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- Tasks: Lead customer experience across various platforms, ensuring seamless service and support.
- Company: Gee is a premium hair extension brand trusted by celebrities, focused on empowering women.
- Benefits: Enjoy a flat salary, performance-based bonuses, and the chance to shape a luxury brand.
- Why this job: Join a fast-paced team where your ideas matter and you can make a real impact.
- Qualifications: 3+ years in premium e-commerce customer service, with strong communication and organisational skills.
- Other info: Opportunity for growth into managerial roles; tailored offers based on your potential.
The predicted salary is between 24000 - 26000 £ per year.
Customer Service SpecialistFull-time · In-house (Cheadle Hulme)Flat salary + performance-based bonusCompany: geewww.geehair.comwww.instagram.com/geehairAbout geegee is a premium hair extension brand trusted by iconic women around the world, including Anne Hathaway, Rebel Wilson and Eva Longoria. We’ve recently won three major hair industry awards, including a Marie Claire Hair Award.Our mission is to help women feel like the most confident version of themselves. Everything we do, from the products we design to the content we create, is built around that transformation.We’re a founder-led brand with big ambitions. Our team is small but mighty, and as our community continues to grow, we’re seeking a self-led, experienced Customer Service Specialist to take full ownership of all customer touchpoints.The RoleWe’re looking for a Customer Service Specialist to lead gee’s customer experience.This is a hands-on, fast-paced role for someone who understands the customer journey, from first point of contact to the final thank you. You’ll thrive in a position where you own the experience, ensuring seamless and thoughtful service at every stage.You’ll also represent the brand externally, working with celebrity stylists, influencers and UGC creators, and play a key role in how the brand is perceived online.If you’re highly organised, detail-oriented, and excited to help build a premium brand from the inside, this is a unique opportunity to lead and grow.Key Responsibilities:Be the first point of contact for all customer touchpoints: email, WhatsApp, FaceTime, Instagram, Facebook, and TikTokProvide expert guidance on colour matching and recommend the best hair extensions for every customer’s needsHandle enquiries, complaints, returns, and order updates with professionalism and empathyOwn the customer experience and maintain our luxury standards in every interactionManage and improve messaging templates to ensure consistency with the brand’s tone of voice and high standardsManage card disputes with clarity (prior experience required)Spot patterns and trends in customer feedback, flagging areas for internal improvementCollaborate closely with the fulfilment team to ensure smooth processes and resolve issues promptlyEngage with our community to build lasting connections and loyaltyWhat We’re Looking For:3+ years of experience in premium e-commerce customer service (ideally in the beauty or hair industry)Comfort and expertise in colour matching and product recommendationsStrong knowledge of Shopify, Notion, and other customer service toolsAn eye for detail and a proactive approach to problem-solvingEmotional intelligence and exceptional written communication skillsA natural organiser who thrives when managing multiple tasksProactive, commercially aware, and full of ideas to enhance the customer experiencePassionate about hair, fashion, beautyWhat Makes gee DifferentAt gee, we’re building something with real momentum, and everyone in the team plays a vital role in that. We’re small, we move fast, and we care deeply about the details.You won’t be micromanaged. You’ll be trusted to lead, take initiative and bring your best every day. If you’re focused, driven, and excited by the idea of shaping a founder-led luxury brand, you’ll thrive here.Great performance is rewarded with both autonomy and incentive. A bonus is available based on customer experience performance and KPIs.A Message from Cindy, Operations Manager“At gee, exceptional customer service has been at the heart of everything we’ve built. It’s how we connect with our community, create trust, and ensure every woman feels confident with every product. Until now, I’ve personally managed our customer service experience, but I’m ready to hand it over to someone who will take full ownership and lead this critical function.We’re looking for someone who wants to take the reins and own the customer journey. You’ll need strong attention to detail, a proactive mindset, and the ability to manage multiple touchpoints with care and professionalism. You’ll work closely with me, but I’ll trust you to shape the way we serve our customers and ensure every interaction reflects the luxury experience we stand for.If you’re passionate about delivering exceptional customer service, have a keen eye for improvement, and are excited to grow with a premium brand, I’d love to hear from you.”Salary£29,000 to £31,000 depending on skills, experience and ability to take ownership.Your offer will be tailored based on what you bring to the role. If you have slightly less experience but are ambitious, proactive and ready to grow, please still apply. We’re open to supporting the right person as they grow into full managerial ownership.How to ApplyPlease send your CV and a short note telling us on why this role excites you and what makes you a strong fit.
Customer Service Specialist (Luxury E-commerce) – In-house (Cheadle Hulme, Manchester) employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist (Luxury E-commerce) – In-house (Cheadle Hulme, Manchester)
✨Tip Number 1
Familiarise yourself with the luxury e-commerce landscape, especially in the beauty and hair industry. Understanding the nuances of premium customer service will help you stand out as a candidate who truly gets the brand's ethos.
✨Tip Number 2
Engage with gee's social media platforms before your interview. This will not only give you insights into their brand voice but also allow you to discuss specific campaigns or customer interactions that resonate with you during your conversation.
✨Tip Number 3
Prepare to showcase your emotional intelligence and problem-solving skills. Think of examples from your past experiences where you've successfully handled difficult customer situations, as this role requires a high level of empathy and professionalism.
✨Tip Number 4
Research common trends and feedback in the hair extension market. Being able to discuss these insights during your application process will demonstrate your proactive approach and genuine interest in improving the customer experience at gee.
We think you need these skills to ace Customer Service Specialist (Luxury E-commerce) – In-house (Cheadle Hulme, Manchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in premium e-commerce customer service, especially in the beauty or hair industry. Emphasise any specific achievements that demonstrate your ability to enhance customer experiences.
Craft a Compelling Note: In your short note, express your enthusiasm for the role and the brand. Clearly articulate why you are excited about the opportunity at gee and how your skills align with their mission of helping women feel confident.
Showcase Your Communication Skills: Given the emphasis on exceptional written communication, ensure your application is free from errors and reflects a professional tone. Use clear and concise language to convey your points effectively.
Highlight Problem-Solving Abilities: Mention specific examples where you've successfully managed customer enquiries or complaints, showcasing your emotional intelligence and proactive approach to problem-solving. This will resonate well with their focus on maintaining luxury standards.
How to prepare for a job interview at LinkedIn
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in premium e-commerce customer service, especially in the beauty or hair industry. Be prepared to discuss specific examples of how you've handled customer enquiries and complaints with professionalism and empathy.
✨Demonstrate Product Knowledge
Familiarise yourself with the brand's products, particularly their hair extensions. Be ready to discuss colour matching techniques and how you would recommend products based on customer needs. This will show your passion for the industry and your ability to provide expert guidance.
✨Emphasise Attention to Detail
Since the role requires a keen eye for detail, prepare to give examples of how you've successfully managed multiple tasks while maintaining high standards. Discuss any systems or processes you've implemented to ensure consistency in customer interactions.
✨Express Your Passion for the Brand
Convey your enthusiasm for gee and its mission to empower women through confidence. Share why you are excited about the opportunity to shape the customer journey and how you can contribute to building a premium brand from within.