At a Glance
- Tasks: Lead service improvement and integration for high-quality care across the UK.
- Company: Voyage Care, an award-winning organisation dedicated to innovative care services.
- Benefits: Competitive salary, remote work, car allowance, and generous leave policies.
- Other info: Join a values-driven team with opportunities for personal and professional growth.
- Why this job: Make a real impact in the lives of people with complex needs.
- Qualifications: Experience in health or social care with strong service improvement skills.
The predicted salary is between 40000 - 50000 € per year.
This is a role where you can truly shape the future of care. At Voyage Care, we support thousands of people across the UK with learning disabilities, physical disabilities, autism, brain injuries and complex needs. We are proud to be an award‐winning organisation (Health Investor Specialist Care Provider of the Year) with a national reputation for high‐quality, innovative services.
Now, as we expand our Service Optimisation Team, we are looking for a Service Optimisation Manager to play a critical role in driving quality, growth and continuous improvement across our services.
The role is a high‐impact, hands‐on role for an experienced health or social care professional who thrives on pace, challenge and making a difference. You will:
- Lead the integration of acquisitions and large tender wins, ensuring services are embedded successfully.
- Drive continuous improvement across complex, multi‐site services at a regional and national level.
- Partner closely with Operations teams to deliver quality, compliance and performance.
- Support due diligence and post‐integration activity as part of our growth strategy.
- Maintain Voyage Care's position at the forefront of quality care provision.
- Represent Voyage Care locally and nationally when required.
- Stay ahead of regulatory and external changes, ensuring learning is cascaded effectively.
- Occasionally provide direct care support, ensuring first‐hand understanding of service delivery.
This role involves regular nationwide travel and overnight stays – a full UK driving licence is essential.
You will be someone who is confident working at pace, comfortable with complexity, and motivated by improvement. You will bring:
- Previous experience in health or social care (essential).
- A strong background in service improvement, quality or operations.
- The ability to work autonomously while collaborating with senior leaders.
- Strong communication, analytical and commercial skills.
- A flexible, solutions‐focused mindset.
- Confidence working across the UK and with multiple stakeholders.
- A genuine passion for improving outcomes for the people we support.
In return, you will join a values‐driven organisation where your work has real impact, alongside a competitive and flexible benefits package:
- Remote working when not in service
- Company car or car allowance
- Competitive salary
- 25 days' annual leave + bank holidays
- Your birthday off
- Enhanced family leave
- Enhanced retirement leave
- Life assurance and pension
- Blue Light Card discounts
- DoctorLine – 24/7 GP access for you and your family
- Eye care vouchers
- Funeral Concierge
- Confidential wellbeing support (V‐Assure / Maximus)
If you are passionate about quality, improvement and shaping services that change lives, we would love to hear from you.
Service Optimisation Manager in England employer: LinkedIn
At Voyage Care, we pride ourselves on being an award-winning organisation dedicated to providing high-quality care for individuals with complex needs. Our supportive and values-driven work culture fosters employee growth through continuous improvement initiatives and offers a competitive benefits package, including remote working options and enhanced family leave. Join us in making a meaningful impact in the lives of those we support while enjoying a fulfilling career in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Optimisation Manager in England
✨Tip Number 1
Network like a pro! Reach out to people in the health and social care sector, especially those who work at Voyage Care. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Show off your passion! When you get the chance to speak with potential employers, make sure to highlight your genuine interest in improving outcomes for people with complex needs. It’s all about making that personal connection.
✨Tip Number 3
Prepare for the unexpected! In interviews, be ready to discuss real-life scenarios where you've driven service improvement or tackled challenges. Use specific examples to showcase your skills and experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and making a difference in the lives of those we support.
We think you need these skills to ace Service Optimisation Manager in England
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Optimisation Manager role. Highlight your experience in health or social care, and showcase how your skills align with our mission at Voyage Care.
Showcase Your Impact:We want to see how you've made a difference in previous roles. Use specific examples of service improvement or quality initiatives you've led, and explain the outcomes. This will help us understand your potential impact on our team.
Be Authentic:Let your personality shine through in your application. We value genuine passion for improving outcomes, so don’t be afraid to share your motivations and what drives you in the health and social care sector.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This ensures your application gets to the right people and shows you're serious about joining our team at Voyage Care.
How to prepare for a job interview at LinkedIn
✨Know Your Stuff
Before the interview, dive deep into Voyage Care's mission and values. Understand their approach to service optimisation and be ready to discuss how your experience aligns with their goals. This shows genuine interest and helps you connect your background to their needs.
✨Showcase Your Impact
Prepare specific examples of how you've driven quality and improvement in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you demonstrate your hands-on experience and the tangible results you've achieved.
✨Ask Smart Questions
Come prepared with insightful questions about the role and the team. Inquire about their current challenges in service optimisation or how they measure success. This not only shows your enthusiasm but also gives you a clearer picture of what to expect.
✨Be Ready for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of potential challenges in service integration or compliance and how you would tackle them. This will highlight your critical thinking and adaptability.
