagement through thought leadership and in-depth understanding of the logistics industry.
The supply chain development manager creates customised and innovative supply chain solutions optimising supply chain performance and costs with a focus on enabling clients to achieve operational cost reduction, administrative workload reduction, inventory reduction, revenue improvement, improved service and quality by leveraging the portfolio of Metro’s products, services and technology offering.
Key Accountabilities and Responsibilities:- Concentrate supply chain development efforts in building partnership engagement with assigned customers through joint strategy development, workshops to understand the customer ambitions and needs, as well as the development of tailored value propositions for selling Metro’s solutions.
- Proactive qualification of opportunities in conjunction with Commercial and Key Account teams.
- Project management of supply chain development engagements, from qualification to value proposition delivery.
- Overall responsibility for the creation of Metro’s value proposition.
- Managing virtual, cross functional and remote teams with different disciplines.
- Engage the relevant Metro stakeholders for the creation of the detailed solutions proposal.
- Coordinate sign-off with Metro commercial lead before positioning with the customer.
- Ongoing support to Metro stakeholders until final customer decision.
- Prepare, organise and run internal and customer workshops aimed at understanding customer strategy, business model, supply chain strategies, needs and challenges.
- Build and position value propositions underpinned by compelling business cases.
- Transition solutions projects to the appointed Metro implementation lead.
- Work closely with and proactively coach the Commercial and Key Account Management colleagues.
- Continuous development and improvement of supply chain design and development tools and methodology.
- Actively participate in RFx processes which require strategic solutions input.
- 5-10 years consistent exposure on strategic supply chain management, transformation, and delivery projects.
- Forwarding, 3PL, 4PL and operational knowledge from Freight Forwarder, Logistics Service Provider, Manufacturing or Consulting background.
- Supply Chain Management knowledge.
- Business acumen and basic financial knowledge.
- Ability to analyse data, derive insights, identify value levers and quantify qualitative and quantitative customer value delivered by Metro solutions.
- Supply Chain Management systems / Information Systems knowledge.
- Local and international market know-how.
- English as a first language is fundamental.
- Self-starter and result oriented.
- Demonstratable experience of ‘getting things done’.
- Assertiveness & Leadership.
- Commercial awareness.
- Problem Solving and analytical skills.
- Good networking skills and team player.
- Exceptional communication skills.
- Ability to think critically and objectively.
- Attention to detail is imperative!
- Willingness to travel – UK & Internationally.
- Competitive salary including a bonus which is paid twice a year!
- Access to our benefits, discounts and wellness platform.
- Health cash plan.
- Octopus Electric Vehicle car scheme.
- Free parking.
- Respectful working environment.
- Plenty of opportunities for training and development.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Solutions
✨Tip Number 1
Familiarise yourself with Metro's innovative technologies and services. Understanding how our solutions can optimise supply chain performance will help you articulate your value during discussions with potential clients.
✨Tip Number 2
Network within the logistics and supply chain industry. Attend relevant events or webinars to connect with professionals who can provide insights into current trends and challenges, which will be beneficial in your consultative approach.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills through real-world examples. Be ready to discuss how you've successfully managed supply chain projects and created value for previous clients, as this will resonate well with our customer-centric focus.
✨Tip Number 4
Showcase your ability to work collaboratively with cross-functional teams. Highlight experiences where you've engaged various stakeholders to develop tailored solutions, as this aligns with our emphasis on partnership engagement.
We think you need these skills to ace Head of Customer Solutions
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in supply chain management, freight forwarding, and technology. Use specific examples that demonstrate your ability to develop and position solutions, as well as your consultative skills.
Craft a Compelling Cover Letter:In your cover letter, express your passion for supply chain advancement through technology. Discuss how your background aligns with Metro's focus on customer-centric solutions and your experience in building strategic partnerships.
Showcase Your Problem-Solving Skills:Provide examples of past projects where you successfully identified customer needs and developed tailored solutions. Highlight your analytical skills and ability to derive insights from data to support your proposals.
Demonstrate Leadership and Collaboration:Emphasise your experience in managing cross-functional teams and your ability to engage stakeholders. Mention any workshops or collaborative sessions you've led that resulted in successful outcomes for clients.
How to prepare for a job interview at LinkedIn
✨Understand Metro's Value Proposition
Before the interview, make sure you have a solid grasp of Metro's unique value proposition. Familiarise yourself with their technology and services in freight forwarding and supply chain management. This will help you articulate how your skills can contribute to enhancing their offerings.
✨Showcase Your Consultative Skills
As the Head of Customer Solutions, you'll need to demonstrate your ability to engage with clients consultatively. Prepare examples from your past experiences where you've successfully identified client needs and developed tailored solutions. This will highlight your customer-centric approach.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and analytical skills. Think about potential challenges in supply chain management and how you would address them. Being able to discuss real-world applications of your knowledge will impress the interviewers.
✨Emphasise Team Collaboration
Metro values cross-functional teamwork. Be ready to discuss how you've effectively collaborated with different teams in previous roles. Highlight any experience you have in managing remote teams or working with diverse stakeholders to achieve common goals.
