At a Glance
- Tasks: Provide advanced IT support, troubleshoot issues, and manage hotel IT infrastructure.
- Company: ITC Infotech is a global tech services provider focused on innovative solutions for various industries.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Other info: Equal Opportunity Employer committed to diversity and inclusion.
- Why this job: Join a collaborative team that values creativity, innovation, and continuous learning.
- Qualifications: 3-5 years in technical support, strong troubleshooting skills, and familiarity with hotel software.
The predicted salary is between 30000 - 42000 £ per year.
ITC Infotech is looking for a Desktop Support Engineer to join our team in London, United Kingdom.Your X-FactorWork ethic - You are a consummate professional.Aptitude - You have an innate capacity to transition from project to project without skipping a beat.Communication - You have excellent written and verbal communication skills for coordination across projects and teams.Impact - You are a critical thinker with an emphasis on creativity and innovation.Passion - You have the drive to succeed paired with a continuous hunger to learn.Leadership - You are trusted, empathetic, accountable, and empower others around you.Job Summary: As an L2 IT Specialist for Hotel Support, this candidate will play a crucial role in providing advanced technical support to hotel staff and guests. Your responsibilities will involve troubleshooting complex IT issues, managing IT infrastructure, and collaborating with other IT teams to ensure efficient and reliable IT operations within the hotel environment. This role requires a strong technical background, excellent problem-solving skills, and the ability to handle more advanced IT challenges.Responsibilities:Advanced Technical Support:Provide second-level technical support for complex IT issues escalated from the 1st level support team.Troubleshoot and resolve hardware, software, network, and system-related problems.Perform root cause analysis to identify underlying issues and implement appropriate solutions.IT Infrastructure Management:Manage and maintain the hotel\'s IT infrastructure, including servers, switches, routers, firewalls, and other network devices.Monitor system performance, network connectivity, and security to ensure optimal operation.Implement upgrades, patches, and configuration changes as required.Advanced Software and Application Support:Provide in-depth support for hotel-specific software applications such as property management systems, guest service applications, and event management systems.Collaborate with software vendors to troubleshoot and resolve complex software issues.Assist with software installations, upgrades, and configurations.Network Management:Configure, monitor, and troubleshoot network components, including switches, routers, wireless access points, and firewalls.Optimize network performance and security, ensuring compliance with industry best practices.Collaborate with network administrators to design and implement network enhancements.Data Security and Backup:Implement and maintain data security measures, including firewalls, antivirus software, and intrusion detection systems.Conduct regular data backups and ensure disaster recovery plans are in place.Stay updated with data security trends and proactively address vulnerabilities.Documentation and Knowledge Sharing:Create and maintain documentation of IT systems, procedures, and configurations.Contribute to the development of knowledge base articles and training materials for the IT team and end-users.Project Management:Participate in IT projects, such as system upgrades, new software implementations, and infrastructure expansions.Collaborate with IT teams, vendors, and hotel management to plan, execute, and monitor project deliverables.Requirements:Previous 3-to-5-year experience in an L2 or similar technical support role, preferably within the hospitality industry.Strong technical expertise in troubleshooting hardware, software, network, and system-related issues.Proficiency in hotel-specific software applications, property management systems, and guest service systems.In-depth knowledge of networking principles, protocols, and technologies.Familiarity with server administration, virtualization, and cloud computing concepts.Experience in managing and maintaining IT infrastructure, including servers, switches, routers, and firewalls.Understanding of data security best practices and experience with implementing security measures.Excellent analytical and problem-solving skills, with the ability to work under pressure and meet deadlines.Strong communication and interpersonal skills to interact effectively with hotel staff, management, and vendors.Certifications such as CompTIA A+, Network+, Security+, or relevant vendor-specific certifications are advantageous.Bachelor\'s degree in computer science, information technology, or a related field is preferred.Our MissionITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. We provide technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.ITC Infotech is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. ITC infotech is committed to providing veteran employment opportunities to our service men and women.
Desktop Support Engineer - (M/F/D) employer: LinkedIn
ITC Infotech is an exceptional employer, offering a dynamic work environment in London where innovation and collaboration thrive. Employees benefit from a strong focus on professional development, with opportunities to enhance technical skills and advance within the hospitality sector. The company fosters a culture of inclusivity and support, ensuring that every team member feels valued and empowered to make a meaningful impact.
Contact Details:
LinkedIn Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer - (M/F/D)
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what LinkedIn values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges LinkedIn might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at LinkedIn!
✨Direct Apply to LinkedIn
Let's not forget to apply directly through the LinkedIn website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Engineer - (M/F/D)
Advanced Technical Support
Troubleshooting Skills
Hardware and Software Expertise
Network Management
IT Infrastructure Management
Data Security Best Practices
Root Cause Analysis
Communication Skills
Interpersonal Skills
Project Management
Documentation Skills
Analytical Skills
Problem-Solving Skills
Familiarity with Hotel-Specific Software Applications
Certifications such as CompTIA A+, Network+, Security+
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at LinkedIn.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at LinkedIn. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at LinkedIn
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
