At a Glance
- Tasks: Analyse data and optimise customer processes using CRM platforms like Salesforce.
- Company: Join a leading financial institution with a focus on innovation and compliance.
- Benefits: Competitive pay, flexible work setup, and opportunities for professional growth.
- Other info: Work in an Agile team and gain exposure to cutting-edge CRM technologies.
- Why this job: Make a real impact by delivering data-driven insights in a dynamic environment.
- Qualifications: Experience as a Business/Data Analyst with strong analytical and communication skills.
The Data / Business Analyst will work closely with business stakeholders, technology teams, and operations to deliver data driven insights and business requirements for case management and CRM solutions. The role focuses on optimizing customer, sales, and service processes using CRM platforms, with exposure to Salesforce, while ensuring alignment with Barclays' governance, risk, and compliance standards.
This role is suitable for a hands-on analyst who can bridge business needs and technical delivery, particularly in environments involving customer cases, workflows, reporting, and CRM driven analytics.
Key Accountabilities- Elicit, analyze, and document business requirements for CRM and case management solutions
- Analyze and optimize case lifecycle workflows, SLAs, and operational processes
- Perform data analysis and reporting to generate insights on customer, sales, and service performance
- Partner with business, technology, and QA teams to support Agile delivery and UAT
- Support CRM platforms (including Salesforce) for enhancements, reporting, and adoption
- Ensure solutions comply with risk, control, and regulatory standards within Barclays
- Strong experience as a Business Analyst / Data Analyst in enterprise environments
- Proven exposure to CRM or case management systems
- Solid analytical skills with hands-on experience in data analysis and reporting
- Working knowledge of Salesforce (cases, reports, dashboards, or UAT support)
- Experience operating in Agile/Scrum delivery models with relevant tools
- Excellent stakeholder communication, documentation, and problem solving skills
Data Business Analyst in Glasgow employer: LinkedIn
At Barclays, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our Glasgow location provides employees with the opportunity to engage in meaningful projects while benefiting from professional growth through continuous learning and development initiatives. With a strong commitment to employee well-being and a focus on diversity and inclusion, we ensure that our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Data Business Analyst in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Data Business Analyst role.
✨Tip Number 2
Prepare for those interviews by brushing up on your CRM knowledge, especially Salesforce. We recommend practising common interview questions and scenarios related to data analysis and business requirements to show you’re the perfect fit.
✨Tip Number 3
Showcase your analytical skills with real examples! When discussing your experience, we suggest using the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you’ve optimised processes or delivered insights in past roles.
✨Tip Number 4
Don’t forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Data Business Analyst in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Data Business Analyst role. Highlight your experience with CRM systems, data analysis, and any relevant tools like Salesforce. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've optimised processes or delivered insights in previous roles. Let us know why you’re excited about joining StudySmarter!
Showcase Your Analytical Skills:Since this role is all about data-driven insights, make sure to highlight your analytical skills in your application. Include any relevant projects or experiences where you’ve successfully analysed data and provided actionable recommendations. We love seeing those numbers!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at LinkedIn
✨Know Your Data Inside Out
As a Data Business Analyst, you’ll need to demonstrate your analytical skills. Brush up on your data analysis techniques and be ready to discuss how you've used data to drive insights in previous roles. Prepare examples that showcase your experience with CRM systems, especially Salesforce.
✨Understand the Business Needs
Make sure you can articulate how you bridge the gap between business requirements and technical delivery. Think about specific instances where you’ve successfully elicited and documented business requirements. This will show that you understand the importance of aligning solutions with business goals.
✨Familiarise Yourself with Agile Methodologies
Since this role involves working in Agile/Scrum environments, be prepared to discuss your experience with these methodologies. Highlight any tools you’ve used and how they’ve helped in delivering projects efficiently. Showing that you can adapt to Agile practices will set you apart.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice explaining complex data concepts in simple terms, as you’ll need to collaborate with various stakeholders. Be ready to share examples of how you’ve effectively communicated findings or solutions in past projects.
