At a Glance
- Tasks: Provide technical support and troubleshoot automated lab instruments.
- Company: HTZ, a leader in innovative lab technology solutions.
- Benefits: Full-time role with competitive salary and growth opportunities.
- Other info: Opportunity to work independently and travel for on-site service.
- Why this job: Join a dynamic team and make a difference in healthcare technology.
- Qualifications: Experience in troubleshooting and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
HTZ specializes in designing and manufacturing automated laboratory instruments for a variety of applications, including laboratory liquid handling, sample identification tracking, and customized robotic mechanisms. Serving the Clinical, Industrial, and Pharma markets, HTZ delivers innovative solutions to laboratories worldwide through a strong network of global distributors and OEM partners. Their products ensure precision, data security, and seamless integration with LIS/LIMS databases to meet specialized industry needs. HTZ's advanced technology supports critical processes such as autoimmune disease and infectious disease testing, oncology diagnostics, and pharmaceutical pipetting systems.
This is a full-time, on-site Service Engineer position based in East Grinstead. The Service Engineer will be responsible for providing technical support, troubleshooting equipment issues, performing maintenance and repair on HTZ's automated laboratory instruments, and ensuring optimal system performance. Maintaining effective communication with clients to address their service needs is essential. Additional duties include assisting the Production team by performing test and commissioning of instruments prior to shipment.
Qualifications
- Experience with troubleshooting and diagnosing complex mechanical, software, or electronic issues
- Field Service expertise, including working with automated systems and conducting on-site service tasks
- Strong communication skills for engaging with clients, writing service reports, and providing clear technical guidance
- Ability to perform maintenance and repair on precision equipment and systems
- Technical support experience in resolving customer issues effectively and efficiently
- Strong organizational and time management skills
- Proficiency in using diagnostic tools and Microsoft Office software desirable
- A degree or certification in Electronics, Engineering, or a related technical field is preferred
- Prior experience in the laboratory or medical device industry is a plus
- Ability to work independently and travel as needed for on-site service
Service Engineer in East Grinstead employer: LinkedIn
HTZ is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for Service Engineers to thrive. Located in East Grinstead, employees benefit from a supportive environment that encourages professional growth through continuous training and development opportunities. With a focus on cutting-edge technology and a commitment to excellence in the laboratory sector, HTZ offers a rewarding career path where your contributions directly impact critical healthcare solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Service Engineer in East Grinstead
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know someone who knows someone, and that could be your ticket to landing that Service Engineer role.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and troubleshooting skills. We recommend practising common interview questions related to automated systems and service tasks. Show them you’re not just a candidate, but the perfect fit for their team!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in keeping you top of mind. We suggest mentioning something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining HTZ and contributing to their innovative solutions in the lab tech space.
We think you need these skills to ace Service Engineer in East Grinstead
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Engineer role. Highlight your experience with troubleshooting, maintenance, and any relevant technical skills that match what HTZ is looking for. We want to see how your background fits into our world of automated laboratory instruments!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can contribute to HTZ's mission. We love seeing enthusiasm and a personal touch, so don’t hold back!
Showcase Your Communication Skills:Since effective communication is key in this role, make sure to demonstrate your ability to convey technical information clearly in your application. Whether it's through your CV or cover letter, we want to see how you engage with clients and provide support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it shows you’re keen on joining the HTZ team!
How to prepare for a job interview at LinkedIn
✨Know Your Tech
Make sure you brush up on your knowledge of automated laboratory instruments and the specific technologies HTZ uses. Familiarise yourself with troubleshooting techniques for mechanical, software, and electronic issues, as this will show your technical prowess during the interview.
✨Showcase Your Communication Skills
Since effective communication with clients is key, prepare examples of how you've successfully engaged with customers in the past. Think about times when you provided clear technical guidance or wrote service reports that made a difference.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you diagnosed and resolved complex issues. Highlight your field service expertise and how you’ve conducted on-site service tasks, as this will illustrate your hands-on experience and ability to think on your feet.
✨Organise Your Thoughts
With strong organisational and time management skills being essential, practice articulating how you prioritise tasks and manage your time effectively. You might even want to prepare a brief overview of how you would approach maintenance and repair tasks in a typical day.
