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- Tasks: Support customers with care via phone and email, while managing admin tasks.
- Company: Join a leading US automotive company known for innovative gadgets and global impact.
- Benefits: Enjoy hybrid work options, full training, and a competitive salary of up to £31,000.
- Why this job: Be part of an award-winning team that values customer care and offers growth opportunities.
- Qualifications: Fluent German and 6 months of customer care experience required; Excel skills are a plus.
- Other info: Work Monday to Friday, 9:00am – 5:30pm, in a friendly and supportive environment.
The predicted salary is between 18600 - 23400 £ per year.
This is a lovely role for a German speaker who likes customer care and is based around the Reading area. There will be full training provided in this position and plenty of opportunity to grow your responsibilities and move up in the organisation if you have a talent for looking after customers. The company is within the automotive sector and you will deal with plenty of classic inbound calls. The team you will be joining is award-winning and really cares about its customers. You will be expected to take your time with each call, listen to the caller, make helpful suggestions, and generally be very supportive. There is an admin content in this role which makes it more varied and the team is friendly and warm.
You will support automotive dealerships in Germany, Switzerland, and Austria and will be the front line representative of the company. This is an inbound role.
Responsibilities:- Respond to incoming phone and email in a caring and nurturing way
- Use Excel to track deliveries and arrange collections
- Log customer queries
- Advise on products
- Help customers navigate the various products
- Fluent German
- 6 months previous experience working in a customer care role
- Excel
German-Speaking Customer Support Specialist employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German-Speaking Customer Support Specialist
✨Tip Number 1
Familiarise yourself with the automotive sector, especially the products and services offered by the company. This knowledge will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your German language skills, particularly in a customer service context. Role-playing common customer scenarios can boost your confidence and prepare you for the types of calls you'll be handling.
✨Tip Number 3
Highlight any previous experience in customer support, especially if it involved handling inbound calls. Be ready to share specific examples of how you resolved customer issues and provided excellent service.
✨Tip Number 4
Showcase your proficiency in Excel, as it's mentioned in the job description. Consider brushing up on your skills or even taking a quick online course to ensure you're comfortable with tracking deliveries and logging queries.
We think you need these skills to ace German-Speaking Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you've used German. Emphasise skills that align with the job description, such as communication and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your fluency in German. Mention specific examples of how you've successfully supported customers in the past and express your enthusiasm for the automotive sector.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Excel and any experience you have with logging customer queries or advising on products. This will demonstrate your readiness for the admin aspects of the role.
Showcase Your Personality: Since the team is described as friendly and warm, let your personality shine through in your application. Use a conversational tone and express your eagerness to contribute to a supportive team environment.
How to prepare for a job interview at LinkedIn
✨Showcase Your Language Skills
Since this role requires fluent German, be prepared to demonstrate your language proficiency during the interview. You might be asked to conduct part of the interview in German, so practice speaking clearly and confidently.
✨Emphasise Customer Care Experience
Highlight any previous experience you have in customer support roles. Share specific examples of how you've successfully handled customer queries or resolved issues, as this will show your capability in a nurturing environment.
✨Familiarise Yourself with the Automotive Sector
Research the automotive industry and the company's products. Understanding the basics of what they offer will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer care approach. Think of examples where you've had to listen carefully to a customer's needs and provide tailored solutions.