Deskside IT Analyst

Deskside IT Support Analyst – Oxford | Up to £34K + Progression | HybridAre you ready to take the next step in your IT support career with a top-tier professional services firm?I\’m hiring on behalf of one of my favourite long-term clients – a UK Top 100 professional services organisation known for its outstanding culture and genuine career progression opportunities. Every candidate I\’ve placed here has thrived, and now they\’re looking for a Deskside IT Support Analyst to join their Oxford-based team.What You\’ll Be Doing:Deliver deskside and remote support to 600+ users, ensuring timely resolution of incidents and service requests.Troubleshoot hardware, software, and network issues (Windows 10 & 11).Collaborate with 3rd line teams on escalated issues and project work.Contribute to ITIL-aligned processes (Problem, Change, Release Management).Mentor junior team members and support service improvement initiativesWhat We\’re Looking For:Strong troubleshooting skills across software, hardware, and networks.Experience supporting Windows environments and enterprise applications.A confident communicator with a customer-first mindset.Familiarity with ITIL practices and a proactive, solutions-focused approach.What do you get?Salary up to £34,000Hybrid working (Oxford-based)Clear path for career progressionSupportive, collaborative team cultureSend over your CV and I\’ll be in touch to discuss the role in more detail.Please note: sponsorship is not available for this role.