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For Companies At a Glance
- Tasks: Provide top-notch support to customers via phone and email, resolving issues efficiently.
- Company: Join Point of Rental, a leader in rental software dedicated to empowering customers and employees.
- Benefits: Enjoy a full-time role with opportunities for growth and a supportive work environment.
- Why this job: Be part of a dynamic team that values innovation, respect, and personal development.
- Qualifications: Experience in customer support, knowledge of SQL, and a passion for technology are essential.
- Other info: This role offers potential progression to a 1st Line Customer Support Technician.
The predicted salary is between 28800 - 43200 £ per year.
About Point of Rental… As a leader in rental software, we uphold the highest standards through empowerment of our customers and employees, principled decision making, innovative products and strategies, and care for all we meet. Point of Rental is searching for an individual who exhibits these values and will be an ambassador of them in the field.
About the role… The Customer Support Specialist provides application/business support to our customers. When the "CSS" becomes an expert in the intricacies of our software and the hire/rental industry, there will be a potential progression opportunity to evolve into a 1st Line Customer Support Technician. You will have had prior business/application support experience supporting external customers and preferably exposure to some of the technologies involved with the software with an emphasis on SQL server/database admin, server and client O/S, basic network troubleshooting and IIS.
Performance
- Providing telephone and email support to external customers and colleagues providing an excellent level of service
- Logging, prioritising and acting on calls via the Point of Rental Software CRM system (Salesforce)
- Ensuring that the Point of Rental Software CRM (Salesforce) system is updated in a timely manner so that the status of logged calls can be monitored, and problem reporting can be done effectively. This includes recording time taken to complete calls and the details of actions performed to troubleshoot/resolve support calls
- Ensuring that all daily tasks are carried out according to the agreed procedures and within SLA’s
- Identifying trends and critical issues and escalating them to other team members or management, as required
- To be proactive in identifying areas for improvement and bringing these ideas to the attention of the relevant people and to assist in the development of the Service Desk procedures and knowledge base
- Documenting software features and business processes for use as knowledge base articles or customer fact sheets
- Treating all customers and colleagues with respect and demonstrating a commitment to the Point of Rental Software’s Equal Opportunities Policy
- Participating in testing of new releases of Syrinx products
Key Skills
- Required Languages: English
- Preferred Languages: French and/or Spanish
- Experience in 1st Line Support or Server Support role
- Fast learner
- Knowledge of SQL Server, Server 2003 and 2008 and Terminal Services (RDP) as well as PC/client Operating Systems is all an advantage
- Windows server shares and permissions
- A successful track record in application support
- Windows networking troubleshooting including Firewalls, DNS, DHCP & TCP/IP
- A strong knowledge of Microsoft environments and have proficient problem-solving skills
- Good customer service skills and confidence on the phone
- Enthusiasm for technical challenges
- A strong desire to learn and explore new areas of technology
- Patient mind for troubleshooting under pressure
- Excellent communication and customer service skills are essential
- Excellent attention to detail
- Able to follow processes
- Willingness to learn and develop skills
Advantageous Skills
- Other Languages: German, Dutch, Italian, & Portuguese
- IIS
- Crystal Reports
- SQL Server and a basic understanding of TSQL queries
- Accounting Systems including, but not limited to, Sage Line 50, Sage 200, QuickBooks, Salesforce, Pegasus Opera, Exchequer and Access Dimensions
- Experience with mobile data devices
- Hire industry terminology and business concepts
- General business processes (accounting, purchasing, sales etc)
Job Type: Full-Time, Base Salary. M-F, Day Shift.
POR is an Equal Employment Opportunity employer and does not discriminate in hiring or employment practices. All qualified applicants will receive consideration without regard to race, color, sex, religion, national origin, citizenship, military service, veteran status, disability, genetic information, age, and any other characteristic protected by federal, state, or local laws. POR is committed to providing equal opportunity for all and reasonable arrangements for individuals with disabilities in employment. To request any special arrangements, please contact Human Resources.
Customer Support Specialist employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with the Point of Rental Software and its features. Understanding how the software works will not only help you during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your SQL Server knowledge and basic network troubleshooting skills. Being able to discuss these topics confidently can set you apart from other candidates and show that you're ready for the technical challenges of the job.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Highlighting specific instances where you've resolved issues or improved processes will showcase your problem-solving abilities and customer-centric approach.
✨Tip Number 4
Research the rental industry terminology and business concepts. Having a solid understanding of the industry will help you communicate effectively with customers and colleagues, making you a more attractive candidate for the position.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Support Specialist at Point of Rental. Familiarise yourself with their software and the rental industry to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in application or business support roles. Mention specific technologies you've worked with, especially SQL Server and troubleshooting skills, as these are crucial for the position.
Showcase Customer Service Skills: Point of Rental values excellent customer service. Use examples from your past experiences to demonstrate your communication skills, patience under pressure, and ability to resolve issues effectively.
Tailor Your Application: Make sure to customise your CV and cover letter for this specific role. Use keywords from the job description, such as 'proactive', 'attention to detail', and 'enthusiasm for technical challenges' to align your application with their expectations.
How to prepare for a job interview at LinkedIn
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of SQL Server, Windows operating systems, and basic networking concepts. Be prepared to discuss how you've used these technologies in previous roles, as this will demonstrate your capability to handle the technical aspects of the job.
✨Demonstrate Excellent Customer Service Skills
Since the role involves providing support to external customers, be ready to share examples of how you've successfully resolved customer issues in the past. Highlight your communication skills and your ability to remain calm under pressure.
✨Familiarise Yourself with Point of Rental Software
Research Point of Rental's software and its features before the interview. Understanding their products will not only show your interest in the company but also help you answer questions more effectively and ask insightful ones.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of specific situations where you identified trends or critical issues and how you escalated them appropriately. This will showcase your proactive approach and attention to detail.