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- Tasks: Guide corporate clients to success and build strong relationships with executives.
- Company: Join a leading global SaaS technology company that's rapidly growing.
- Benefits: Enjoy a competitive salary, flexible hybrid work, and a collaborative environment.
- Other info: Initial 12-month contract with a strong chance of extension.
- Why this job: Make a real impact while working with high-end digital clients in a dynamic team.
- Qualifications: 5+ years in post-sales account management, ideally in Digital Marketing or SaaS.
The predicted salary is between 48000 - 72000 ÂŁ per year.
Customer Success Manager – Amazon / SaaS• £50,000–£55,000 + bonus• UK, Germany, France | Remote-first, occasional Europe travelWe’re working with a high-growth eCommerce SaaS company helping top global brands thrive across Amazon, Walmart, and other online marketplaces. Following rapid expansion across EMEA, they’re now hiring a commercially-savvy Customer Success Manager to support key clients and drive value through strategic, data-led partnerships.The Customer Success Manager will work across a varied book of commerce clients—guiding onboarding, boosting platform adoption, and identifying growth opportunities. You\’ll play a key role in shaping how brands get the best from their retail media tools, while feeding insights back to improve product features.Role Highlights– Support onboarding, ongoing optimisation, and retention across a portfolio of clients– Troubleshoot product usage issues and highlight new feature benefits– Recommend upsell opportunities and help clients scale their usage– Share client feedback with Product to influence future roadmap– Stay up to date with retail media trends and Amazon’s latest toolsYou Will Need– Experience managing Amazon accounts in-house or via agency– Familiarity with other retail platforms (e.g., Walmart, Target) is a plus– Analytical approach to account health and performance metrics– Fluent in English + one European language (German, French or Spanish)– Clear communicator, confident managing multiple stakeholdersWhy You’ll Love It– Fully remote role (UK-based) with occasional EU travel– Join a tech-first business that’s scaling fast across EMEA– Exposure to some of the world’s biggest brands and eRetail campaigns– Shape client outcomes and influence future product improvements– Training, mentorship, and real opportunity to grow– Flexible hours and fully remote culture– Laptop, WFH setup, and learning budget provided– Inclusive, collaborative team culture– Clear route to promotion as the company scalesApply now to take your career to the next level with a pioneering company.We are committed to promoting equality of opportunity for all employees and job applicants. In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.Due to a high number of applicants, we are only able to respond to successful candidates
Customer Success Manager - SaaS employer: LinkedIn
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StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - SaaS
✨Tip Number 1
Familiarise yourself with the SaaS industry and the specific challenges faced by customers in this space. Understanding common pain points will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former Customer Success Managers in the SaaS field. They can provide valuable insights into the role and may even refer you to opportunities within their companies.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships and driven renewals in previous roles. Use metrics to showcase your impact, as this will resonate well with hiring managers.
✨Tip Number 4
Research the company’s products and services thoroughly. Being able to speak knowledgeably about their offerings will show your genuine interest and help you stand out during the interview process.
We think you need these skills to ace Customer Success Manager - SaaS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in post-sales account management, particularly in SaaS or Digital Marketing. Use specific examples that demonstrate your ability to manage large accounts and build relationships with senior executives.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your consultative approach to sales. Mention how your previous experiences align with the responsibilities of the role and how you can contribute to the company's goals.
Highlight Measurable Achievements: In both your CV and cover letter, include quantifiable achievements that illustrate your impact in previous roles. For example, mention any specific metrics related to customer satisfaction, account growth, or successful renewals.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Success Manager.
How to prepare for a job interview at LinkedIn
✨Know Your SaaS Inside Out
Make sure you understand the company's SaaS products thoroughly. Be prepared to discuss how these products can benefit clients and improve their ROI, as this will show your genuine interest and expertise in the field.
✨Demonstrate Relationship-Building Skills
Since the role involves maintaining relationships with senior-level executives, come prepared with examples of how you've successfully built and nurtured client relationships in the past. Highlight your consultative approach and how it has led to successful renewals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle challenges. Think of specific scenarios where you've tackled account performance issues or resolved client concerns effectively, and be ready to share those stories.
✨Showcase Your Collaborative Spirit
This role requires working within a global team, so be ready to discuss your experience in collaborative environments. Share examples of how you've worked with diverse teams to achieve common goals, especially in high-pressure situations.