Freight Account Manager

AnexcitingnewpositionisavailableatHeathrowforthisdynamic,rapidlyexpandingForwarderforaFreightAccountManager(freightforwarding),thesuccessfulcandidatewillhaveafreightforwardingimportorExport&Customsbackground/ormulti-modalfreightops,crosstrainingwillbeprovidedintheareasneeded,itisalsoessentialtheyhaveexcellentclientinteractionskills/commercialawareness.EmploymentTermsfortheFreightAccountManagerThecompanyisofferingabasesalarybetween£35-40kNEGdependingonlevelofexperience.GeneralhoursareMondaytoFriday09:00-17:30hrs(Someflexibilitywhenrequired).25daysholiday(Risesquicklywithservice)/Pension/Healthcare&aYearlyDiscretionaryBonuswhichissubjecttoprofitandperformanceFulltimepermanentjobofferingopportunitiesforprogressionwhereindividualperformanceisrecognisedandrewarded.Genuinesupportfromateamofhardworking,dedicatedindividualsFriendlyworkingenvironmentwhereopinionsandfreshideasareactivelyencouraged.JobOverviewTheroleforaFreightAccountManagerisextremelyvariedwhereyouwillbecomeakeymemberofanoperationsteam,activelyinvolvedinmanagingimportsandexportshipmentsfromstarttofinish.Youwillberesponsibleforarrangingshipmentsbytheappropriatemethodtosuittheclientsrequirementi.e.airfreight,roadfreight,courier,seafreight&crosstrademovements.Youwillbehandsonwitheveryaspectoftheforwardingprocess,ensuringthecustomerreceivesthehighestlevelofservice,andthattheyreceivetheirgoodssafelyandon-time.TasksandresponsibilitiesfortheFreightAccountManager:Workingtostrictdeadlinestoco-ordinateWorldwidemultimodalimports&exportswithendtoendresponsibility(includingcollections,airlinebookings,liaisingwithoverseasagents/customersuntildelivered).Strongcustomerrelationshipstounderstandrequirementsandalwaysdeliverexcellentcustomerservice.Airlinebookingandprocessingrelevantimport/exportdocumentationincludingAWBs,CMRsandBOLs.SubmittingImport&ExportCustomsentriesusingASMSequoia.Liaisingeffectivelyandbuildingcloserelationshipswithoursupplychainincludingshippers,importers,agentsandclients.Quotations,pricingandinvoicingclients.Requirements,Skills&ExperiencefortheFreightAccountManager:Minimum3+yearsexperienceininastarttofinishroleineitherAirFreightImportsorExports.CustomsentryexperienceCustomerservice-excellenttelephonemannerandEnglishcommunicationskills(verbal&written)Computerliterate-goodlevelonMicrosoftWord/Excel.Inhousesystems-useofCargowiseOneisconsideredanadvantage.DesiredcharacteristicsfortheFreightAccountManager:Hardworking&enthusiasticwithahighlevelofattentiontodetail.Apositivecan-doattitude,withawillingnesstolearn/takeresponsibilityanddevelopnewskills.Quickproblem-solvingability,particularlywhenworkingunderpressure.Excellentcommunicationandcustomerserviceskills,withabilitytobuildrelationshipwithclientsanddeliverahighlevelofcustomercare.Theabilitytoadapttochangingcircumstances.JBRP1_UKTJ