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- Tasks: Manage flight ticketing and schedule changes while supporting the team with bookings.
- Company: Join Latin Routes, a leading UK tour operator specialising in unforgettable holidays to Latin America.
- Benefits: Enjoy flexible remote work options and a supportive team environment.
- Why this job: Be part of a passionate team crafting dream holidays and making a real impact on clients' experiences.
- Qualifications: Experience with Amadeus GDS and a passion for exceptional customer care are essential.
- Other info: This is a temporary part-time role, offering 25-35 hours per week with flexible scheduling.
As our Amadeus Specialist Operations Executive, you’ll be the unsung hero behind the scenes, ensuring our clients\’ holidays go off without a hitch. This part time, remote or hybrid role gives the successful candidate flexibility to do their best work at a time that suits you!This is an exciting opportunity to join our growing Operations Team as we celebrate our 13th year of crafting unforgettable journeys. Whether you’re ensuring the client has all their final documents for their dream trip or liaising with suppliers to iron out the details, you’ll play a vital role in delivering exceptional service.Key Responsibilities This roles primary responsibility is all things flights! You\’ll be responsible for ticketing flight and handling airline schedule changes via Amadeus GDS. In addition to this key responsibility you may occasionally be called on to support your teammates by:Cross-checking bookings and invoices against travel itineraries.Supporting sales consultants to resolve booking confirmation issues.Prepare and send travel documents at the time of booking and before travel.About YouYou’re the perfect fit if you:• Have experience in managing flights using Amadeus!• Are passionate about delivering exceptional customer care and building genuine relationships.• Pay close attention to detail and thrive on accuracy in all aspects of your work. About UsLatin Routes is no ordinary tour operator. What started in a tiny office above a pizza shop has grown into a thriving company with two brands : Latin Routes is an award-winning and leading UK tour operator specialising in holidays to Latin America. We have a passionate team of knowledgeable Travel Specialists ready to help clients plan the trip of a lifetime – whether it\’s designing their own Truly Individual Holiday or joining one of our incredible Escorted Small Group Tours. Polar Routes is the polar expedition cruise specialist, and we partner with over 22 operators to bring clients a huge range of expedition cruises to the Arctic, Antarctica and beyond. We take great pride in our unrivalled knowledge of the ships, itineraries and these wonderful destinations. We’re on-course to become the UK’s biggest wholesaler of expedition cruises to the polar regions. The DetailsThe role is offered on a remote basis with the option to work from the office in Kingston Upon Thames on Tuesdays and Thursdays.The position is a temporary part time role. We are looking for someone to work 25-35 hours per week across 4/5 days. we are open to flexibility and keen to find a routine that suits the successful candidates availability to beat balance the needs of us and you! Day in the Life of our Operations Team9:00 : Grab your coffee and start the day by checking emails. You’ll respond to client queries, finalise bookings, and handle any urgent requests from suppliers.9:15: Time for our daily team meeting! Let’s share our top focuses for the day, share any updates, discuss priorities, and highlight any challenges your team could support you with.10:30 : Handle flight schedule changes or manage airline queues, ensuring every client’s journey stays on track.12:00 : Confirm travel arrangements and cross-check invoices with itineraries. Any discrepancies? You’ll work withthe sales consultant to resolve them quickly.13:00 : Lunch break! Whether it’s catching up with colleagues in the Rainforest Room or taking a stroll, recharge for the afternoon.14:00: Prepare travel documents for upcoming client trips. This might involve double-checking flight details or liaising with suppliers to confirm arrangements.15:30: Update the booking system with new rates or product details, keeping everything accurate and up to date. 16:30: Wrap up the day by tackling any last-minute admin tasks, updating your to-do list, and reflecting on the small wins that made a difference for clients and colleagues. Our Vision & Mission‘To be recognised as the best in what we do, by all those involved – our customers, our employees, and our partners’ We understand that true success comes from nurturing the people and environments behind the business, as well as those in front of it. It\’s for this reason that we have clear company values that underpin everything that we do as a business, and how we act as an employer. Each of our five core values has its own team, made up of employees from across the company, and led by an appointed Value Ambassador. These teams are responsible for ensuring their value is consistently upheld and interwoven into everything we do: through actions, activities, policies and other efforts, which are regularly monitored, changed and adapted according to our ever-evolving needs. Got some questions?Please do not hesitate to contact us with any queries
Flight Specialist Operations Executive employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flight Specialist Operations Executive
✨Tip Number 1
Familiarise yourself with Amadeus GDS if you haven't already. Since this role heavily relies on managing flights through this system, having a solid understanding of its functionalities will give you a significant edge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for clients in previous roles. This will demonstrate your passion for delivering exceptional care, which is crucial for this position.
✨Tip Number 3
Research Latin Routes and Polar Routes to understand their unique offerings and values. Being knowledgeable about the company will not only impress your interviewers but also help you align your answers with their mission and vision.
✨Tip Number 4
Prepare to discuss your attention to detail and accuracy. Think of specific instances where your meticulousness has positively impacted your work, as this is a key trait they are looking for in a candidate.
We think you need these skills to ace Flight Specialist Operations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Amadeus and any relevant flight management skills. Use specific examples to demonstrate how you've successfully handled ticketing and schedule changes in the past.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer care and detail how you build genuine relationships with clients. Mention your attention to detail and provide examples of how this has positively impacted your previous roles.
Showcase Relevant Experience: When detailing your work history, focus on roles that involved flight operations or customer service. Highlight any achievements or challenges you overcame that relate directly to the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at LinkedIn
✨Showcase Your Amadeus Expertise
Make sure to highlight your experience with Amadeus GDS during the interview. Be prepared to discuss specific scenarios where you've successfully managed flight bookings or handled schedule changes, as this will demonstrate your capability for the role.
✨Emphasise Customer Care Skills
Since the role involves delivering exceptional customer service, share examples of how you've built genuine relationships with clients in previous positions. This could include resolving issues or going the extra mile to ensure client satisfaction.
✨Demonstrate Attention to Detail
Given the importance of accuracy in this role, be ready to discuss how you ensure precision in your work. You might want to mention any tools or methods you use to cross-check information and avoid discrepancies.
✨Prepare for Team Collaboration Questions
As the position may require supporting teammates, think about times when you've worked effectively within a team. Be prepared to discuss how you communicate and collaborate with others to achieve common goals.
