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For Companies At a Glance
- Tasks: Lead a team supporting critical IT operations and manage service delivery.
- Company: Join a global financial services firm with a strong reputation in the industry.
- Benefits: Enjoy a hybrid work model, discretionary bonuses, and excellent pension contributions.
- Why this job: Be part of a dynamic team driving service improvement and operational excellence.
- Qualifications: Experience in managing 2nd/3rd Line teams and strong technical knowledge required.
- Other info: Hands-on leadership role ideal for those passionate about customer service and technology.
The predicted salary is between 57600 - 86400 £ per year.
A global financial services firm is hiring a desktop / 2nd Line & Infrastructure Support Manager to lead a newly formed team supporting critical IT operations. Acting as the bridge between 1st Line Support and 3rd Line Engineering, you’ll manage day-to-day service delivery across server, cloud, and network infrastructure.
This is a hands-on, customer-facing leadership position, ideal for someone with a strong service delivery mindset, excellent technical grounding, and proven people management experience.
Role & Responsibilities:- Lead and develop the 2nd Line Infrastructure team
- Oversee incident, problem, and change management
- Support complex technical escalations
- Drive service improvement and operational excellence
- Contribute to infrastructure roadmap and automation initiatives
- Experience managing 2nd/3rd Line teams in enterprise environments
- Strong knowledge of Windows Server, O365, VMware, Intel, Azure, Citrix and networking (e.g. Checkpoint, Cisco Meraki)
- Proficient in PowerShell (Terraform a bonus)
- ITIL knowledge and relevant technical certifications
- £80K - £90K basic salary
- Hybrid - London (3 days per week)
- Discretionary bonus
- Excellent pension contribution (up to 17%)
- Private healthcare
- Excellent additional lifestyle and health benefits
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Manager
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server, O365, and Azure. Being able to discuss your hands-on experience with these tools during interviews will demonstrate your technical grounding.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss your approach to developing team members and driving service improvement.
✨Tip Number 3
Brush up on ITIL principles and be prepared to explain how you've applied them in real-world scenarios. This will show your understanding of incident, problem, and change management, which is crucial for this role.
✨Tip Number 4
Network with professionals in the industry, especially those who work in similar roles. Engaging with others can provide insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Desktop Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing 2nd/3rd Line teams and your technical skills related to Windows Server, O365, VMware, and networking. Use specific examples to demonstrate your leadership and service delivery mindset.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of leading a team and supporting IT operations, and mention any relevant certifications you hold.
Showcase Technical Proficiency: When detailing your technical skills, be specific about your experience with tools like PowerShell and any automation initiatives you've contributed to. This will help illustrate your hands-on capabilities and understanding of the infrastructure.
Highlight Service Improvement Initiatives: Include examples of how you've driven service improvement and operational excellence in previous roles. This could involve discussing specific projects or changes you implemented that had a positive impact on service delivery.
How to prepare for a job interview at LinkedIn
✨Showcase Your Technical Expertise
Make sure to highlight your experience with Windows Server, O365, VMware, and other relevant technologies during the interview. Be prepared to discuss specific scenarios where you've successfully managed technical escalations or implemented solutions.
✨Demonstrate Leadership Skills
As a Desktop Support Manager, you'll be leading a team. Share examples of how you've developed and motivated teams in the past. Discuss your approach to managing service delivery and how you handle conflict within a team.
✨Understand ITIL Principles
Familiarise yourself with ITIL concepts, as they are crucial for this role. Be ready to explain how you've applied ITIL practices in previous positions, particularly in incident, problem, and change management.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making process. Think of examples from your past experiences where you had to make quick decisions under pressure, especially related to infrastructure support.
