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- Tasks: Manage customer enquiries and key accounts, ensuring excellent service.
- Company: Join a dynamic team focused on delivering top-notch customer experiences.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Be part of a supportive culture that values your input and development.
- Qualifications: Fluent in German and English; customer service experience preferred.
- Other info: Occasional travel for on-site customer visits across Europe.
The predicted salary is between 28800 - 48000 £ per year.
We are hiring a proactive and customer-focused Customer Service Representative (CSR) to join our team. You will manage a caseload of customer enquiries and key accounts, providing pre- and post-sales support, technical advice, and ensuring an excellent customer experience from start to finish.
Key Responsibilities:- Handle customer enquiries efficiently and within service level agreements.
- Manage a portfolio of key accounts, building strong relationships through regular contact.
- Provide advice and technical support on product applications.
- Review contracts and process customer orders accurately.
- Generate and follow up on quotations and ensure timely order acknowledgments.
- Coordinate with internal teams (Sales, Production, Technical, Finance) to meet customer needs.
- Log and track customer complaints in collaboration with the QA team.
- Support customers via phone, email, and online portals.
- Occasionally attend on-site customer visits (UK, Europe, or international).
- Fluent in German and English (written and spoken); additional European languages are a plus.
- Strong communication and problem-solving skills.
- Experience in a customer service or sales support environment.
- Confident working with Microsoft Office and CRM systems (Salesforce preferred).
- SAP experience is a plus.
- Ability to prioritize, multitask, and work collaboratively across teams.
- Passionate about delivering great service and continuously improving.
Customer Service Representative (German speaking) employer: LinkedIn
Contact Detail:
LinkedIn Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative (German speaking)
✨Tip Number 1
Brush up on your German and English communication skills, as fluency in both languages is crucial for this role. Practising common customer service scenarios in both languages can help you feel more confident during the interview.
✨Tip Number 2
Familiarise yourself with CRM systems, especially Salesforce, as this is preferred for the position. If you have experience with similar systems, be ready to discuss how you've used them to enhance customer interactions.
✨Tip Number 3
Prepare examples of how you've successfully managed customer enquiries and built relationships in previous roles. Highlighting your problem-solving skills and ability to work collaboratively will show that you're a great fit for our team.
✨Tip Number 4
Research StudySmarter and our products thoroughly. Understanding our offerings and how they benefit customers will allow you to provide informed advice and support, making you stand out as a candidate who is genuinely interested in the role.
We think you need these skills to ace Customer Service Representative (German speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills related to the role, such as fluency in German and English. Mention any experience with CRM systems like Salesforce or SAP.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build strong relationships. Use specific examples from your past experiences to demonstrate how you meet the key responsibilities outlined in the job description.
Highlight Technical Skills: Since the role involves providing technical advice, emphasise any relevant technical knowledge or experience you have. Mention your proficiency with Microsoft Office and any CRM systems you've used.
Showcase Problem-Solving Abilities: In your application, provide examples of how you've effectively handled customer complaints or difficult situations in the past. This will demonstrate your strong communication and problem-solving skills, which are crucial for this position.
How to prepare for a job interview at LinkedIn
✨Showcase Your Language Skills
Since the role requires fluency in German and English, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking clearly and confidently in both tongues.
✨Highlight Customer Service Experience
Make sure to discuss your previous experience in customer service or sales support. Share specific examples of how you've handled customer enquiries, resolved issues, or built relationships with key accounts. This will show that you understand the importance of excellent customer service.
✨Familiarise Yourself with CRM Systems
As the job mentions working with CRM systems like Salesforce, it’s beneficial to brush up on your knowledge of these tools. Be ready to discuss any relevant experience you have and how you’ve used such systems to manage customer interactions effectively.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully solved customer problems or improved processes. Employers value candidates who can think critically and find solutions, so having a few examples ready will help you stand out.
