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- Tasks: Lead a team to ensure smooth development and production operations.
- Company: Join a dynamic company focused on innovative support solutions.
- Benefits: Enjoy hybrid working options and a collaborative work culture.
- Why this job: Advance your career while making a real impact in a fast-paced environment.
- Qualifications: Experience in technical support, strong problem-solving skills, and excellent communication required.
- Other info: Opportunity for coaching and personal development within the team.
The predicted salary is between 48000 - 72000 £ per year.
Who we are looking for
A Development Support Team Leader, who will be at the forefront of our support initiatives, playing a pivotal role in guiding and leading our development support professionals. Your primary focus will be ensuring the seamless operation of our development and production environments. This role is instrumental in providing timely and effective support, resolving critical incidents, and ensuring our various development pipelines are running as smoothly as possible. You will be a highly motivated and skilled professional who is eager to advance in their career. You will excel in fostering teamwork and thrive in a fast-paced environment. This role is eligible for inclusion in the Company’s hybrid working from home policy.
Preferred Skills, Qualifications and Experience
- Proven experience in a development or technical support role.
- Strong problem solving and decision-making skills.
- Excellent communication and interpersonal abilities.
- Experience liaising with infrastructure and operational teams.
- Commercial experience with people management.
Main Responsibilities
- Coordinating infrastructure systems and operations, including server patching and hardware fault resolution.
- Monitoring server health, alarm statuses and system capacity.
- Performing trend analysis for system performance.
- Completing daily, weekly and monthly server and infrastructure checks.
- Working with other teams, maintaining playbooks and standard operating procedures.
- Organising firewall changes and connectivity issues, whilst troubleshooting server-related incidents and problems.
- Resolving P1 and P2 critical incidents.
- Supporting release management, including building and deploying application releases.
- Communicating change control activities, as well as conducting post-live system checks.
- Coaching and developing team members to ensure progression plans are agreed upon and completed.
Development Support Team Lead, Martech & PAM employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Development Support Team Lead, Martech & PAM
✨Tip Number 1
Familiarise yourself with the latest trends in development support and technical operations. Being knowledgeable about current technologies and methodologies will not only help you stand out but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the field, especially those who are already working in similar roles. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully resolved critical incidents or improved operational efficiency in past roles. This will showcase your problem-solving skills and ability to thrive under pressure, which are crucial for this position.
✨Tip Number 4
Demonstrate your leadership abilities by sharing experiences where you've coached or developed team members. Highlighting your people management skills will show that you're not just technically proficient but also capable of fostering a collaborative team environment.
We think you need these skills to ace Development Support Team Lead, Martech & PAM
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Development Support Team Lead position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in development or technical support roles. Be specific about your problem-solving skills and any experience you have with people management, as these are crucial for this role.
Showcase Communication Skills: Since excellent communication and interpersonal abilities are key for this position, provide examples in your application that demonstrate how you've effectively liaised with teams or resolved conflicts in a professional setting.
Tailor Your Cover Letter: Craft a compelling cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Mention your eagerness to foster teamwork and thrive in a fast-paced environment, as these traits are highly valued.
How to prepare for a job interview at LinkedIn
✨Showcase Your Technical Expertise
Be prepared to discuss your experience in development or technical support roles. Highlight specific examples where you've resolved critical incidents or improved system performance, as this will demonstrate your capability to handle the responsibilities of the role.
✨Emphasise Problem-Solving Skills
Since the role requires strong problem-solving abilities, think of scenarios where you've successfully tackled complex issues. Be ready to explain your thought process and the steps you took to reach a solution, as this will showcase your analytical skills.
✨Demonstrate Leadership Qualities
As a Development Support Team Lead, you'll need to foster teamwork and guide your team. Share experiences where you've led a project or mentored colleagues, illustrating your ability to motivate and develop others in a fast-paced environment.
✨Prepare for Communication Scenarios
Excellent communication is key in this role. Prepare to discuss how you've effectively liaised with infrastructure and operational teams in the past. Consider role-playing potential scenarios to practice articulating your thoughts clearly and confidently.
