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For Companies At a Glance
- Tasks: Empower clients to achieve their learning goals and drive customer success.
- Company: Thinqi is revolutionising global learning experiences through innovative software solutions.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and a workplace pension.
- Why this job: Join a dynamic team focused on growth, relationships, and making a real impact.
- Qualifications: Previous customer success experience and strong communication skills are essential.
- Other info: Flexibility for travel and a passion for learning are key to thriving in this role.
The predicted salary is between 34000 - 42000 £ per year.
Are you driven by a passion for empowering learning and fostering growth? Do you excel at building lasting relationships and driving success for both individuals and organisations? If so, you might just be the perfect fit for our team.
About Us:
At Thinqi, we're on a mission to revolutionise learning experiences globally. Our vision is to establish ourselves as a global authority in Learning Technologies, innovating to enhance the performance of both individuals and organisations. Through our innovative software solutions, we empower learning and drive growth, enabling organisations to cultivate knowledge, enhance skills, and achieve strategic objectives.
Who We're Looking For:
We're seeking a dynamic individual to join us on our journey of transformation. As a Customer Success Manager, you'll play a pivotal role in driving success for our clients while embodying our company's core values.
Your Mission:
As a Guardian of Success, you'll serve as a trusted partner to our clients, guiding them towards achieving their learning and growth objectives. Your primary focus will be on driving customer success, not just customer service.
Is This Job for You?
If you're naturally curious, customer-focused, and empathetic, this role is tailor-made for you. Your strategic thinking, decision-making abilities, and knack for relationship building will be crucial in driving success for our clients.
Your Responsibilities:
- Provide an exceptional onboarding experience for new clients, leveraging your strategic thinking to understand their unique needs and objectives.
- Drive retention and maximise customer lifetime value by focusing on the success of each client, demonstrating empathy and understanding throughout the customer journey.
- Serve as a reassuring and professional point of contact for all client queries, ensuring issues are resolved promptly and effectively.
- Collaborate with cross-functional teams to co-construct and achieve KPIs that demonstrate business value to clients, embodying our value of continuous improvement.
- Identify opportunities for account growth and portfolio investment, leveraging your strategic thinking to drive business development initiatives.
- Develop lasting relationships with clients, embodying our value of customer-centricity and fostering long-term partnerships built on trust and integrity.
- Utilise emotional intelligence to understand and empathise with clients' needs and challenges, adapting your approach accordingly.
- Demonstrate grit and a desire to learn, continuously seeking out opportunities for improvement and acting on feedback.
- Work with leaders to set realistic goals and develop actionable plans to achieve them, exhibiting drive, decisiveness, and accountability for results.
- Communicate openly and effectively, fostering a culture of trust, maturity, and open communication within the team.
- Coach and develop team members, promoting continuous learning and growth.
- Utilise business acumen and strategic thinking to drive customer orientation and align customer success initiatives with overall business strategy and direction.
- Exhibit adaptability and resilience, remaining optimistic and resilient in challenging situations while seeking support when needed.
What you will need:
- Previous experience in customer success management is essential.
- Flexibility for travel as required.
- A qualification in Customer Success would be desirable.
- Exceptional communication skills, both written and verbal, with the ability to influence stakeholders at all levels.
- Able to demonstrate a history of adding value to key accounts and contributing towards success stories.
- Strong analytical skills with the ability to understand and apply data analysis techniques.
- Degree educated.
- Passion for learning and development.
Benefits:
- Competitive salary - £40,000 - £50,000 depending on experience
- 25 days annual leave plus public holidays
- Workplace pension
Ready for the Challenge?
If you're ready to make a difference and join us in revolutionising learning experiences, we'd love to hear from you! To apply, please submit your CV along with a covering letter that outlines how your skills align with our mission at Thinqi.
Customer Success Manager employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Research Thinqi's mission and values thoroughly. Understanding their approach to learning technologies will help you align your conversation during interviews with their goals, showcasing how your experience can contribute to their vision.
✨Tip Number 2
Prepare specific examples of how you've driven customer success in previous roles. Highlight instances where you've built strong relationships and achieved measurable outcomes, as this will demonstrate your capability to excel in the Customer Success Manager position.
✨Tip Number 3
Familiarise yourself with common challenges faced by clients in the learning technology sector. Being able to discuss these challenges and propose solutions will show your strategic thinking and understanding of the industry.
✨Tip Number 4
Network with current or former employees of Thinqi on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage during your application process.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success management. Emphasise your ability to build relationships and drive client success, as these are key aspects of the role.
Craft a Compelling Cover Letter: In your cover letter, clearly articulate how your skills and experiences align with Thinqi's mission. Use specific examples to demonstrate your strategic thinking and customer-centric approach.
Showcase Your Communication Skills: Since exceptional communication is crucial for this role, ensure that both your CV and cover letter are well-written and free of errors. This will reflect your attention to detail and professionalism.
Highlight Your Passion for Learning: Thinqi values a passion for learning and development. Make sure to include any relevant qualifications or experiences that showcase your commitment to continuous improvement and growth.
How to prepare for a job interview at LinkedIn
✨Showcase Your Customer-Centric Approach
During the interview, emphasise your ability to build lasting relationships with clients. Share specific examples of how you've successfully managed customer expectations and driven their success in previous roles.
✨Demonstrate Strategic Thinking
Be prepared to discuss how you approach problem-solving and decision-making. Highlight instances where your strategic thinking led to successful outcomes for clients, showcasing your ability to align their goals with business objectives.
✨Exhibit Emotional Intelligence
Illustrate your understanding of emotional intelligence by discussing how you empathise with clients' needs and challenges. Provide examples of how you've adapted your communication style to suit different stakeholders.
✨Prepare for Scenario-Based Questions
Anticipate questions that may require you to think on your feet. Prepare scenarios related to customer success management, such as handling difficult client situations or driving retention, and outline your thought process and actions.
