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- Tasks: Lead a team to manage and enhance D365 CRM and Power Platform applications.
- Company: Join a dynamic Application Support Team focused on innovative technology solutions.
- Benefits: Enjoy flexible work options, professional development opportunities, and a collaborative culture.
- Other info: Opportunity to shape the future of technology services and support business growth.
- Why this job: Make a real impact by improving business processes and driving technological advancements.
- Qualifications: 5+ years in team leadership with hands-on D365 and Power Platform experience required.
The predicted salary is between 48000 - 72000 £ per year.
Are you passionate about going beyond expectations and helping businesses get the most from their technology? If so, we have a fantastic opportunity for you to join a dynamic Application Support Team as a D365 Power Platform Lead, taking ownership of our Microsoft Dynamics 365 CRM and Power Platform applications.
As the D365 Power Platform Lead, you’ll:
- Lead & Manage a team of support specialists, ensuring incidents, bugs, and small changes are resolved promptly and effectively.
- Be the go-to expert for our D365 CRM and Power Platform apps, supporting stability and helping identify opportunities to automate, improve, and evolve.
- Collaborate with architects and development teams to guide strategic change – your practical input and platform expertise will be vital.
- Ensure the platform is safe, compliant, up-to-date, and governed to policy standards.
- Enhance proactive monitoring to detect and prevent business-impacting issues before they arise.
Key Responsibilities for the D365 Power Platform Lead:
- Oversee daily support operations, manage SLAs, and resolve escalations.
- Maintain, update, and secure D365 and Power Platform configurations.
- Deliver small changes and enhancements in an agile, DevOps-enabled environment.
- Manage incidents, problems, and risks related to service delivery and cybersecurity.
- Build and configure workflows, automations, APIs, and integrations.
- Drive process improvements and efficiency gains across teams.
- Lead platform audits, asset management, service catalogue updates.
- Support training, documentation, and knowledge-sharing culture.
What you’ll bring as the D365 Power Platform Lead:
- 5+ years of team leadership/management experience.
- Hands-on experience administrating and configuring Microsoft Dynamics 365.
- Experience in Power Platform development (including Power Apps, Power Automate, and Dataflows).
- Strong technical knowledge of integrations, APIs, and modern DevOps practices.
- Familiarity with Microsoft 365 roadmap and cloud-based business solutions.
- Knowledge of security principles and compliance best practices.
- Skilled in platform governance, auditing, and performance monitoring.
- Experience using tools like Azure DevOps, system monitoring toolsets, and service desk software.
This is your chance to make a meaningful impact – leading a team, shaping the future of our technology services, and helping the business grow through smarter use of Microsoft platforms.
D365 and Power Platform Support Lead employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land D365 and Power Platform Support Lead
✨Tip Number 1
Familiarise yourself with the latest features and updates in Microsoft Dynamics 365 and Power Platform. Being well-versed in the current capabilities will not only boost your confidence but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the D365 and Power Platform community. Engaging in forums, attending webinars, or joining local meetups can provide valuable insights and connections that may lead to opportunities within our team.
✨Tip Number 3
Showcase your leadership skills by sharing examples of how you've successfully managed teams or projects in the past. Highlighting your ability to lead and inspire others will set you apart as a strong candidate for this role.
✨Tip Number 4
Prepare to discuss specific scenarios where you've improved processes or resolved complex issues using D365 or Power Platform. Real-life examples will illustrate your problem-solving skills and practical experience, making you a compelling candidate.
We think you need these skills to ace D365 and Power Platform Support Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in managing teams and working with Microsoft Dynamics 365 and Power Platform. Use specific examples that demonstrate your leadership skills and technical expertise.
Craft a Compelling Cover Letter: In your cover letter, express your passion for technology and how you can help businesses optimise their use of D365 and Power Platform. Mention your experience with incident management and process improvements to show you understand the role's responsibilities.
Showcase Technical Skills: Clearly outline your hands-on experience with Microsoft Dynamics 365 and Power Platform in your application. Include any relevant certifications or projects that demonstrate your ability to lead and manage support operations effectively.
Highlight Leadership Experience: Emphasise your team leadership and management experience. Provide examples of how you've successfully led teams, resolved escalations, and improved service delivery in previous roles.
How to prepare for a job interview at LinkedIn
✨Showcase Your Leadership Skills
As a D365 Power Platform Lead, you'll be managing a team. Be prepared to discuss your leadership style and provide examples of how you've successfully led teams in the past. Highlight any specific challenges you faced and how you overcame them.
✨Demonstrate Technical Expertise
Make sure to brush up on your knowledge of Microsoft Dynamics 365 and Power Platform. Be ready to answer technical questions and possibly even solve a problem on the spot. Showing that you can navigate these platforms confidently will set you apart.
✨Discuss Process Improvements
The role involves driving process improvements, so come prepared with examples of how you've identified inefficiencies in previous roles and implemented changes. This shows your proactive approach and ability to enhance team performance.
✨Understand Compliance and Security
Given the importance of security and compliance in this role, be ready to discuss your understanding of best practices in these areas. Share any relevant experiences where you ensured compliance or improved security measures in your previous positions.