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- Tasks: Manage customer support and data processes using ITIL methodologies.
- Company: Join HCLTech, a global leader in technology with over 220,000 employees worldwide.
- Benefits: Enjoy competitive pay, remote work options, and a vibrant corporate culture.
- Why this job: Be part of a dynamic team impacting various industries through innovative tech solutions.
- Qualifications: 8+ years of relevant experience in data management and customer support required.
- Other info: Opportunity to work with cutting-edge technologies and diverse clients.
The predicted salary is between 36000 - 60000 £ per year.
HCLTech is a global technology company, home to more than 220,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion.Experience: 8+ (Relevant Experience)Core ResponsibilitiesOwn and manage, in conjunction with customers, BAU Procedures through defined RunbooksScope of responsibilities defined and evolved from the Customer Platform Adhere to the ITIL methodology with requests, incidents, problems and change control facilitated through customer’s Service Now instanceEnsure agreements to defined SLAs regarding response and resolution timesFacilitate and provide postmortems aligned to the agreed templates provided by the customer with ConfluenceIncident root cause analysis, impact resolution through defined workaround and permanent fixes through change controlUplift of the customer platform through suggested enhances and enacted agreed upon changesprovide data fixes and small to medium BAU data ETL changes
Data Product Support Engineer employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Data Product Support Engineer
✨Tip Number 1
Familiarise yourself with ITIL methodology, as it's crucial for the role. Understanding how to manage incidents, problems, and changes will give you a solid foundation to discuss during interviews.
✨Tip Number 2
Brush up on your knowledge of Service Now, as it's mentioned in the job description. Being able to demonstrate your experience or understanding of this platform can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with data ETL processes. Be ready to share specific examples of how you've managed data fixes or enhancements in previous roles, as this is a key responsibility.
✨Tip Number 4
Research HCLTech's various industry solutions and be prepared to talk about how your skills can contribute to their success. Showing that you understand their business can make a strong impression.
We think you need these skills to ace Data Product Support Engineer
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Data Product Support Engineer position at HCLTech. Understand the core responsibilities and required experience, especially focusing on ITIL methodology and data management.
Tailor Your CV: Customise your CV to highlight relevant experience that aligns with the responsibilities outlined in the job description. Emphasise your familiarity with BAU procedures, incident management, and any experience with Service Now or Confluence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and your problem-solving skills. Mention specific examples of how you've managed incidents or improved processes in previous roles, particularly in relation to data ETL changes.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a role that involves managing data and adhering to SLAs.
How to prepare for a job interview at LinkedIn
✨Understand ITIL Methodology
Make sure you have a solid grasp of the ITIL framework, as it’s crucial for the role. Be prepared to discuss how you've applied ITIL principles in your previous positions, especially in managing incidents and changes.
✨Familiarise Yourself with Service Now
Since the role involves using Service Now for managing requests and incidents, it’s beneficial to have hands-on experience or at least a good understanding of the platform. Highlight any relevant experience during the interview.
✨Prepare for Root Cause Analysis Questions
Expect questions that assess your ability to conduct root cause analysis. Be ready to share specific examples of past incidents you’ve resolved, detailing your thought process and the steps you took to find a permanent fix.
✨Showcase Your Communication Skills
As a Data Product Support Engineer, you'll need to communicate effectively with customers and team members. Prepare to demonstrate your communication skills by discussing how you’ve facilitated postmortems or collaborated on data fixes in the past.
