Desktop Support Specialist

If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 with the subject line: “Application Support Request”.Role: Desktop Support EngineerJob Type: PermanentLocation: Bridgwater, UK (Onsite)Number of hours: 40 hours per week – full timeAre you looking to take on a role in IT Service Desk and Request Management?We have an exciting opportunity for you – Desktop Support Engineer.Careers at TCS: It means moreTCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve. Our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.Build strong relationships with a diverse range of stakeholders.Gain access to endless learning opportunities.Work closely with the range of teams within the business to bring products to life.The RoleDesktop Support IT Engineer plays a crucial role in ensuring smooth operation of organisation computer systems by providing technical assistance and support to end-users. The primary objective is to diagnose and resolve technical issues promptly, ensuring minimal downtime and maximum productivity. Implementation and maintenance of IT Infrastructure to meet the operation and project need.Key responsibilities:Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPN\’s, Printers and mobile phones.Managing incident queuesHandling calls with Customers, VIP user management · Vendor managementResponding in a timely fashion to reactive or proactive incidentsRecording and documenting incident ticketsMonitoring Phones, emails, Microsoft Team chat for any incoming incidentsManagement of Win-10 devices (MMD – Microsoft Managed Devices)Technical troubleshooting, issues identification and resolution of various services running in WIN-10 operating system.Antivirus Management (Defender/McAfee)Device movement from one desk to another as per requirement/project requirementUnpacking and Repackaging of Laptop/Desktop Delivery and putting shipping label for delivery at users desk/home/another office as part of device handover/collectionHelp creating any technical project documentation, reporting and manualsBuilding & deploying workstations (Laptops/Desktops) with the standard approved image Providing Tech-Bar support for users queries/technical resolution.Hardware Asset and CDM ManagementIT Desk Moves, patching, training/meeting room setup, loan laptop management & setup. Managing the IT kit retirement and moving the device to disposal area.Printers – providing primary support including replacing consumables.Active Directory group management, account unlocks and password resets.Your ProfileEssential skills/knowledge/experience:Experience to troubleshoot issues on Windows 10 Operating systems.Knowledge in Installing configuring Starlink satellite network devicesExperience in configuring iPhone/iPadCreating or deleting ID’s for Joiner/Leaver/Mover on Azure portalKnowledge in new Microsoft Team creation in Teams admin portalL1 Support knowledge of Application & SharePointL1 support troubleshoot office Apps.Should have effective communications skillsAbility to multitask and time management skillsShould have Customer Service experienceProven strong written and verbal communication and interpersonal skills.Self-motivated and willingness to learnProven ability to work well with technical and non-technical staff across numerous areasProven ability to work independently on multiple tasks with commitment and willingness to see issues through to resolutionExcellent problem solving and Root Cause Analysis skillsProficiency in understanding, analysing and defining corrective actions any tickets raised by usersUnderstanding of virtualization and environments ability to understand Intune administration Knowledge on supporting conference room devicesKnowledge on managing cloud printingManaging asset inventory.Desirable skills/knowledge/experience:ITIL Foundation certification.Proficiency ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration.Rewards & BenefitsTCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.Diversity, Inclusion and WellbeingTata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.Beware of Fraudulent offersThis is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.Join us and do more of what matters. Apply online now.