At a Glance
- Tasks: Build relationships with patients and provide 5-star service in a dynamic environment.
- Company: Join Optical Express, a leader in patient care and innovative technology.
- Benefits: Enjoy a competitive salary, bonuses, free eye surgery, and generous leave.
- Other info: Flexible hours, ongoing training, and a supportive team culture await you.
- Why this job: Make a real difference in patients' lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 29000 - 29000 € per year.
Location - Glasgow
Hours - Full Time, 40 hours per week (must be flexible to work Saturdays)
Salary - £29,000 plus Bonus
Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology. The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity. The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.
A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:
- An industry leading salary plus excellent bonus potential
- State of the art, modern working environments
- 29 days annual leave
- Free Laser Eye Surgery and Intraocular Lens Surgery
- Free eye tests
- Discounted prescription eye wear and sunglasses
- Generous Optical Express friends and family discount scheme
- Ongoing training and development opportunities
- Pension scheme
It's our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.
Your day to day responsibilities may vary however a typical day will involve the following duties:
- Building a strong relationship with our patients
- Performing diagnostic eye scans (full training will be provided)
- Confidently relaying patient information to the optometrist to ensure a smooth patient journey
- Maintaining patient records with accurate and up to date information
- Arranging affordable finance options to suit each individual patient
- Schedule patients' consultations and surgeries with our optometrists and surgeons
The successful candidate will:
- Be driven and passionate with a willingness to succeed
- Have excellent written and verbal communication skills
- Be able to demonstrate strong negotiation skills
- Be self-motivated to work with and without supervision
- Have previous experience working towards sales targets and personal KPI's
- Possess strong organisational skills
- Be commercially aware whilst providing world-class customer service
If you believe you have the right skills and attributes for this role, we would love to hear from you.
Patient Advisor in Glasgow employer: LinkedIn
Optical Express is an exceptional employer that prioritises patient care and employee development in a supportive and collaborative environment. With a competitive salary, generous benefits including free eye surgery and ongoing training opportunities, employees are empowered to thrive both personally and professionally. Located in Glasgow, the company fosters a culture of integrity and community involvement, making it a rewarding place to work for those passionate about making a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Advisor in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Optical Express on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Patient Advisor.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the role, especially around communication and customer service. We want to show them we’re the perfect fit!
✨Tip Number 3
Dress to impress! First impressions matter, so make sure we look professional and approachable. It’s all about showing we’re ready to provide that 5-star service right from the get-go.
✨Tip Number 4
Follow up after the interview with a thank-you email. It shows our enthusiasm for the role and keeps us fresh in their minds. Plus, it’s a great chance to reiterate why we’d be awesome as a Patient Advisor!
We think you need these skills to ace Patient Advisor in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Patient Advisor role. Highlight your communication skills and any previous experience in customer service or sales, as these are key for us.
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about patient care and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Achievements:Don’t just list your responsibilities; share your achievements! If you've hit sales targets or improved customer satisfaction in past roles, let us know. We love to see results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at LinkedIn
✨Know the Company Inside Out
Before your interview, take some time to research Optical Express. Understand their values, mission, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Patient Advisor, strong communication is key. Prepare examples from your past experiences where you successfully communicated with patients or colleagues. Practise articulating your thoughts clearly and confidently, as this will be crucial during the interview.
✨Demonstrate Your Customer Service Passion
Optical Express is all about providing a 5-star service. Think of specific instances where you went above and beyond for a customer. Be ready to share these stories to illustrate your commitment to exceptional patient care.
✨Prepare for Role-Specific Questions
Expect questions related to the responsibilities of a Patient Advisor, such as handling patient records or arranging consultations. Familiarise yourself with common scenarios you might face in the role and think about how you would handle them. This preparation will help you feel more confident during the interview.
