Education Payroll Solutions Specialist

💼 Education Payroll Solutions Specialist📍 Sheffield | 🕒 Full-time, Permanent | 🌐 Hybrid (3 days in the office, 2 days WFH)We\'re on a mission to support schools and teachers with innovative, reliable solutions – and we’re looking for a skilled Education Payroll Solutions Specialist to join our Customer Operations team in Sheffield.If you\'re a payroll pro who thrives on solving problems, delivering exceptional customer service, and wants to make an impact in education – this could be the role for you.🧭 This isn’t a typical processing roleWhile payroll experience is essential, this position is not a standard back-office processing job. Instead, it\'s a customer-facing, consultative role focused on supporting schools and education trusts with best-practice payroll guidance, resolving complex queries, and building strong, trusted relationships.You’ll be a key point of contact for our school customers, helping them navigate technical payroll issues while ensuring they get the best possible experience from our platform and service.If you’ve worked in payroll but enjoy problem-solving, collaboration, and direct customer interaction, you’ll thrive in this role.In addition to client work, you’ll also play an important internal role by coaching and mentoring team members, supporting their development and helping to embed best practices across the team.If you’ve worked in payroll but enjoy problem-solving, collaboration, and working directly with customers and colleagues, you’ll thrive in this role.🌟 What You’ll Be DoingAs part of our dynamic payroll support team, you’ll:✅ Respond to payroll queries across multiple channels with professionalism and accuracy✅ Handle complex queries related to tax, pensions, NI, statutory leave, and deductions✅ Support year-end processes (P60s, P11Ds), and validate Year-To-Date data✅ Be a go-to technical expert on payroll and statutory requirements in the education sector✅ Collaborate with internal teams and external partners to deliver seamless support✅ Coach colleagues and contribute to continuous improvement in service delivery✅ Drive excellence in customer experience, aligned with KPIs and payroll compliance🎯 What You’ll Need to Succeed:3+ years’ payroll experience (education sector a bonus!)Preferably a professional payroll qualification (CIPP or equivalent)Solid understanding of statutory deductions and payroll legislationConfident communicator and natural problem-solverSkilled in handling software systems and data validationCalm under pressure, helpful, and ready to go the extra mileGCSEs A*-C in Maths and English + A-levels preferred🎁 What You’ll Get in Return:💰 25 days annual leave (rising to 30!)💼 5% pension after probation🏢 Modern, central Sheffield office with hybrid flexibility🚲 Cycle to Work Scheme🧘 ♀️ Employee Assistance Programme (EAP)🕶️ Free eye care + Life Assurance🎉 Monthly Tes Socials🅿️ Discounted city centre parking🌟 Access to a full suite of lifestyle and wellbeing perks via My Benefits World🚀 Why Tes?At Tes, we don’t just serve the education sector, we champion it. Our team is united by a shared purpose and empowered by cutting-edge tools and a supportive culture.Ready to support the people who support our schools?Apply now and help us power the future of education.